Ottawa St-Laurent Jeep & RAM

I don’t have twenty five words. The person on the phone was clear, cordial, and all business which I appreciated. So long for now was clear, cordial, and all business which I appreciated. So long for now More

Quick to accommodate and fast and friendly service. Will definitely use their services again!! New to province and first time using a dealership in Ontario, very pleasant experience. definitely use their services again!! New to province and first time using a dealership in Ontario, very pleasant experience. More

I have always received friendly service from this dealership. They are excellent at what they do! Appointments easy to book and time spent at the dealership was reasonable. Their transportation ser dealership. They are excellent at what they do! Appointments easy to book and time spent at the dealership was reasonable. Their transportation service is also great. Thank you to the service team. More

When I visited the dealership, I had a specific vehicule I wanted and Charles found a way to do the sale and built a Ram TRX 2021 and a month and a half, I am a happy customer! Thanks Charles! I wanted and Charles found a way to do the sale and built a Ram TRX 2021 and a month and a half, I am a happy customer! Thanks Charles! More

Excellence service from Aidan, he helped me to purchase my dream Jeep Grand Cherokee. Aidan has honest, courteous and professional. I highly recommend dealing with this dealership. my dream Jeep Grand Cherokee. Aidan has honest, courteous and professional. I highly recommend dealing with this dealership. More

The worst dealer ever I would never recommend anyone to buy car from there, I bought a van from there and the rear tires were all most done, they barely pass safety and one of the tires was worst then oth buy car from there, I bought a van from there and the rear tires were all most done, they barely pass safety and one of the tires was worst then other so I asked them to replace the tires, the sales manager told me they won’t, and if I don’t want the van I would loose my $500 deposit. So I decided to buy my own tires and then when I went to pick up the van they got new plates and was trading in my van I asked them why they got new plates for they made mistake and I had to pay for that and the van was not cleaned good also I had to go back for them fix other things that was fixed before Pick Up day. total nightmare never going back there ever More

The overall buying process was relatively easy but once it came down to the delivery they were dirty and delivered the brand new ram with just over 1/2 a tank of gas, I emailed Jenna within 1 hour of deliv it came down to the delivery they were dirty and delivered the brand new ram with just over 1/2 a tank of gas, I emailed Jenna within 1 hour of delivery and well it’s been 5 days and other then a few fluff emails she’s offered nothing, she should have asked us to return the next day to fill the tank as it should have been done instead of saying “oh I thought I checked it on pre inspection”, as I told her “obviously not or I wouldn't be emailing”....and that was it, really sad customer service, they just want your sale and that’s obvious , it will be our last purchase ever with them and I will advise friends and family to definitely go elsewhere! Very petty over maybe $40! Looks really pathetic on you! More

Salling department For the selling department and manager: I found the sell department unreliable, irresponsible and disrespectful. In the last weeks, we made two appo For the selling department and manager: I found the sell department unreliable, irresponsible and disrespectful. In the last weeks, we made two appointments. In the both meetings, I have had surprised how they are doing business in such a dishonest way. They were changing what they told or sent in the massages. They were playing deceitful games to take me to deal. They were giving wrong information, but on the deal time, they were playing games to change even I was showing them their own written massages. They were not caring about customer time and honesty and responsibility. Please be careful when you are making an appointment or deal. Such a way of doing business is harmful to our society. But, the service department is completely different. I want to thank the service department for their excellent services and following every concern and question. I found the service department responsible and dedicated to their job. More

2019 Dodge Grand Caravan Thank you to everyone at Ottawa Dodge. I walked in looking for a 2014 Dodge Caravan an hour until closing time. Connor Lavoie was able to show me what Thank you to everyone at Ottawa Dodge. I walked in looking for a 2014 Dodge Caravan an hour until closing time. Connor Lavoie was able to show me what a new van would cost and the benefits over a used vehicle. I got to test drive the old and new vans. I ultimately went with the new van. Connor was extremely helpful and even answered my son’s a million questions. Mindy was very helpful going over all of the costs and answered all of my questions. I am happy with my decision to purchase my new van with Ottawa Dodge. Thanks. More

Excellent Customer Service I had to take my Fiat in for a Recall and Jason (in Service) was extremely helpful in explaining about the recall and also helping with some another i I had to take my Fiat in for a Recall and Jason (in Service) was extremely helpful in explaining about the recall and also helping with some another issue I was concerned about... tire rotation. At the end of the service call, Jason even did a quick car wash before I left! Excellent service...thanks! More