401 Dixie Kia

Warm and cheerful service Ryan is a warm and enthusiastic sale associate who had up to the minute knowledge of Kia products and features. I left feeling I had received a fair d Ryan is a warm and enthusiastic sale associate who had up to the minute knowledge of Kia products and features. I left feeling I had received a fair deal for my super-cool new Kia Rondo. More

Customer service that went above and beyond This was my second vehicle from 401 Dixie Kia and Amit. I was extremely pleased with the assistance and friendly service I received, just as I was fo This was my second vehicle from 401 Dixie Kia and Amit. I was extremely pleased with the assistance and friendly service I received, just as I was following the purchase of my first car. Amit ensured I found everything I was looking for in my new vehicle and made the whole process easy and stress free! More

WORST DEALERSHIP EVER Never in my entire life have I been treated the way I was at this dealership. Granted, and I fully comprehend that there was an error on my part but Never in my entire life have I been treated the way I was at this dealership. Granted, and I fully comprehend that there was an error on my part but to be treated the way I was, with no regard for customer experience baffles me. This is my third Kia vehicle i have owned and suffice it to say, this definitely is my LAST. I owned a 2014 Optima and a 2015 Sorento (not from this dealership) I wasn’t satisfied with the Sorento because the fuel economy was high because it is a bigger engine. That brings me to Saturday April 16 when I went in to view the 2016 Kia Sorento. Liked the car, but it was a bit over my budget. Did some calculations and thought i could afford it so i agreed. (Fully realize this is my mistake). Left the dealership after signing the paperwork, could not speak with the Finance manager as he was with another client but was told that they will submit for approval. Half hour after i had left, i called the dealership to put the deal on hold. 2.5 hours later went back to the dealership and told them to cancel the deal. And thus begins the downward spiral. The person i was dealing with was the assistant sales manager Brian, who told me, very politely i might add, that unfortunately the deal cannot be cancelled. I didn’t agree so the next step was to meet with the General Sales Manager. This is where everything went haywire The car was going to get an aftermarket navigation which i was told word for word "what if we throw in the aftermarket navigation, will that be sufficient for a deal". When someone says "I’ll throw this in" as a consumer, my assumption is that it will be free of cost. (I guess i can say that was second mistake). So in i go to see Jordan Pelikan, yes i will name this individual, the most obnoxious, rude, arrogant person i have come across in a longggg time. The conversation was heated from the beginning from my part as I was upset. Seeing this, Jordan, instead of trying to calm me down and to discuss the matter in detail, got upset himself and started talking rudely. When i stated the above argument, this person, he literally LOST it. I believe his exact words and reaction was pointing his index finger in my face and telling me "EXCUSE ME, PLEASE DO NOT INSULT ME, I DONT SELL OVER MARKET PRICE, I TAKE MY CAREER VERY SERIOUSLY". I was completely perplexed. He said i have bought the car and i signed the paper work. I said i will escalate to Kia Canada, and his response, "YOU CAN ESCALATE TO WHOEVER YOU WANT TO, THIS DEAL IS NOT GOING TO BE CANCELLED." I said ok, if i have bought the car, don’t work on it because i will still escalate to Kia Canada, he said "NO, I"M STILL GOING TO WORK ON IT BECAUSE I HAVE TO DELIVER THE CAR". So even though i owned the car, i technically didn’t own the car. I left the dealership, got home, and emailed Kia Canada and also Ted Lancaster, CFO of Kia Canada. Both responded promising discussion with dealership however, the next response to me they can’t do anything about this. Since the deal could not be cancelled i had no choice but to go back, and opted for another car, 2016 Optima, and picked it up last week. When I went into the dealership, sat in the car, and I realized the following 1) The car only had just under a quarter tank of gas. 2) The car had 311 kms on it when the bill of sale said maximum 200 kms I think 3) Windshield had smudges on it, not cleaned properly 4) all 4 rims had these black dirt spots So after all that disastrous encounters, their last good bye to me was in the form of "THANKS FOR COMING IN SUCKER, NOW GET LOST SINCE WE HAVE YOUR MONEY" To the Owners: You may think this so called General Sales Manager is a god sends to you but in reality he is the biggest detractor for your dealership. I would not recommend this dealership to anyone. And I hope others view this review as a detractor for your business as well. If I could give a negative star rating here I would. 0 Stars. The only positives from this ordeal - Assistant Manager Brian, who was there throughout this process and willing to work with me to come up with a solution. In my opinion, he should be the General Sales Manager. not the one who currently occupies that spot. Amit Sharma - him along with Brian are the only ones who actually seem to care More

A very happy customer We just purchased our Sorento EX last week from 401 Dixie Kia. The overall experience was excellent! We were actually thinking of buying a Hyundai San We just purchased our Sorento EX last week from 401 Dixie Kia. The overall experience was excellent! We were actually thinking of buying a Hyundai Santa Fe Sport on that day, but just curious about the KIA Sorento and wanted to have a test drive. Hamid helped us on the test drive. I have to say he had done an excellent job. We decided right away to get a Sorento other than a Santa Fe Sport. Our budget is a little tied, but Nav tied the best and gave us a very good price! Ryan is the one who explained all the features of the Sorento, and helped out with all the paper work. Very patient and professional! Amit is the finance manager who actually prepared the sales agreement. At first, he added the extended warranty even we said no. We had to call him several times to cancel that extended warranty. Then, when we went back to signed the final sales agreement, he made another error to the payment amount which is higher than it supposed to be. We did the calculation by ourselves and pointed out the error. He did fix it though. I would still give the full 5 star to this dealership, as we are so satisfied with this new vehicle and the staff were always very friendly and professional. You just need to double-check the payment amount when you sign the paper! Leo More

Ryan Blanchard Wow! That's all I can truly say. I called Ryan on Thursday, April 14 and by Monday, April 18 I drove my brand, spanking new Kia Sportage from the deal Wow! That's all I can truly say. I called Ryan on Thursday, April 14 and by Monday, April 18 I drove my brand, spanking new Kia Sportage from the dealership. Ryan's service is superb and truly one of a kind. He keeps his promises, goes the extra mile and is a true example of exceptional customer service. Ryan, please stay in the industry...when it's time to trade this baby for something newer we're coming directly to you. Robert - thanks again for making this happen and best of luck on your new venture! Eliza More

Great experience Purchasing my first car was made easy with the help of Ryan. He was friendly, informative and professional. He helped me find a car that suited my ne Purchasing my first car was made easy with the help of Ryan. He was friendly, informative and professional. He helped me find a car that suited my needs and was within my budget. When the Rio was ready to be picked up, Ryan explained all of the features to me and I drove off happy. I would definitely recommend Ryan and 401 Dixie Kia. Thanks Ryan! More

A Warm and Satisfying Experience! My husband was looking for a new company and family car. This is the first time he has looked for a new car rather than a used one and with a fixed bu My husband was looking for a new company and family car. This is the first time he has looked for a new car rather than a used one and with a fixed budget he was not sure he would be able to get a new car. When he first met Ryan at 491 Dixie Kia or Katie and Eric's dealership, Ryan thought that a new car was quite possible. Ryan is a very warm, genuine and professional young man to work with. And this place was hopping and very busy! Ryan would come in early to make sure he looked after his clients. He made sure he put gas in our new car early and before his shift started because he knew how busy he would get. He didn't want to disappoint us when we picked up our new car. And picking up our car was a delight! We enjoyed coffee and chocolate while waiting for Ryan to finish with the clients he was with. He came to tell us he would be a few more minutes. Everyone at the dealership made sure we were looked after. Ryan explained all the paperwork then took another 30 minutes at least to go over the car with us inside and out! And to make sure Arnold's phone was paired with the car. We also enjoyed chitchatting about our vacations, family, etc. It was like visiting a good friend. He is that easy to deal with and work with. We will be looking for Ryan when we buy another Kia in a few years when I trade my Rondo in. Ryan, the staff, the cars and the entire dealership made this a first class, professional, warm and satisfying experience. Thank you Ryan! Arnold should visit soon for service! Nancy P More

Buying Kia forte I have been to Mazda, Honda and Kia, looking at the smaller cars. I found the perfect car being the Kia Forte. Had everything I wanted and Ryan was gr I have been to Mazda, Honda and Kia, looking at the smaller cars. I found the perfect car being the Kia Forte. Had everything I wanted and Ryan was great at answering all of my questions. With this's being my first time buying a car from an actual dealer I was nervous, sale team was great I met with Brian from marketing first then, test drove with Ryan and finished with Robert. All three staff members were more than willing to assist. More

Exceptional customer service! I recently purchased a 2016 Kia Rio from 401 Dixie Kia. From the first phone call I made to the dealership I was impressed with the customer service. I recently purchased a 2016 Kia Rio from 401 Dixie Kia. From the first phone call I made to the dealership I was impressed with the customer service. I spoke with Ryan who inquired as to what features I would be looking for in a vehicle and he took me through available options. We made an appointment for later that same night. When I arrived Ryan had the 2016 Kia Rio with all the features we discussed ready for me to test drive. Once I decided I was going to purchase the vehicle the staff made it a smooth and quick process. Jordan was very helpful working out financing terms to suit my needs. Amit was able to quickly get my financing approved so that I could pick up the vehicle the next day. I picked up my vehicle in a snowstorm and was surrounded by helpful and friendly employees willing to help out their peers unable to make it into the office. The following day I received a phone call from both Jordan and Ryan to ensure I was happy with my purchase and ask if I had any questions. It was truly a great experience and I would highly recommend this dealership to anyone interested in purchasing a vehicle! More

Good and friendly sales staff Recently purchased a new 2016 Kia Sportage EX Luxury from here and the sales staff were amazing. Very friendly and were great with my kids. Recently purchased a new 2016 Kia Sportage EX Luxury from here and the sales staff were amazing. Very friendly and were great with my kids. More