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Audi Richmond

Richmond, BC

4.9
767 Reviews

5600 Parkwood Crescent

Richmond, BC

V6V 0B5

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767 Reviews of Audi Richmond

April 04, 2021

We would highly recommend Richmond Audi. The service was excellent when we purchased our new vehicle from Jerry C. He was very helpful and knowledgeable about finding the best vehicle for our needs! More

by RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Apr 05, 2021 -

Audi Richmond responded

Hello RS, thank you so much for leaving us 5-star feedback! We're so glad you had a great experience with Jerry and our Team. Our goal is really to find the vehicle that's right for you and that fits your lifestyle. Drive safe, and enjoy your new Audi! Sincerely, Your Friends at Audi Richmond

April 04, 2021

Bought a new Etron and never had a rundown of the car, was just handed the keys with not even a manual in the suv. People were very nice but the purchase experience was very subpar. More

by JD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Go Auto Group
Apr 16, 2021 -

Audi Richmond responded

Dear JD, thank you for taking the time to provide us with this review. As we talked about in our face to face meeting, we apologized for your delivery experience. We pride ourselves on ensuring your purchase and subsequent delivery is exceptional, and for reasons mentioned to you in person, we realize that did not happen. We have used your situation as a teaching opportunity for our Team, and rest assured we will endeavor to make sure it doesn’t happen again. Also as mentioned, should you have any questions about your car, we’d love to provide you with second delivery if you wish. If you have any other questions, please do reach out to to us. Sincerely, Your Friends at Audi Richmond

April 01, 2021

I always come to Audirichmond for my car purchase and services. They are very friendly and professional. I am really happy for my each visit here. More

by Agnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Apr 05, 2021 -

Audi Richmond responded

Hello Agnes, thank you so much for leaving us a 5-star review! Our company mission is to make a meaningful difference in our clients' lives, so we treat everyone like family and make sure every interaction is a friendly one. We look forward to your next visit! Sincerely, Your Friends at Audi Richmond

March 29, 2021

The sales personals at Audi Richmond are friendly and professional. They listen to the requirements by the clients and try to come up with the best solution for them. More

by hdibadj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiroshi
Mar 29, 2021 -

Audi Richmond responded

Hello Dibadj, thank you so much for leaving Hiroshi and us a great review! Your satisfaction is our #1 priority, so it's good to hear you left with a smile. Thank you for letting us be part of your new vehicle journey! Sincerely, Your Friends at Audi Richmond

March 27, 2021

Good service , just need a curtsy car for work purposes. Everything explains well , helps all there, thanks for the car check up and free car cleaning/ wash More

by Dat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go Auto Group
Mar 30, 2021 -

Audi Richmond responded

Hello Dat, thank you for taking the time to leave us feedback! We are glad you had a great experience with our Service Team. The number of our courtesy cars are limited; therefore, there might be times we are unable to provide them, depending on types and length of the service/repair. We really appreciate for your understanding and look forward to your next visit. Drive safe! Sincerely, Your Friends at Audi Richmond

March 25, 2021

This is my third vehicle from Audi of Richmond. That speaks for itself! I have always received exceptional service all the way from the front desk through the service department. More

by Tanya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Raji
Mar 29, 2021 -

Audi Richmond responded

Hello Tanya, thank you so much for your feedback! We are glad you have a great experience with our Team every time you visit. Thank you for letting us be part of your vehicle journey for such a long time. We look forward to your next visit! Sincerely, Your Friends at Audi Richmond

March 22, 2021

Best sales experience ever. Jerry knows everything and always takes consideration for customers first. You can easily just tell him what you need and he will find the right car to fit your requirements. More

by Sean Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Chi, Go Auto Group
Mar 29, 2021 -

Audi Richmond responded

Hello Sean, thank you for your 5-star feedback! We're so glad to hear you had a great experience with Jerry and our Team. Our goal is really to find the vehicle that's right for you and that fits your lifestyle. Thank you for letting us be part of your new vehicle journey! Sincerely, Your Friends at Audi Richmond

March 21, 2021

Our experience at Audi Richmond great from start to finish.Our sales rep, Jerry (JZ), was patient and accommodating. The dealership was really busy that day and they still managed to have our vehicle r More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony,Jackie, Fiona, Go Auto Group
Mar 29, 2021 -

Audi Richmond responded

Hello Alan, thank you so much for taking the time to leave us 5-star feedback! We're so glad you had a great experience with Jerry and the rest of our Team. We're also grateful to be part of your dream vehicle journey. We look forward to your next visit! Sincerely, Your Friends at Audi Richmond

March 20, 2021

Ashley completed an unusual purchase in a polished professional style - the Richmond team accommodated some extra duties & we could not be happier with a dealer More

by Sonnyhryniuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley & Fiona were most helpful & accommodating , Go Auto Group
Mar 29, 2021 -

Audi Richmond responded

Hello Sonny, thank you so much for the 5-star review! We're so glad you had a great experience with Ashley and Fiona on your last visit. We are happy that we could help you find the perfect vehicle! Enjoy your new Q7! Sincerely, Your Friends at Audi Richmond

March 19, 2021

My experience at Audi Richmond was exceptional. Jerry Zeng was extremely patient with my many requests. He even replied my messages after hours and on his days off. I like to number crunch so I even ha More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Huang
Mar 29, 2021 -

Audi Richmond responded

Hello Kevin, thank you so much for leaving us a 5-star review! We're so glad you had a great experience with Jerry, Howard, Sherry, and the rest of our Team. We do everything we can to make sure everyone gets the full VIP treatment every time they visit. We are happy that we could help you find the perfect vehicle. We look forward to seeing you again soon. Drive Safe! Sincerely, Your Friends at Audi Richmond

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