Abbotsford Nissan

Very poor experience with Abbotsford Nissan and specially with the Service Manager Mitch. I would not give any star rating. I left my Nissan Altima for service with no windshield damage. When I picked it with the Service Manager Mitch. I would not give any star rating. I left my Nissan Altima for service with no windshield damage. When I picked it up, there was a clear crack. I reported it immediately and even provided photos as requested by them to compare. Instead of taking responsibility, Mitch refused the claim, hiding behind the excuse that their video footage is “not clear.” That is not acceptable. The vehicle was in their custody, and they are accountable for what happens during that time. I am now escalating to Nissan Canada and consumer protection authorities. Very disappointing and specially with the Guy Mitch, I won't recommend Nissan Abbotsford instead go to Langley or Chilliwack. More

I have bought two vehicles from this dealer in the past - one in 2021 another in 2023 (which is the subject of the review). Was going to purchase the Nissan Platinum Extended Warranty for our 2023 Nissan Ro one in 2021 another in 2023 (which is the subject of the review). Was going to purchase the Nissan Platinum Extended Warranty for our 2023 Nissan Rogue. I called on April 25 to get a quote from the Finance Department regarding the warranty. When connected with the right department I was greeted by a woman who said, after I stated my inquiry, "I am too busy, you will have to call back!" and hung up. I called the next, day sent to the right department and again "I am too busy I will have to call you back so leave your number." I left my number and after two days I had no phone call. Today this AM I sent an email through to their on line portal asking for some one to call me about the warranty purchase and shortly got a text message from a salesman saying he was wanting to help me buy a new car. To say the least I went to our local Nissan Dealer in Pitt Meadows and completed warranty purchase in a few minutes. I am not sure if Better Business deals with service complaints but would certainly give this deal a big fat FAIL Will ot be back for our next purchase of two cars this summer More

Horrible service they rush you out of the door overpriced vehicles you buy then find out it's cheaper at morrey bby big mistake on my part service department is worse off stay away vehicles you buy then find out it's cheaper at morrey bby big mistake on my part service department is worse off stay away More

I switched to Abbotsford Nissan from Go Nissan Edmonton a year and a half ago with a 7-year Nissan contract that includes free oil changes and car washes/vacuums with each visit. However, over the course of year and a half ago with a 7-year Nissan contract that includes free oil changes and car washes/vacuums with each visit. However, over the course of three oil changes, they've consistently made excuses about the vacuum being broken and never vacuumed my car. This doesn't make sense over a year and a half. Additionally, I discovered they changed my license plate cover without my permission, using their own branded cover for their own advertising, which is disrespectful and a breach of personal property. Furthermore, I brought my vehicle twice for a speaker issue where the driver's side speaker cuts out, and both times the service department couldn't resolve the problem. If you want good service, I would not recommend this dealership. More

Extremely disappointed with my experience. I was repeatedly contacted about a promotion to reduce my interest rate to 0%, or receive a gas card if that wasn’t possible. I clearly stated multip I was repeatedly contacted about a promotion to reduce my interest rate to 0%, or receive a gas card if that wasn’t possible. I clearly stated multiple times that I did NOT want to change my vehicle — only reduce the interest on my existing loan. At the dealership, I was told my payment would drop by about $200 per month. After I agreed to proceed, they suddenly “forgot” to include taxes, reducing the savings to about $100. Then, at the final step, I was informed the loan would be extended back to 7 years instead of keeping my remaining 5 years — adding two extra years of payments and thousands of dollars in cost. When I refused to extend the term, the deal was withdrawn. No gas card was offered as promised. My credit was checked unnecessarily and my time was wasted. This felt like a classic bait-and-switch tactic to get customers in the door. Very unprofessional and disappointing experience. I expected much better transparency. More

I am very happy to have purchased yet another vehicle from Abbotsford Nissan. A special thank you to Amdey Gedecho, who worked so hard to find a vehicle that would meet my needs and budget. The customer from Abbotsford Nissan. A special thank you to Amdey Gedecho, who worked so hard to find a vehicle that would meet my needs and budget. The customer service was great. I will highly recommend buying a car from Abbotsford Nissan to family and friends. Thanks for the great experience. Sincerely Steve More

On October 2, 2025, I visited Abbotsford Nissan to buy a 2025 Nissan Versa SV. Before my vist to the dealership, Sales rep. Mr. Abdey assured me there would be no mandatory add-ons. However, after test dri 2025 Nissan Versa SV. Before my vist to the dealership, Sales rep. Mr. Abdey assured me there would be no mandatory add-ons. However, after test drive and at the time of finalising the purchase, the sales manager presented me the quote and said it was mandatory to purchase a $3,000 “Fraser Valley Package” and refused to sell the car without it. The package included: 5-year service package Wheel locks, Mud Flaps Ceramic coating Nitrogen tire filling This practice of forcefully imposing add-ons is coercive, misleading and unethical. I walked away without buying the car. Dealers should never force add-ons as a condition of sale. I hope Nissan Canada and the Vehicle Sales Authority of BC address this unethical and coercive practice. More

The dealership staff was very rude and we had a package for free oil change for lifetime, and the staff tried to make me buy more stuff to get the free oil change which I already had. for free oil change for lifetime, and the staff tried to make me buy more stuff to get the free oil change which I already had. More

There service department is terrible I bought a 2024 Nissan pathfinder platinum from them .From lol changes to tire swaps to warranty items. They either tell you a certain date and time and when you ge Nissan pathfinder platinum from them .From lol changes to tire swaps to warranty items. They either tell you a certain date and time and when you get there say it was not that date.Or you get there for your appointment and the technician is not there as he is late.Do not fix what they are supposed to so you have to bring it back etc. Very sad I will not buy another Nissan due to customer service I have received on 6 occasions. More

Overall, the team at Abbotsford Nissan, especially Jonathan, provided an outstanding experience from start to finish. I’m thrilled with my new car and the exceptional service I received! Five stars al Jonathan, provided an outstanding experience from start to finish. I’m thrilled with my new car and the exceptional service I received! Five stars all the way! More