Toyota Northwest Edmonton

Exceptional customer service experience Hanan never fails to deliver exceptional customer service. She accommodated a convenient appointment time and arranged transportation for me during th Hanan never fails to deliver exceptional customer service. She accommodated a convenient appointment time and arranged transportation for me during the time that my vehicle was in for repairs. Without Hanan being at this location I would not drive the distance to this dealership as it is outside of my geographical area. I always enjoy coming to this location because of the care and service Hanan offers. Thank you Toyota for showing appreciation to your customers! More

THROWING THE BABY OUT WITH THE BATHWATER. I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to go on a vacation trip.I was told later the noise was from fluid leaking onto the belt and pulleys.When i asked how much to fix it she listed off the water pump,timing cover,front crankcase seal,all told including labour would be $3300!! I couldn't afford it and still have a vacation. Then she puts the mechanic on the phone to convince me the repairs are necessary, after i talk with him for a bit i decided to stick with what i wanted done in the first place minus the belt change b/c he told me it's still working?? and should hold up for the vacation. A few days later i decided to err on caution and get it changed anyway.This time i booked at a different Toyota dealership.The service rep there told me it was a good thing i came in as the belt is covered in fluid and wouldn't have held up. They pinpointed the cause of the leak onto the belt total cost of $840 all in,good to go.A difference of $2500!! I was a repeat customer,i won't be back after this fiasco. I'd rather drive across town knowing i'll get ab honest assessment from the service dept,fresh hot coffee while I wait and a comp.carwash that works. More

Excellent service I had been taking my car to my old dealership for service. Because of Jordana I will be bringing my car back to the northwest location. She listened I had been taking my car to my old dealership for service. Because of Jordana I will be bringing my car back to the northwest location. She listened to my concerns and was focussed on customer satisfaction. She provided me with her cell phone number and provided me with updates on my car repair throughout the day. I am completely satisfied with the service. She is an excellent person to have in this position. Thank you Jordana. Diana Bolan. More

Purchase of new Rav 4 Thank you Bashar for introducing me to the new 2019 RAV4. I appreciated your patience while explaining all the features of the vehicle and would recom Thank you Bashar for introducing me to the new 2019 RAV4. I appreciated your patience while explaining all the features of the vehicle and would recommend you to someone looking to trade in and purchase a new vehicle. Barb More

AAA service !!! When the Camry"s check engine light was on and vehicle was running hesitantly ;I called and Hanan was able to accommodate me for same day appointment When the Camry"s check engine light was on and vehicle was running hesitantly ;I called and Hanan was able to accommodate me for same day appointment .Excellent customer service by putting customer in the first place. More

no genuine concern I have been here many times even when it was a kingway toyota (if they are the same company) I actually bought my car there and referred my friend. Ni I have been here many times even when it was a kingway toyota (if they are the same company) I actually bought my car there and referred my friend. Nice Sales people only while buying. Service people, I have had one great experience last year that made me comeback again. Sadly, in the past two visits terrible. Visit 1: Seems like they don’t have enough staff. The service specialist was stressed out on what she does especially when she got 4 in line customers. Visit 2: Came to ask for help but they are seem to be uncaring and cold. Made me feel that that they are just up service fee. And pushed away to other dealership. Thanks to Sherwood Park toyota extra kms to reach out is way better More

Darryl Bourgeois is the man to go see Darryl Bourgeois is more then a finance manager. he takes the time to go through everything in depth with you. i bought my first car thu Darryl and Darryl Bourgeois is more then a finance manager. he takes the time to go through everything in depth with you. i bought my first car thu Darryl and my over all experience was a 10 out of 10 hes not pushy. he takes the time to make sure your confident in what you are buying More

Your Needs on Priority Hats of to Mr Dominic Regard able & Friendly Attribute, perfect follow up and communication BUT not Pressure able Sale, he put his beat Sales Person S Hats of to Mr Dominic Regard able & Friendly Attribute, perfect follow up and communication BUT not Pressure able Sale, he put his beat Sales Person Simon Serna for Deal and with his Smartness he achieve our Business. We didn't face any Problem and not even asked for Unnecessary Documents the Finance was dealt to our requirement and satisfaction with Transparency. More

Wrong parts provided, terrible service/calls not returned I picked up a hub assy for a 2011 Rav4. Once the mechanic tried to install, realized wrong part was provided. Later learned, was one digit off in the I picked up a hub assy for a 2011 Rav4. Once the mechanic tried to install, realized wrong part was provided. Later learned, was one digit off in the part number. Reception answered the phone on Saturday to tell me that parts dept was closed until Tuesday. People on site, answering phones etc, no one willing or able to fix their error. Asked to speak to a manager, he still has not returned my phone calls. I understand that accidents happen, the parts dept made a minor error. My biggest complaint is the terrible customer service, the refusal to accommodate a customer who paid several hundred dollars for the wrong item, and the refusal to return phone calls. Sherwood Park Toyota service was fantastic, however. Correct part, courteous customer service. More

Exceptional Customer Service!! As always, Hanan delivers exceptional customer service that is unmatched. Her personal involvement to ensure customer satisfaction from start to finis As always, Hanan delivers exceptional customer service that is unmatched. Her personal involvement to ensure customer satisfaction from start to finish is a gift. I come out of my way to your location simply because she has been such a remarkable representative to deal with. Thank you Toyota! More