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Arlington Heights Ford
Arlington Heights, IL
4,089 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,089 reviews
May 18, 2024
I live three hours away and Lonnie Catanese was very very helpful with answering all my questions no matter how silly they are. The sales manager staff was excellent! Will return for my next purchase! helpful with answering all my questions no matter how silly they are. The sales manager staff was excellent! Will return for my next purchase! More
by mcslovack
Helpful May 18, 2024
Justin did a great job at addressing all my concerns and having services performed quickly! This is the BEST dealership/service center in the area! having services performed quickly! This is the BEST dealership/service center in the area! More
by danmccoy1971
Employees Worked With
May 17, 2024
Isaiah was a great salesperson to work with. He was very patient and helped answer all my questions and he didn’t make me feel rushed to make a decision. The manager Israel was very helpful w He was very patient and helped answer all my questions and he didn’t make me feel rushed to make a decision. The manager Israel was very helpful with my financial situation and was able to get me financed with a lender that is keeping payments within my budget and improving my credit. He took time to explain the terms in detail so I understood everything. More
by mrslibraann
May 17, 2024
John in service listened to my concerns. And he kept me informed with calls.. it took longer to fix but he let me keep the rental car. Thanks john And he kept me informed with calls.. it took longer to fix but he let me keep the rental car. Thanks john More
by Kmd1958
May 17, 2024
Richard was an excellent salesmen with great customer service skills and helped my grandfather find the car he was looking for. service skills and helped my grandfather find the car he was looking for. More
by Jbarranco
May 16, 2024
This was a very nice experience. Jesus Sanchez was very good. In and out in no time. Jesus Sanchez was very good. In and out in no time. More
by mrliewehr
Employees Worked With
May 16, 2024
We had a smooth and seamless purchase of a new Ford Bronco Sport for our 16 year old daughter! Dan and Colton made the process easy and got us the exact car we wanted! Bronco Sport for our 16 year old daughter! Dan and Colton made the process easy and got us the exact car we wanted! More
by Jessica
May 15, 2024
Fast service! Great waiting area and the staff was outstanding. I highly recommend AH Ford for service! Great waiting area and the staff was outstanding. I highly recommend AH Ford for service! More
by Frank
Employees Worked With
May 14, 2024
My experience with Colton at Arlington Heights Ford was great. simple straightforward and good help with payment! great. simple straightforward and good help with payment! More
by I_khader
Employees Worked With
May 14, 2024
The team at Arlington Heights Ford in Illinois are fantastic, including the entire service team. Every person I have interacted with there really cares that I get the best service and am happy with th fantastic, including the entire service team. Every person I have interacted with there really cares that I get the best service and am happy with their work. For this last visit My 2022 Escape had its 20K mile service and all was done well while I waited. Also, in the past, I've used their in-house contracted rental agency for when a prior vehicle was being serviced, not under warranty, and the cost was better than anywhere else I could have gotten around this area. In the past they also diagnosed an intermittent issue with our other Escape, and how they did that was excellent troubleshooting that solved the problem. Thanks for all your great work. More
by Ford Owner for Years
