401 Dixie Hyundai

2009 Santa Fe I new it was trouble when the ESC,AWD and brake lights started flashing! It was the Thursday night before Good Friday, Anna Mazzei took my call and I new it was trouble when the ESC,AWD and brake lights started flashing! It was the Thursday night before Good Friday, Anna Mazzei took my call and like always, made an appointment for my vehicle for Saturday am. Noel did the diagnostic and gave me the bad news. The car was not fit to drive. The list is too long and involved for me to describe. Anna arranged for a rental, at no charge to myself. I could see that Anna could feel my pain. Anna and Jody made a few phone calls to Hyundai Canada, pleading my case, that I am a valued Hyundai customer, as this is the third vehicle that I have purchased and maintained at 401 dixie Hyundai. Hyundai Canada agreed to cover a portion of the computer replacement. Anna and Jody (and all of the service advisors) always treat me like family, going over and above, keeping me coming back. More

Great personal Service Jordan Pizzorusso, Kang Wei were a wonderful welcome when shopping for a new vehicle. I visited other dealerships,explaining my concerns , being und Jordan Pizzorusso, Kang Wei were a wonderful welcome when shopping for a new vehicle. I visited other dealerships,explaining my concerns , being under a tight time line, stating i do not want too waste their valuable time ,or my own ,. Some were playing the typical game .buying a new vehicle. There were two dealerships that are much closer to where i live, which offered me their best price. Conveying to the sales personal, i only requested their best price, due to the tight time constraint Yet they lacked understanding their potential customer needs ,requirements. Additionally, researching on the internet, some of these other locations, the after sales and service are just not the same as Dixie Hyundai. Under a tight time frame ,and with in 15 minutes Jordan along with Sales consultant Kang Wei understood all the requirements I was looking for in buying my new Santa Fe. With in ten minutes after leaving the dealership, I received a phone call stating they would meet my needs and agreed price. The customer service was excellent from both of these individuals ,as other staff I met during our visit . I was not just looking for a new car, but a place to have my car serviced properly, fairly with ou the horror stories you here . I definitely would recommend and purchase a another new car from Dixie Hyundai Patrick D. More

Service Reception I was in today to get my vehicle serviced and was greeted by one of the most friendliest, bubbly, courteous, professional and happiest of individuals. I was in today to get my vehicle serviced and was greeted by one of the most friendliest, bubbly, courteous, professional and happiest of individuals. Cheyenne Parsons the Service Receptionist is a fabulous and most upbeat individual. Cheyenne, you are in the right position. You make me return to the dealership. It is impossible to leave without a smile. Awesome job Cheyenne! Keep on Smiling! Thank you for making my day brighter! DG More

New Car - Excellent Experience Jordan was great! Super friendly, very easy to deal with. Wasn't pushy at all (which turned me off some other dealerships) when I was still shopping f Jordan was great! Super friendly, very easy to deal with. Wasn't pushy at all (which turned me off some other dealerships) when I was still shopping for the car, but come time to talk numbers was very helpful and informative. He was always easy to contact and happily answered my (first-time buyer abundance of) questions. Would absolutely recommend to anyone looking to buy a car. More

New Car - New Experience I told my contact Jordan, this would probably be the easiest sale he would ever do. I had done my research, knew what I wanted job done. I still h I told my contact Jordan, this would probably be the easiest sale he would ever do. I had done my research, knew what I wanted job done. I still had questions and Jordan ensured that each one was answered fully. An ever changing pick up date was accommodated and the lease process was great. On the day of pick up, Jordan should not have been at the dealership, but he was, and he did the handover, apparently not something he usually does, but he was my contact and he did a great job going over the vehicle controls. Then....... Before I left the dealership, it was noticed the engine coolant was leaking, not impressed by that BUT, who could have foreseen that happening? It should have been maybe! It happened, what surprised me is the swift manner in which the issue was resolved. Like a well oiled cog, my car was in the workshop, it was investigated and the faulty part replaced within an hour. proving things do not always go as planned, but its how it is dealt with that matters and the dealership came through with speed to get the issue resolved. All were apologetic, Jordan had to run an errand, but maintained contact with me throughout by text and returned to the dealership to ensure it was resolved More

Best service manager Jody is the only reason I will stay at Dixie 401 Hyundai. A class act all the way and the best most fair service person I've ever had the pleasure to Jody is the only reason I will stay at Dixie 401 Hyundai. A class act all the way and the best most fair service person I've ever had the pleasure to deal with. Don't ever let him go! More

Amazing experience So I was a car contest winner and this was the dealership I picked up my car from. The service was amazing, they were all so nice and welcoming regard So I was a car contest winner and this was the dealership I picked up my car from. The service was amazing, they were all so nice and welcoming regardless of the fact I was just picking up a free car. They went far and beyond my expectation, Drew was so nice and accommodating to the point he went out of his way to take care of some financial responsibilities which made me so grateful. Brian was so informative and he gave me all the knowledge I needed to know about my car which made me feel well prepared to use my car;Anna was so welcoming , all in all a wonderful experience. I highly recommend you purchase your car from this dealership, I did my research on where to go pick up my car and they did not disappoint me at all. An amazing experience. More

Returning Customer I recently had my drive and fan belts replaced at this location. Anna Mazzei was very helpful, very informative, and very professional. She brings a l I recently had my drive and fan belts replaced at this location. Anna Mazzei was very helpful, very informative, and very professional. She brings a level of customer service that people are always looking for,going above and beyond. Trying to give you the best deals with the best quality. Without a doubt I will be coming back for more service to my vehicle, and look forward to work with Anna again. More

First Time Visit It was a pleasure going somewhere that felt like people cared about my issues. Cheyenne and Anna made my first visit enjoyable for the whole family. It was a pleasure going somewhere that felt like people cared about my issues. Cheyenne and Anna made my first visit enjoyable for the whole family. More