Zeke Williams

I wish there were an option for zero stars. I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience ima I will never do business here again and I certainly wouldn’t recommend it to anyone. This “business” is terrible. I have had the worst experience imaginable with purchasing a new vehicle from them. I have purchased many in my lifetime and this certainly takes the cake of the most difficult and terrible experiences ever. For starters, I purchased new in January… I’ve only had my 2024 Jeep Grand Cherokee 4xe for a total of about 2-2.5 months because of the issues presented. Not 2 days after purchasing, the check engine light came on. I took it in for servicing, they had it for over 2 weeks before deciding to find a twin in South Florida and doing a substitution of collateral. The new vehicle they put me in had already started with problems when they went to pick it up. It needed an entire hybrid battery replacement. About a month had passed and more issues were slowly presenting. Before I get into that, let me point out that the dealership completely failed to properly swap the paperwork from the first dud to the second. They sent me a SECOND license plate (different tag number) for the same vehicle through the mail and made the DMV think I had 2 vehicles. They put an order of suspension on my driver’s license and I had to spend an entire day at the DMV to get that fixed. I legitimately asked if everything was okay regarding the swap the day I completed it. I had stopped insurance on the vehicle I no longer had and swapped it over to the new one they put me in. They assured me everything was fine. Well, it wasn’t— I got that second license plate in the mail and had an order of suspension placed on me several weeks later. I reached out to Carlos about this entire headache and he has never gotten back to me about reimbursing the charges it took to pay out of pocket for the DMV to fix this. I don’t care how much or how little it took, I am not responsible for this complete failure. I still don’t have a copy of proof that I no longer have the original vehicle they put me in either (I wouldn’t need one if they hadn’t duplicated vehicle reporting to the DMV). This dealership does not care about their customers. I financed this vehicle for $80k and they just don’t care about anything but themselves. I wish I would have purchased elsewhere because this place was careless with my livelihood. Buying a new vehicle and having an order of suspension is NOT ideal because of the lack of communication, diligence and customer care. Back to the issues in the replacement Jeep. The screen started to black out randomly and would delete CarPlay on its own. The adaptive headlights also started to randomly point straight down… The steering rack and wheel hub/bearings were broken… They had my vehicle for over a month because they didn’t have any parts to fix it available. I just got it back. The service advisor Jeannie was terrible. She kept letting the rental vehicle lapse. She never called to update me once. NOT ONCE IN A WHOLE MONTH. I had to call and get the updates. I picked up the vehicle from service on a Sunday, the day I told her I could do it. She never finished the invoice. Another advisor took my email and rental agreement number and said he would have her close it out. Well, I get a phone call from her the day after picking it up stating that I STILL needed to pick up my vehicle and the rental they had for me was still open (by the sounds of it). I would never have purchased from this terribly managed business if I knew this would be an ongoing problem with not one, but TWO brand new vehicles. It’s an ongoing issue that has seriously been a nightmare since basically the day I signed. Be warned… if you’re lucky enough to not have had any issues with them, then that’s great and I envy your experience. Otherwise, I wouldn’t even give them the time of day if you’re thinking of of buying from them. This has seriously been a nightmare and they should do more to remedy this experience. More

by CollinHuff Verified Customer Verified Customer

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Took 6 hours for a cash deal. Was asked to go home and get a personal check because I was told that the dealer needed two ways of paying. After coming back waited another 3 hours Was asked to go home and get a personal check because I was told that the dealer needed two ways of paying. After coming back waited another 3 hours for financing when it was a cash deal. I’ve bought 4 cars from them and will never come back to purchase another vehicle More

by Kleckner.john Verified Customer Verified Customer

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Scott was amazing and had a lot of patience with me and my purchase. would recommend to all my purchase. would recommend to all More

by daijha.korinne Verified Customer Verified Customer

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Terrible customer service worst dealership experience . No communication whatsoever dont care for the customers. L No communication whatsoever dont care for the customers. L More

by yoshuanegron Verified Customer Verified Customer

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This is the second time that we have purchased a car there and we consistently get our car serviced there as well. It’s always a great experience and we always feel welcomed and despite the process b there and we consistently get our car serviced there as well. It’s always a great experience and we always feel welcomed and despite the process buying a car is a bit overwhelming they do great and guiding you through it seamlessly. Dominic was great! He was able to answer all our questions and was open and honest. More

by almeidajill18 Verified Customer Verified Customer

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Very convenient location for me. Friendly staff but I wish they had more models of my car to choose from. Friendly staff but I wish they had more models of my car to choose from. More

by lairdbyronne Verified Customer Verified Customer

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Purchases and Service verry good all involved very professional. Sales Adil and Berrington so very helpful in every way. professional. Sales Adil and Berrington so very helpful in every way. More

by scott@mtisound.com Verified Customer Verified Customer

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Purchased a Last Call 2023 Challenger R/T Scat Pack. Largest and well thought out selection of Challengers and in depth knowledge of the Challenger line. Malcom knows the Challenger very well. The wh Largest and well thought out selection of Challengers and in depth knowledge of the Challenger line. Malcom knows the Challenger very well. The whole sales department staff worked as a team to ensure every detail of the deal was completed professionally and with their full attention. This dealership is second to none. While purchasing the Challenger we had our 2017 RAM 1500 Laramie serviced with a 30K maintenance and inspection package. Joshua our Service Advisor pieced together a discount package that made getting all MOPAR recommended service items completed an easy decision. They washed our truck as we were wrapping up the paper work. Great timing and communication. More

by TC Verified Customer Verified Customer

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Working with John from this dealership was a pleasure and we came to a good agreement on my brand new RAM Rebel 1500. I would be happy to visit this dealership again in the future for any other purchases. we came to a good agreement on my brand new RAM Rebel 1500. I would be happy to visit this dealership again in the future for any other purchases. More

by jdaniel1225 Verified Customer Verified Customer

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Everyone at the dealership was very professional and friendly they did not try to force you into a vehicle you did not want and they spoke to me with respect unlike other dealerships I previously looked friendly they did not try to force you into a vehicle you did not want and they spoke to me with respect unlike other dealerships I previously looked for a car at. More

by deandrebotti Verified Customer Verified Customer

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