401 Dixie Kia

First time buyer I started my search for a new car around February and been to a few dealerships, but none like this one. I found everyone there was very welcoming and I started my search for a new car around February and been to a few dealerships, but none like this one. I found everyone there was very welcoming and helpful. I got to realize that buying a car for the first time is not as easy as it seems and can get a bit stressful. However, Sunil made this first time experience the complete opposite. He has such a great personality, and had my family and I laughing. Melissa who was also very friendly helped make this purchase less painful. I would recommend this dealership to anyone looking for a car. In the end I left the 401 Kia dealership with more knowledge, a smile, and a car ! Thank you ! More

3rd Kia purchase at 401 Dixie A great experience with my 3rd Kia purchase. I traded in my old Sportage for a new one, got a good trade-in deal. Special thanks to Kendra Hatheway a A great experience with my 3rd Kia purchase. I traded in my old Sportage for a new one, got a good trade-in deal. Special thanks to Kendra Hatheway a new sales lady, very pleasant, no pressure and ready for a joke once in a while. She answered all my questions and even assisted after the sale was done. She was well supported by Melissa Stitt in Finance, Sky and the Sales Manager. More

In all my years of buying cars, I have never had a more enjoyable time with the sales staff. They were pleasant to deal with from the time they introduced themselves to delivery. I highly recommend these s enjoyable time with the sales staff. They were pleasant to deal with from the time they introduced themselves to delivery. I highly recommend these sales people for a stress free and enjoyable purchase. More

All the staff I met with at 401 Dixie Kia were a pleasure to deal with. They were extremely friendly yet very professional and made me feel welcome and that my business was appreciated. I would whole hea to deal with. They were extremely friendly yet very professional and made me feel welcome and that my business was appreciated. I would whole heartedly recommend the dealership and look forward to doing more business with them for the servicing of my new vehicle as well as future purchases. More

was a pleasant experience at 410-Dixie Kia. Marcus, Sky, and Robert were friendly. Got good service and fast delivery of my vehicle. Not to forget the value you get with Kia vehicles.... and Robert were friendly. Got good service and fast delivery of my vehicle. Not to forget the value you get with Kia vehicles.... More

Just bought a 2014 Kia Forte from Marcus and Sky. They were wonderful, very helpful and knowledgeable and friendly. Would recommend them to all our friends and family. were wonderful, very helpful and knowledgeable and friendly. Would recommend them to all our friends and family. More

Excellent experience... they helped me get out of my other car and into something I can use for the winter... sunil followed up and made sure I have happy with my purchase other car and into something I can use for the winter... sunil followed up and made sure I have happy with my purchase More

Sunil was amazing. I will be recommending my friends and family to him for there new cars. I am extremely happy with my new forte. Thank you family to him for there new cars. I am extremely happy with my new forte. Thank you More

It was a much better experience than what I'd had in the US where there had been the stereotypical car salesman that had made it a very bad experience. I almost didn't want to check out KIA because of the US where there had been the stereotypical car salesman that had made it a very bad experience. I almost didn't want to check out KIA because of this experience but am so glad I did. A friend had family that have KIA Souls that they love which motivated me to go. I am very happy with the customer service and the sales people that I had to deal with - they were extremely helpful before , during and after my purchase. I am so glad that I bought my car at 401 Kia Motors and that I had Robert helping me and I love my "new" car! More

After my awful sales experience, please read my other review. I wasn’t sure how the service department was going to treat me after I made my purchase. Monday Dec 2nd 2013 - I dealt with John, Servic review. I wasn’t sure how the service department was going to treat me after I made my purchase. Monday Dec 2nd 2013 - I dealt with John, Service Manager at the time whom may have been pressured by sales to get me to come back in to sign for the car as he called and wanted me to take the car off the lot for 24 hours to realign the navigation unit. I contacted KIA Canada and they didn’t advise Service that this needed to be done. I didn’t want to go back to this dealership until everything was 100% correct with the navigation unit. Wednesday Dec 11th 2013 - After I had signed for the car (I was frustrated being without a vehicle at this point), I came back in to have the navigation unit looked at. John ordered an antenna for me and gave my car a good wash for wasting my time. I thought that was nice. Monday January 6th, 2014 – I met Paul, Service Advisor. Immediately, I could tell that he would take care of my issue. As soon as I stepped out of the car, he knew my name and what needed to be done. He even gave me an approximate ETR (estimate time of repair), which I have never ever received from any dealership. Unfortunately, the antenna replacement didn’t correct the issue. I drove the car around the block and brought it back immediately. When I told Paul, I could tell that this bothered him. He went to the back, probably to find out who tested the car to tell him it was working. He listened to me when I suggested what might fix the issue and he kept his word to keep me up to date on what was being done to correct this. Wednesday Jan 8th, 2014 – I left my car with Paul until the navigation unit was 100% fixed. Monday Jan 13th, 2014 – I received a rental as promised and kept it for the duration it took to fix my car at no cost to myself. Monday Jan 27th, 2014 – I picked up my car with a working navigation unit and I absolutely LOVE this feature. I just can’t believe that I only now get to use it when I had the car since Dec 4th. There are some cosmetics to be corrected, but the Navigation is working just as Paul promised. Paul is a definite asset to this dealership. When he tells you that he will contact you at a certain time, he always does. *During this ordeal, I have been contacted 3x to remove my original post about Sales*……so when it comes to recommending this dealership, and my only options are: yes or no. I have to say Maybe for service. I have heard multiple stories in the waiting room and I guess I would suggest you do the same when you come in for service. More