50 Reviews
Write a Review50 Reviews of Xavier Stickney
May 14, 2024
So I had the luxury of buying a new Bronco Sport recently and have not had the car for more than 14,000 miles before a slew of issues arise and I was met with complete disrespect by Kenneth Uss, and Xavier S and have not had the car for more than 14,000 miles before a slew of issues arise and I was met with complete disrespect by Kenneth Uss, and Xavier Stickney multiple times. To start not even 6,000 miles in there is issues with the radio touch screen and input working at all, i bring it in to have it serviced and am told they cannot continue the repair as I put an amazon bronco sport accessory that is a basic compartment organizer that sits behind the radio screen ontop of a panel they need to remove to get to the radio computer and replace it. After them telling me they were unable to remove it and its an obstruction, I came down personally and removed it in under 5 mins with spray bottle of water as it was only attached by small line of double-sided safe tape that as i mentioned was not obstructing and easily removed. After doing so and that repair was done, the panel in which they removed to get to radio cpu was not properly fitted back on when repaired and damaged by their technician. After i return and explain personally to Xavier Stickney what the issue is and how it is damaged and visibly not flush as they broke a clip when placing it back on, Xavier Stickney allows me to show him and explain him this issue, to agree with me that it is damaged. He proceeds to go have a conversation with his service manager Kenneth Uss and returns to me mentioning that kennth would like to have a word with me. I am brought to Kenneth by Xavier Stickney in which what felt like a set up to be told something different, to have Kenneth Uss have the audacity to try to tell me that the visibly damaged panel is not damaged and that " I should not worry about it and that it does not matter" proceeding to tell me " Their technician did not damage it and there is nothing he can do." This is when I lost my temper and went on to explain to Kenneth Uss angrily as Xavier Stickney watched that their technician is the only one who had his hands on the panel and that I did not damage it, as well that although Kenneth who is not paying for the vehicle brand new cannot tell me it would not make a difference to me who is paying for the vehicle if he ordered a new panel and further prolonged the repair. I was walked over with them expecting me to just be told something and believe it at face value, when they are clearly absurd. Not entirely sure how it is possible they found a job in customer Service as their treatment has been nothing but disrespectful. This alone was the first incident as later The Bronco received alerts driving at around 10,000 miles where driving of the vehicle was restricted and limited as it was having a fuel injector/drivetrain issue. I bring this instantly to the attention of Kenneth Uss and schedule another service where inconvenienced for another two weeks while they repair issues at their cost. Unfortunately it was not even my last visit as i am starting to hear ticking from the back of the car shortly after their drivetrain/fuel injector issue was repaired. Being that they just repaired it not a week or two prior i made sure to bring it to the attention of Kenneth again to be told directly by him that he would fix something if there was an issue to fix making it out as if i was naive or just making things up. After telling him sternly I was prepared for his response and made sure to take videoandaudio proof of the ticking and issue, he tells me that he will keep it longer for further inspection. Not even a day later, I am proven right with my inquiries of the noise and concern, told by Matthew Desilva that they replaced a couple more parts and found issues after further inspection and that i was correct. I am only writing this as it turned an experience of buying a new car and what was hoped to be one with less issues than the last into nothing but a complete laughingstock of customer service and a nightmare. Not even 15,000miles still has issues, I plan to return it asap More
Other Employees Tagged: Kenneth Uss
November 08, 2023
Newins Ford was excellent! !! I found Kyle to be professional, friendly and extremely well informed. My over all experience was one of total satisfaction. !! I found Kyle to be professional, friendly and extremely well informed. My over all experience was one of total satisfaction. More
Other Employees Tagged: Kyle Liberty
October 27, 2023
Not sure who the xaviour is. The individual I worked with was Victor Arapacio. He is the one I give the 5 stars to The individual I worked with was Victor Arapacio. He is the one I give the 5 stars to More
Other Employees Tagged: Victor Aparicio
October 21, 2023
Xavier and the staff at Newins Ford are complete professionals. We were treated exceptionally by everyone we came in contact with. Xavier was very knowledgeable ,helpful, and patient. There was no professionals. We were treated exceptionally by everyone we came in contact with. Xavier was very knowledgeable ,helpful, and patient. There was no pressure at all. Joe and the rest of the service and finance teams were extremely helpful to us in making our decisions. When our truck came in Bill and his team ensured it was exactly what we specified and more beautiful than even we expected. We had a great experience at Newins and will continue to bring them our business. I would absolutely recommend Newins Ford for your next vehicle purchase ! More
Other Employees Tagged: Joe Rivarola , Bill Ferris ,
October 19, 2023
I was treated very well. I felt very comfortable with Kyle even though we could not make the deal I felt very comfortable with Kyle even though we could not make the deal More
Other Employees Tagged: Kyle Liberty
October 18, 2023
Dan was very courteous, personable and has a funny personality which made buying a vehicle fun. We had a hiccup but that happens. Joe in finance very nice and welcoming. Xavier was very polite and ret personality which made buying a vehicle fun. We had a hiccup but that happens. Joe in finance very nice and welcoming. Xavier was very polite and returned my call quickly to explain what was going on with our new used purchase. All in all we had a very nice experience, all the staff were very nice . We will definitely recommend Newins Ford if Bayshore to our friends. Thanks guys More
Other Employees Tagged: Matthew Stickney, Dan Salvatore, Bryan Blanco
October 05, 2023
Actually, my sales person was Vincent. He was knowledgeable, patient and a very pleasant person to deal with. I must say this was one of the most easiest auto buying experience I’ve had i He was knowledgeable, patient and a very pleasant person to deal with. I must say this was one of the most easiest auto buying experience I’ve had in a long time. I will definitely continue to use this dealership and I will refer all my friends and family to Newins Ford. More
Other Employees Tagged: Victor Aparicio
September 22, 2023
My experience dealing with Phil and Bryan at the Newins Ford was a pleasure. Would recommend this dealership to anyone. Ford was a pleasure. Would recommend this dealership to anyone. More
Other Employees Tagged: Thomas Siraco, Matthew Stickney, Joanie Depalma, Phil Calabretta, Bryan Blanco
September 15, 2023
Had another painless experience obtaining my vehicle. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. More
Other Employees Tagged: Rodney Vera, Kenneth Uss