401 Dixie Mazda

My family and myself have owned a few Mazda's in our lifetime and they are great cars. Typically we have gone to Westowne Mazda to purchase our cars but were given a really great price with 401 Dixie. lifetime and they are great cars. Typically we have gone to Westowne Mazda to purchase our cars but were given a really great price with 401 Dixie. I must say though that the customer service and the process of purchasing the car was very painful. Every question asked to any sales rep or employee always ended in "Let me check with my Manager", in which the employee would leave for 10-15 minutes each time. After I paid the deposit and sat down with the Finance Manager, we were again left in the office for 20 minutes, while he went to check for the second set of keys. No one returned, until I got up to find them and they were chatting with other sales reps by the receptionist's desk. I thought I was in the clear and perhaps it was an off day at their dealership. When I went to pick up the car, my sales rep, whom specified that I needed to be at the dealership before 10:30am, was no where to be found. I was handed off to another rep to finish off the paperwork. When I asked them for a copy of the work order for the inspection for my car, they presented me with a work order for a different car. 30 minutes later, they finally presented me with the work order for my car. The rep also forgot the gift car for service that was written into my contract and again had to go ask his manager, even though I had a signed copy of the contract. Got the gift card, ownership papers, now I can finally leave the dealership...nope! I got into my car and they had forgotten to put gas in the car, the gas light was on and the tank was empty. I had to wait another 15 minutes while the rep left me, yep you guessed it, to go speak to his manager. I had to follow the reps to a gas station down the street, so they could put gas in my car. I've been in Sales and Customer Service my entire life, never have I had a worse experience then I did at 401 Dixie Mazda. At least at Westowne they value your time and make sure that they are organized when you arrive to pick up your car. Last time I bought a Mazda I was in and out in 30 minutes. In hindsight, I should have paid the extra $2000 for a Mazda at Westowne, then deal with the disorganized chaos that is 401 Dixie. More

They scam people at this dealership. DO NOT GO. They tell you one price and charge you another. Then when brought to their attention I was completely ignored. you one price and charge you another. Then when brought to their attention I was completely ignored. More

I had the exact experience in the exact words as the person above. No Ipad, high pressure sale, do not take no for an answer. Made it seem like it was the end of the year and needed to buy the car that person above. No Ipad, high pressure sale, do not take no for an answer. Made it seem like it was the end of the year and needed to buy the car that day to get the deal. In the end there was no deal they just extend the term to make it seem like you're getting a deal. And they do by weekly payments which in the end you end up paying more because in some months there is more weeks. So in the end you are paying more but they do not tell you that. Do not go there, you will get ripped off! More

WARNING! DO NOT PURCHASE A VECHICLE FROM 401Dixie Mazda. I purchased a Mazda 3 from this dealership and it was a complete mess. On the initial pickup date, they gave me the wrong vechicle. I checked I purchased a Mazda 3 from this dealership and it was a complete mess. On the initial pickup date, they gave me the wrong vechicle. I checked the car and it looked fine, however there was no gas. The sales rep took me to fill up gas and show me how the bluetooth worked and left. It seems like they have no idea what cars they carry on their lot. Afterwards I took the car for rustproofing and they kept on calling my house number 3 - 4 times non stop. They advised me that I needed to take the car in and have it exchanged for another one even though the VIN numbers matched. This required me to come in multiple times to return the car and to sign and draw up a new contract. This was very unprofessional and they only offered to do there rustproofing which I had already paid for. Please avoid this dealership, it is not worth the hasstle. More

Do NOT buy your Mazda here! These guys are into making fast sales using high pressure tactics. They started out by over quoting me by a few thousand dollars, then kept reducing the price to lead me to be fast sales using high pressure tactics. They started out by over quoting me by a few thousand dollars, then kept reducing the price to lead me to believe I was receiving a huge discount. They insisted I had to buy that day which happened to be Dec.31st to take advantage of the huge savings they were offering me. Created a sense of urgency. Come to find out, after signing, there was no deal. I received the same quote through Mazda Canada as well as another Mazda dealer several days later. And to top it off, I could have and should have received an ipad 2 and 90 days no payments as part of a Regional Mazda promo. The sales guy told me that there was no way he could honor those promos as he had discounted my car so heavily that he had no money to play with. Complete lies. They just wanted to make their end of year numbers and I was the sucker that helped them do it. Lesson learned. Would strongly advise to avoid this dealership. They are not about developing long lasting client relationships and building loyalty, rather making a fast sale today at whatever cost. More