Airport Nissan

changing part and problem still not resolved I took the car 2014 Nissan Sentra with 62000km to Brampton Nissan for Engine light and traction control light was on, after checking the issue they d I took the car 2014 Nissan Sentra with 62000km to Brampton Nissan for Engine light and traction control light was on, after checking the issue they decided to change IPDM unit, and the total bill was about $800, we picked up the car and drove for less then 5 km and Engine light came back, now the car does not start, Brampton Nissan wants additional $240 to re check the car, the service technician we dealt with is Paul Lacy More

Excellent Customer service I was disappointed by the service from service department as they returned my car with unresolved issues. Service manager Ted went above and beyond to I was disappointed by the service from service department as they returned my car with unresolved issues. Service manager Ted went above and beyond to demonstrate his customer service skills to resolve the issue with my car. It took a couple of weeks for them to fix my car and I was not happy about that but Ted has excellent customer service skills to professionally deal with his customers and that would make me go back there for future services. More

Service quality Had a terrible experience with the service quality of Airport Nissan. Wouldn't recommend to anyone. They don't have the sense of talking to a customer Had a terrible experience with the service quality of Airport Nissan. Wouldn't recommend to anyone. They don't have the sense of talking to a customer. More

It Doesn't Get Much Better Than Airport Nissan! Mark Romeo General Manager AIRPORT NISSAN Dear Mark: I am writing to express my deepest thanks to your Dealership, and especially to the Servic Mark Romeo General Manager AIRPORT NISSAN Dear Mark: I am writing to express my deepest thanks to your Dealership, and especially to the Service Department for the excellent care I was provided with on Thursday, May 22. The only way I know how to do this Mark, is to share my story from the moment I first made contact with AIRPORT NISSAN. I should start by saying that I cheated on you :( and purchased my car at another dealership (in Niagara) - my bad! So needless to say, why should I expect that Airport Nissan would even be interested in seeing me or servicing my car, let alone treat me as a Loyal Customer? But I pushed aside my fears and made a call to Jeff Patterson last week. From the moment he answered the phone, I was met with a very friendly outgoing gentleman, who took the time to listen to my request, to discuss my needs in great detail, and to set up a time that was convenient for "me". I am not an early riser due to my late night tutoring schedule, and Jeff agreed to break the rules and allow me to drop my car off at 10:00 am, as opposed to the traditional 8-9:00 am. This is absolutely GOLD in my book as any earlier would have ruined my day and stressed me right out. I'm leaving at the end of this week on my first vacation in years, and wanted my car "travel ready" - mechanically sound and immaculate in appearance. I ordered the Gold Package for detailing and an oil change. Not a huge order right? But I felt like I had the Red Carpet rolled out for me that day! When I first arrived at 10 am on Thursday, I was met with by Ravi Oree at the Service Desk. He was very friendly, courteous and took the time to listen to my requests about their promise to clean every nook and cranny of my car (I am very picky and a total perfectionist). He promised me that my car would look like new when I picked it up and that I had nothing to worry about. I immediately felt comfortable and any stress I had been feeling about the process was immediately dissipated with his calm manner, gentle disposition and consummate professionalism. Although very busy, Jeff Patterson took the time to come out of his office to greet me and spend a few minutes chatting in his lovely outgoing manner. He has an infectious smile, and a personality that melts your heart and makes you feel like you've just met a new "best friend". This is a rare quality and both Jeff and his excellent service team really know how to treat a customer right! Ravi arranged to have someone pick me up at a retail location and return me to the dealership at day's end. Faryed (please excuse spelling) was my driver and he was also a sweetheart making light chit chat on the route back to Nissan. When Ravi took me to my car after taking the time to go over every detail of my invoice, I was completely blown away with the presentation. It literally sparkled like "crystal" in the sunshine and from tip to toe it was immaculate! The detailing they did went WAY beyond my expectations Mark, and I've never seen my car look so gorgeous!! I love my car which I have affectionally named "Orion", it is an extension of me and my image to my clients. I can now feel like a million bucks when I leave on my trip this Friday and stop in on clients along the way. Mark I want you to know that I've been in business for well over 30 years now in the field of education, interior design and communications/public relations. Because of this, I notice the "little things" about people and I take note of these nuances as they help me decide whether or not I will continue to work with a particular individual or company. In my opinion, AIRPORT NISSAN is stellar in the realm of Customer Care! In fact it is my opinion that Jeff Patterson and his professional team have collectively put the Excellence back in Customer Service. I count on my car every day to get me where I need to go and now that I have AIRPORT NISSAN on my side, I can rest easy knowing that I will always have a safe and happy place to go when I require service, of any kind, either minor or major. I know that I will always be greeted by positive, friendly people who will treat me like a Queen and guarantee me a positive experience that I will be able to take back into my day. You guys totally made my day on Thursday and for that I am deeply grateful to you all! Keep up the great work Mark - your service team is a winning combination of Professionalism and People Power and I wouldn't hesitate to recommend you to any of my friends and colleagues! Sincerely, Pamela M. Keary More

I would not recommend this dealership to anyone. I bought a brand new 2010 Nissan Sentra SE-R from them in October 2010. It was my first time buying a car and I didn't want to buy a used car that would have a brand new 2010 Nissan Sentra SE-R from them in October 2010. It was my first time buying a car and I didn't want to buy a used car that would have on-going problems, so I decided to suck it up and buy a new one instead. Buying it from Airport Nissan gave me nothing but misery for the first six months! On my first day of having it, I drove it home and parked on my driveway. I did a walkaround of the vehicle and found one scratch and one scuff mark on it (it's a black car, so it was pretty easy to detect). I wasn't too happy with that discovery. I sat in the driver seat and noticed that the steering wheel wasn't even aligned properly! Instead, when the wheels were straight, the steering wheel tilted one inch toward the left. Upon closer inspection, the steering wheel leather was had an ugly scratch on it. Later that evening, I took the car out to run some errands and a fuse blew causing me to lose all interior lighting of the center console. I decided to bring the car into the dealership to get the problems addressed the next day. I had to drop off the car for a few days, and they gave me a loaner vehicle to drive, which was nice. When I picked up the car, I noticed that there was a low rumbling sound coming from the engine now. After driving less than one kilometer from the dealership, the same fuse blew AGAIN and the center console no longer lit up. I turned right back to drop off the car again. When I picked up the car a few days later, the rumbling problem persisted. I had to leave the car there yet again. It was a Friday. The service manager gave me a rental and told me that I'd be able to pick up the car on Monday. On Saturday afternoon, as I was out of town for the weekend, the service manager called me and told me that my car was ready to be picked up. However, I could not do this and told them that I was out of town. The service manager told me that I'd be charged for the rental for the rest of the weekend since my car had already been serviced. This made absolutely no sense whatsoever. And I had to plead and beg before he finally agreed not to charge me for the rental. It was absolutely ridiculous! When I finally got the car back, the rumbling was still there, but quite a bit quieter. The dealership refused to do anything else to rectify the rumbling THAT THEY CAUSED in the first place. And instead, they started telling me that they couldn't hear it, which is ridiculous because my girlfriend, and all of my friends could hear it very easily when I pointed it out to them. I've never brought my car back there for service or maintenance, and I suggest that you go elsewhere to shop for a car or to maintain your current vehicle. All they give are lies upon lies. More

Overcharged me for service by mistake", but then refused to refund me despite admitting they were wrong. Quality of repairs. Very poor. Window still not functioning Quality of Detailing:poor refused to refund me despite admitting they were wrong. Quality of repairs. Very poor. Window still not functioning Quality of Detailing:poor More