427/QEW KIA

In my experience, -this dealership is dishonest, has In my experience, -this dealership is dishonest, has not delivered on promises -has done everything to make you feel like you have been the source In my experience, -this dealership is dishonest, has not delivered on promises -has done everything to make you feel like you have been the source of problems -is very aggressive using pressure tactics to get to their end result -a huge disappointment, leaving me with a very negative experience throughout the entire process -the service department follows suit with the remainder of the dealership. Over priced parts and billing for services not authorized or agreed upon. More

I really enjoyed my pre-owned purchasing experience at 427 KEW Kia. It was a simple, pressure-free, no-hassle process! Eric was wonderful! He is very nice, honest, and extremely helpful! I would defin 427 KEW Kia. It was a simple, pressure-free, no-hassle process! Eric was wonderful! He is very nice, honest, and extremely helpful! I would definitely recommend paying Eric a visit if you are looking to buy a new/used car! More

I went to this dealership to find a used car and the service was great! I was not presurred, forced or intimidated to get a car. I told them what I was looking for and my budget and they found just what service was great! I was not presurred, forced or intimidated to get a car. I told them what I was looking for and my budget and they found just what I needed ! Nav is very "down-to-earth", friendly, funny and extremely helpful. Eric is nice, easy to talk to and knows what he is talking about. The other salesmen/associates there are also great. I highly recommend this place because they are very understanding and not intimidating. Other places I went to were awful! They wanted me to finance, lease, etc when that was not what I wanted to do. In conclusion the 427/QEW Kia is a great place to look car a new or used car because the customer service is great. More

Brought the vehicle in due to a recall issued by Kia to upgrade software for passenger side airbag on 2008 Sorento. Service guy took the car in, told me to come back in an hour. Upon my return nothing ha upgrade software for passenger side airbag on 2008 Sorento. Service guy took the car in, told me to come back in an hour. Upon my return nothing have been done to a car and I've been told that their scanner blew up and they can not complete the repair. Trying to be reasonable (I am not sure how rare are these scanners) I offered to come back in a week or even two so they can complete the upgrade, but I was very surprised to hear that they will not service my car not in a week and not even in two... Basically I was told to try my luck at the different dealership. We own 4 cars of 3 different manufacturers right now and I almost started to expect a follow up call after bringing cars for repairs or even an oil change. It's not a surprise that there was no follow up from this dealership. I will try my luck with a different dealership to try to repair a problem that was identified by Kia as a RECALL. Go figure. More

I just returned from this dealership with a very bad taste in my mouth. We just had a baby, so we didn't want to do much running around. I spoke with Eric on the phone a few times to work out all the de taste in my mouth. We just had a baby, so we didn't want to do much running around. I spoke with Eric on the phone a few times to work out all the dealings and details in advance to make sure that our visit was not a waste of time. It ended up being a HUGE waste of energy and time. At first the sales manager was vague and all that was mentioned was he would get us closer to the price that we could afford to pay. I was assured that the price would be close to 17,200.00 for a kia soul, which is a good deal, although I had also found 2 others for less, but decided to look at the vehicle as it was in the colour that I wanted and I was assured it was in great condition. Eric himself was very friendly, however the management was very rude and aggressive. The vehicle, ended up being quite scuffed up with even chips to the windshield. I decided that in the condition the vehicle was in, I wouldn't move past my $17,400.00 budget. I put in an offer, had the money in hand to purchase the vehicle and the management would not budge for $100. We discussed the difference in price and the dealership made such a big deal about the $100 difference, showing absolutely no willingness to earn our business or work out a deal closer to a price I was assured in order to pack up my 3 week old baby and make the trek to the dealership. So basically we were lied to in order to get us into the dealership, and once there, were only treated nicely by our sales guy Eric who also seemed a little disappointed and perplexed as to why the management were being so rude and un-negotiable. I felt bad for him, as he seemed like a nice honest guy who was working for a bunch of irrational hustling managers. all in all, the dealership was filthy, and felt quite sleazy, the washroom was a disgrace, I just couldn't bring myself to give them my business the thought of even coughing up the extra $100 made my stomach turn. We left and I ended up buying a lovely Kia soul in mint condition with 9000kms less in Guelph for less money, In a great professional, friendly and "cleaner" dealership. More

“An excellent representative of the Kia brand. Ownership places a high priority in understanding and responding to the needs of the customer. Customer service in all departments is outstanding. I am places a high priority in understanding and responding to the needs of the customer. Customer service in all departments is outstanding. I am an extremely satisfied customer who will be a repeat customer.” More

Nav was very personable and a fun person to deal with. He loved his job and said that Kia was a great place to work. He's kept in touch with my husband since we bought the car; nice to know there's someo He loved his job and said that Kia was a great place to work. He's kept in touch with my husband since we bought the car; nice to know there's someone we can talk to if we run into a problem. More

I bought a car from these guys over a year ago and continue to receive friendly excellent service. I was looking to buy a new car and test drove the Soul only to try it out but it wasn't a serious continue to receive friendly excellent service. I was looking to buy a new car and test drove the Soul only to try it out but it wasn't a serious contender on my list. Workmanship, performance and price of the Soul combined with Nav's knowledge had me sold. More

I just picked up my brand new Kia Forte from there last week! I had met Nav at the auto show and he spent the time with me and my family to go through the car and give us a great presentation compared to m week! I had met Nav at the auto show and he spent the time with me and my family to go through the car and give us a great presentation compared to most of the people working at the auto show that didnt care to cater to the consumer. I contacted nav afterwards and he and the team at 427 qew kia gave us a great deal and amazing service through out the whole process. I have allready told my co-workers to make sure they go there for they next car purchase and suggest any one else who is interested in Kia. Speaking on the forte it is an amazing car and gives you the best bang for your buck. again had a great experience at 427 QEW Kia and recommend this dealer to everyone. Go see Nav or Amit the General sales manager who was great to deal with also. More

Do not waste your time with these guys - they are sleazy and have very poor customer service. I was going to buy a new car (Sonata) from them. Negotiated price and delivery date. Left 2 voicemails on sales and have very poor customer service. I was going to buy a new car (Sonata) from them. Negotiated price and delivery date. Left 2 voicemails on sales contract etc. NOT returned. Amit (sales guy) went away for 10 day w/out notification. They never called me back on anything and lied saying they never got my VOICEMAIL messages. Each time I asked them to send me something they said they would and NEVER did. Experience was so bad - I decided to write a letter to Kia HQ and not buy a Kia. More