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Abbotsford Volkswagen
Abbotsford, BC
1,486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,486 reviews
April 09, 2016
Used car trade made easy I first spoke to Richard and looked at a vehicle before our family vacation, and a couple days after returning Richard called back to see how my searc I first spoke to Richard and looked at a vehicle before our family vacation, and a couple days after returning Richard called back to see how my search was going. We spoke a couple of times, and he was really respectful and not overbearing. In the end, they had a vehicle I was happy with, and Jason figured out how to make it work for me. They're a great bunch of people to deal with, friendly and accommodating, and take great care of your kids with their resident dog, cookies, popsicles and stuff like that. More
by BlackNoExtras
Employees Worked With
Jason Bilinski, August Braun, Richard Virtanen
April 07, 2016
No hassle and able to help and meet my picky demands I have had nothing but excellence from everyone at abbotsford vw, I switched dealerships from Chilliwack because of a person I had met in my first exp I have had nothing but excellence from everyone at abbotsford vw, I switched dealerships from Chilliwack because of a person I had met in my first experience. I live in hope and rather drive an extra 30mins to have a happy experience anyday. Stefenie and Richard were extreamly helpfull. I've recommended them to everyone and will continue to do so, and I will return again for my next purchase More
by Chrism29
Employees Worked With
Stefani Baron, Richard Virtanen
April 06, 2016
Easy & No pressure. Nick was great to deal with, I called in and he promptly got me the requested information. From there it was easy, I popped in the car was out fron Nick was great to deal with, I called in and he promptly got me the requested information. From there it was easy, I popped in the car was out front and we went for a zip. He knew a ton about the car answered all my questions. I didn't feel pressured or rushed to make a decision at any time. More
by Hatch4life
Employees Worked With
Nick Iozzo
April 01, 2016
Great Customer Service The moment I walked through the door I was given incredible and efficient customer service. The staff worked hard to give me exactly what I needed. Wi The moment I walked through the door I was given incredible and efficient customer service. The staff worked hard to give me exactly what I needed. Within an hour I walked out of Abbotsford Volkswagen with my new Tiguan. I would highly recommend them to anyone looking for a new vehicle. More
by Rachel1986
Employees Worked With
Stefani Baron, Tawrin Denoni
March 31, 2016
I was treated like my wants really did matter.. Every effort was made to help me feel like my wants and wishes really did matter. Even though they did have to bring out quite a few options until I w Every effort was made to help me feel like my wants and wishes really did matter. Even though they did have to bring out quite a few options until I was satisfied with options and pricing, I never at any point in time felt like I was burdening anyone. All the (even the Wash Bay) were very personable and appeared at all times to be on task. In fact a fellow came out from the Wash Bay to help transfer my many items from my old vehicle to the new one and because the dealership brought in the particular car I wanted from another dealership, in order to speed things along my sales man even got his hands wet helping out with the busy Wash Bay with my new purchase. The lady who was onsite doing the vehicle insurance was also very wonderful, very knowledgeable and I'm very pleased. More
by MelissaN
Employees Worked With
Kelly Buller, Stefani Baron, Nick Iozzo
March 29, 2016
They got me approved within 4 hours I've given this rating because they have been great towards me as far as being fast and polite they give you great options and are very flexible I've given this rating because they have been great towards me as far as being fast and polite they give you great options and are very flexible More
by Corey
Employees Worked With
Jason Bilinski, Stefani Baron, Rob Teichrieb, Nick Iozzo
March 28, 2016
Really like the car; dealership experience was okay at best When I first came to Abbotsford VW, I was greeted by a very pleasant and attentive salesperson by the name of Nick Iozzo. The sales manager, Meslissa When I first came to Abbotsford VW, I was greeted by a very pleasant and attentive salesperson by the name of Nick Iozzo. The sales manager, Meslissa Jakoboy was also very attentive after the test drive. I was looking at a 2014 Jetta TDI. I was impressed with the vehicle and was strongly considering making a deal. This is where thing changed for me. As soon as we started talking numbers, "the game" started. I have bought and sold a lot of cars in my time and I know that there is certainly a dance that goes on between the seller and the buyer; of course, I expect that to a certain degree. I am more than comfortable with the back and forth that goes on while negotiating. Having said that, here were several parts to my experience that I did not enjoy: 1. High pressure. As soon as we started talking numbers it became a very high pressure situation. The phrase " can I earn your business today" was said to me multiple times. Again, I'm okay with that, and in no way am I saying that I was pressured into a deal that I didn't want to get into. The focus was on getting me to sign as quickly as possible rather than making sure that I was comfortable moving forward with a deal. 2. It became about the dealership selling a car rather than providing a service to a customer. As we dealt on price and with my trade in, the "fibs" started, all in the name of getting me to sign as soon as possible. I was trading an older car, and I was told that we had to get the deal done today because apparently there was someone who was going to load it onto a truck (they conveniently had one spot left) and it was going to be taken back to the USA where it came from. This was a complete fabrication. As soon as I went out to the new car, I saw a VW sales sticker on my old car. Again, I get the game, but don't be dishonest. 3. Warranty. One of the reasons that we were looking at a newer vehicle was because we wanted a vehicle under warranty. When we started negotiating on extended warranties, I was told by the sales manager, Melissa, that there was no room to negotiate on warranty at all, it comes from Volkswagen Canada. Ok, fair enough. My only problem is that twenty minutes later after we had agreed upon a deal and I was sitting one office over (from Melissa) in the office of the lady who was doing the financial piece, I refused the extended warranty coverage . Suddenly, there was room to negotiate on this. She knocked almost $800 off of the price just like that... I commented that I was surprised that there was room to negotiate on this given I was just told that there was no room to negotiate. I still denied the extended warranty coverage. Again, I understand that this is all a game, but please don't fabricate information in the name of making a deal. 4. The delivery of the vehicle: my wife and I signed the deal and transferred everything from my old car to my new car. At this point, again, it was about getting me out the door as soon as possible. There was a delivery checklist that the salesperson, Nick, was to go through with me. He checked everything off inside the dealership, and wanted me to sign it before we had gone out to the vehicle and gone through the items that were already checked off. This was meant to "save time." I did not sign until we had gone through the car. At the risk of being redundant, this was again about getting the sale done as fast possible, with little regard for ensuring that the customer had everything that we needed before leaving. I waited several days before writing this review, to make sure that I provided a balanced perspective as possible, especially after I had seen so many positive reviews about this dealership. At the end of the day, I really like the car that we got. I am a little disappointed in how the sales process was handled when "things got serious." I wouldn't tell anybody not to go to this dealership; however, I would be telling them to make sure that they take it slow and be cognizant of all the details of the deal. When you spend that kind of money on a car, I would hope that the experience is a little more pleasant than it felt. More
by jlyndon
Employees Worked With
Melissa Jakoby, Nick Iozzo
March 23, 2016
First Time Customer Laurence was great. Got my car back before the estimated date and has been working great! Quote was cheaper than 3 other shops as well. Laurence was great. Got my car back before the estimated date and has been working great! Quote was cheaper than 3 other shops as well. More
by vwgolftdi2010
Employees Worked With
Laurence Ming
March 20, 2016
Best car buying experience ever Dealt with Randy and Jason at the Abbotsford VW dealer. Both are very informative, patient, and professional. I would not hesitate to recommend them t Dealt with Randy and Jason at the Abbotsford VW dealer. Both are very informative, patient, and professional. I would not hesitate to recommend them to anyone who is shopping for a VW. More
by DNA
Employees Worked With
Jason Bilinski, Randy Tingskou
March 18, 2016
Amazing! Everyone's so welcoming and helpful! They answered all my questions and made sure I was getting the best deal with everything I wanted! Thank you Everyone's so welcoming and helpful! They answered all my questions and made sure I was getting the best deal with everything I wanted! Thank you More
by Talisa98
Employees Worked With
August Braun, Richard Virtanen
