401 Dixie Kia

Leslie is very helpful and smart and professional. A credit to the KIA team. Jim Madigan A credit to the KIA team. Jim Madigan More

Brought my car in this morning Friday, October 30, 2026 at 10 a.m. Service centre told me it was going to be an all-day emission engine check. Called the service centre 3 times!!! just after 5 p.m. beca at 10 a.m. Service centre told me it was going to be an all-day emission engine check. Called the service centre 3 times!!! just after 5 p.m. because I haven’t heard from anyone the service centre all day. The dealership is now closed!!! I still don’t have my car!!! Worst customer service. Will broadcast this to everyone I know NOT to do business with Kia Dixie/401 Going to get myself to work tonight somehow and tomorrow as well. Again, worst customer service!!! More

I recently picked up my new car at Kia, and the dealer was extremely helpful. Even though I asked a lot of detailed questions multiple times, they patiently explained everything about the car. I didn't ge was extremely helpful. Even though I asked a lot of detailed questions multiple times, they patiently explained everything about the car. I didn't get their name, but I wanted to express my sincere thanks for the great service! More

Zero stress zero worries. Ahsan took care of me from the moment I got there. Amazing customer service. Keep up the amazing work. Ahsan took care of me from the moment I got there. Amazing customer service. Keep up the amazing work. More

The staff was very friendly and professional. I felt like a valued customer and will continue to purchase cars from there I felt like a valued customer and will continue to purchase cars from there More

Great experience dealing with Gunit in sales, Danny in Finance and overseen by Rohit. They ensured that we left happy!! Highly recommended to come to them. Finance and overseen by Rohit. They ensured that we left happy!! Highly recommended to come to them. More

Great service while getting my new Kia. No pushy sales tactic and only provided products that I asked for No pushy sales tactic and only provided products that I asked for More

Review Rating: 1/5 Stars Employees Dealt With: Greg Chisholm (Service Manager), Leslie Cooper / Service Staff I am deeply disappointed with the level of care and customer service provided by the ser Chisholm (Service Manager), Leslie Cooper / Service Staff I am deeply disappointed with the level of care and customer service provided by the service department at 401 Dixie Kia. Over my last two visits, a clear and frustrating pattern has emerged: every single time I bring my vehicle in for service, I leave the dealership with a completely new, unaddressed issue that wasn't there before. The first time this happened, the secondary issue was only minimally and poorly rectified after I left initial feedback. My second visit has left me with an outstanding issue that has yet to be resolved, and the dealership's complete breakdown in communication since then is unacceptable. I have given this establishment multiple opportunities to make things right. I filled out three separate service surveys detailing my experience, expecting a standard customer care follow-up. Silence. I then escalated the matter directly by emailing the Service Manager, Greg Chisholm, to his personal dealership email to explain the situation. He has completely ignored my email and has failed to return my phone calls. To complement the lack of leadership from management, the front-line female service staff member I dealt with was incredibly dismissive and condescending when I brought up my concerns. Leaving a client with a malfunctioning vehicle after a service appointment is bad enough, but completely stonewalling them when they look for a resolution is terrible business practice. I highly recommend taking your vehicle elsewhere for maintenance if you expect basic competence, professional communication, and managerial accountability. More

This was our second time purchasing a vehicle at this dealership. The staff are very friendly and helpful; it made our shopping experience very pleasant. I would highly recommend this dealership to any dealership. The staff are very friendly and helpful; it made our shopping experience very pleasant. I would highly recommend this dealership to anyone. We are a Kia family now. More

“Had an excellent experience with the 401 Dixie Kia dealership purchasing my 2026 Kia K4 EX Premium. Mr. Amit Sharma & the team was professional, transparent, and made the whole process smooth and stre dealership purchasing my 2026 Kia K4 EX Premium. Mr. Amit Sharma & the team was professional, transparent, and made the whole process smooth and stress-free. The car itself is outstanding—stylish, packed with modern tech, and offers incredible value for the price. Kia K4 2026 EX Premium truly stands out with its comfort, features, and sleek design. This is our 3rd car from same dealership. Highly recommend both the dealership and this vehicle!” More