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Volvo of Unionville

Markham, ON

4.8
382 Reviews
Call Dealership (905) 948-8080
View Awards

4340 Highway #7 East

Markham, ON

L3R 1L9

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382 Reviews of Volvo of Unionville

October 04, 2022

First time leasing a car, Pat was very patient and knowledgeable. Ended up leasing a 2023 XC60, will definitely come back again! More

by Harris Wang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Lau
Report | Print
Oct 08, 2022 -

Volvo of Unionville responded

Thank you Harris for your kind words of your experience with Pat at Volvo of Unionville! We are happy to hear that you enjoyed your experience with us. It is our goal to always put our best foot forward and provide you with to most up to date information about our vehicles. Thank you for choosing Volvo of Unionville and we hope you enjoy your new 2023 XC60!

Helpful
October 01, 2022

Very good experience with Volvo (Unionville) . Bosco was able to answer whatever question/concern we had at any time of the day during the purchase process. Highly appreciate their customer centri More

by Nikhil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang
Report | Print
Oct 04, 2022 -

Volvo of Unionville responded

Thank you for your praise towards Bosco at Volvo of Unionville. We always put our customer's needs and wants first to provide transparent information and excellent service. That's is also one of the reason we, the only Canadian Volvo dealership, have the privilege to receive the recognition from J.D. Power to be their one of the six (as of October 1st, 2022) Dealer of Excellence among all new car dealerships in Canada. This is a combination of the efforts from all of our staff plus, the most important part, support and feedbacks from all of our customers, Thank you so much again for your review and we hope you enjoy your XC40! To learn more about J.D. Power Dealer of Excellence, please visit: https://www.jdpower.com/doe

Helpful
September 26, 2022

First time Volvo owners, we had a great experience with Volvo Unionville and would highly recommend this dealership. Their sales team and service team, Bosco, David and Rachel are all top notch and made fo More

by Bob Mah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang, Rachel Lao
Report | Print
Oct 01, 2022 -

Volvo of Unionville responded

Thank you Bob taking the time to write this kind review of your experience at Volvo of Unionville! One of our core values is to always go above and beyond with great customer service to find your suitable Volvo. Our team is always ready to help whether it is online or in-person. It was a pleasure to work with you and we hope you enjoy your new Volvo! Welcome to the Volvo family, and thank you again for your review.

Helpful
September 16, 2022

VOLVO Unionville! Try it to be proud of! Very professional people, all made in time, no rush, no pressure. Best! More

by sorlov
Recommend Dealer
Yes
Employees Worked With
Andrew Tran, David Wang, Rachel Lao
Report | Print
Sep 16, 2022 -

sorlov responded

VOLVO Unionville! Try it to be proud of! Very professional people, all made in time, no rush, no pressure. Best!

Sep 17, 2022 -

Volvo of Unionville responded

Thank you Sorlov for your kind review of your experience with Volvo of Unionville. We pride ourselves in providing transparent and informative information to help you find the best Volvo that fits your lifestyle. It was a pleasure to help you get into your new Volvo, and we are happy to hear that you were satisfied with our customer service. Thank you again for your acknowledgements and we hope you enjoy your new Volvo!

Helpful
September 12, 2022

I had a great experience at Volvo . Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealer More

by Adrianluo29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Shen
Report | Print
Sep 17, 2022 -

Volvo of Unionville responded

Thank you Adrian for your positive review about your experience here at Volvo of Unionville. It was our pleasure to be able to provide you with an exceptional experience. Our goal is to be transparent and prompt in answering any questions you may have to provide you with the most relevant information for you to find the best vehicle for your needs and wants. Thank you again for your kind words, and we hope you enjoy your new Volvo!

Helpful
September 11, 2022

We are returning customers to Volvo of Unionville. The sales team and service team are great as usual. Bosco & Pat are always helpful and knowledgable. More

by Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Lau, Bosco Ku
Report | Print
Sep 17, 2022 -

Volvo of Unionville responded

Thank you Gordon for your continuous support for Volvo of Unionville! We are delighted to here that our exceptional service and knowledge in our vehicles were able to help you find your next Volvo. Thank you again for choosing Volvo of Unionville and we hope you enjoy your new Volvo as much, if not more, than your previous Volvo!

Sep 17, 2022 -

Volvo of Unionville responded

Thank you Gordon for your continuous support for Volvo of Unionville! We are delighted to here that our exceptional service and knowledge in our vehicles were able to help you find your next Volvo. Thank you again for choosing Volvo of Unionville and we hope you enjoy your new Volvo as much, if not more, than your previous Volvo!

Helpful
September 06, 2022

The unionville volvo dealship is very clean and spacious, I had the pleasure working with Andrew to arrange for the delivery of my fleet vehicle. He is friendly, knowledgeable and made the whole experience v More

by rufina.ho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
Report | Print
Sep 10, 2022 -

Volvo of Unionville responded

Thank you Rufina for your kind word regarding your experience with Andrew at Volvo of Unionville! It was our pleasure to deliver your vehicle to you. It is our goal to create a comfortable and seamless process throughout different stages of vehicle shopping and delivery. During delivery, we strive to help you learn more about your new car. Thank you again for your support!

Helpful
August 25, 2022

My friend introduce Bosco to me when he knows I am looking for a SUV. He is really helpful to explain the feature of the XC60 and it is a very suitable SUV for our family. He is friendly and always wi More

by winnerstang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, Rachel Lao
Report | Print
Aug 27, 2022 -

Volvo of Unionville responded

Thank you for your praise towards Bosco at Volvo of Unionville. It was a pleasure to help you and your family find a suitable SUV for your daily use! Here at Volvo of Unionville, we always put our best foot forward to provide transparent information and excellent service. Thank you again for your review and we hope you enjoy your new XC60!

Helpful
August 12, 2022

Poor knowledge of vehicle, poor service post delivery, poor support from dealer and manufacturer with respect to quality issues More

by jcolange@istar.ca
Recommend Dealer
No
Employees Worked With
Pat Lau
Report | Print
Aug 23, 2022 -

Volvo of Unionville responded

Thank you for your review. After having communicated with our sales and service departments, and understanding both our sales manager as well as our service manager had been assisting you and answering your questions about the safety assistance system on your vehicle, hopefully the information that was given can answer your questions about the accident on your vehicle. Besides, for any accident and/or collision happened, even a single vehicle accident in a parking lot, the involved party should report to collision reporting center within 24 hours and/or to consult with their insurance agent. If there is anyone injured or the damage appears to be greater than $2,000, police should be immediately notified. More information can be found here: https://www.fsco.gov.on.ca/en/auto/brochures/pages/brochure_accidents.aspx As a dealership, we will for sure provide full and speedy service on repairing your vehicle back to manufacturer's specification. Thank you once again for communicating with us and we feel sorry for the accident you had experienced.

Aug 23, 2022 -

jcolange@istar.ca responded

The response is without merit. The incident occurred because the vehicle's Park Assist safety system failed. The dealer and the manufacturer refuse to honour their warranty to repair the vechicle.

Aug 24, 2022 -

Volvo of Unionville responded

Thank you again for your respond. Kindly understand the Park Assist system is an assistance for the vehicle operator and it would not take over the control of the vehicle. You can find the limitations of the Park Assist system in the user manual that is available on the vehicle's center touch screen display as well as on-line (Please click below useful links for useful information). https://www.volvocars.com/en-ca/support/manuals/xc60/2021w22/driver-support/parking-assist https://www.volvocars.com/en-ca/support/manuals/xc60/2021w22/driver-support/parking-assist/park-assist-limitations The new vehicle warranty covers repairs which are required as a result of defects in material or workmanship, and are brought to the attention of an authorized Volvo retailer by an owner, and will be performed by an authorized Volvo retailer only at no charge during the warranty period. Repairs required because of damage, misuse, abuse, collision, normal wear and tear, incomplete or improper maintenance are not covered by the warranties. Unfortunately, in your particular single vehicle collision incident that happened in the parking lot, which would be on the warranty exclusion clause. More information can be found in the provided "2022 U.S.A./CANADA WARRANTY AND MAINTENANCE RECORDS INFORMATION" booklet that is in the Volvo new vehicle binder (in black colour) which should be located in the glove box or being given to you separately during new vehicle delivery. You can also find it online via the following link. https://volvornt.harte-hanks.com/manuals/2022/2022%20Models%20(non-BEV)/Volvo_Wty_Manual_2022_Updated.pdf Hope this information is helpful to you. Most certainly we will honour all legitimate warranty work and we are most definitely willing to assist you to perform the repair on your Volvo. Below is a link to assist you to book an appointment with us to perform further assessment on your vehicle. Thank you once again. https://rb.gy/ybffvs

Aug 24, 2022 -

jcolange@istar.ca responded

Please identify the "parking lot" exclusion in the warranty book.

Aug 24, 2022 -

jcolange@istar.ca responded

Section 9(3) of the Consumer Protection Act voids any exclusion, if there is one.

Helpful 1
August 09, 2022

Very nice team work from bosco David and Rachel, efficient and professional! 5 star in deed! More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang, Rachel Lao
Report | Print
Aug 13, 2022 -

Volvo of Unionville responded

Thank you Jeff for your positive review of your experience with the Volvo of Unionville team. One of the priorities at Volvo of Unionville is to provide excellent customer service and efficient experiences. We are happy to hear that you are satisfied with our service. Thank you again for your review!

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