Industry Experience
2 yrs, 8 mos
13 Reviews
Write a Review13 Reviews of Kenneth Uss
May 14, 2024
So I had the luxury of buying a new Bronco Sport recently and have not had the car for more than 14,000 miles before a slew of issues arise and I was met with complete disrespect by Kenneth Uss, and Xavier S and have not had the car for more than 14,000 miles before a slew of issues arise and I was met with complete disrespect by Kenneth Uss, and Xavier Stickney multiple times. To start not even 6,000 miles in there is issues with the radio touch screen and input working at all, i bring it in to have it serviced and am told they cannot continue the repair as I put an amazon bronco sport accessory that is a basic compartment organizer that sits behind the radio screen ontop of a panel they need to remove to get to the radio computer and replace it. After them telling me they were unable to remove it and its an obstruction, I came down personally and removed it in under 5 mins with spray bottle of water as it was only attached by small line of double-sided safe tape that as i mentioned was not obstructing and easily removed. After doing so and that repair was done, the panel in which they removed to get to radio cpu was not properly fitted back on when repaired and damaged by their technician. After i return and explain personally to Xavier Stickney what the issue is and how it is damaged and visibly not flush as they broke a clip when placing it back on, Xavier Stickney allows me to show him and explain him this issue, to agree with me that it is damaged. He proceeds to go have a conversation with his service manager Kenneth Uss and returns to me mentioning that kennth would like to have a word with me. I am brought to Kenneth by Xavier Stickney in which what felt like a set up to be told something different, to have Kenneth Uss have the audacity to try to tell me that the visibly damaged panel is not damaged and that " I should not worry about it and that it does not matter" proceeding to tell me " Their technician did not damage it and there is nothing he can do." This is when I lost my temper and went on to explain to Kenneth Uss angrily as Xavier Stickney watched that their technician is the only one who had his hands on the panel and that I did not damage it, as well that although Kenneth who is not paying for the vehicle brand new cannot tell me it would not make a difference to me who is paying for the vehicle if he ordered a new panel and further prolonged the repair. I was walked over with them expecting me to just be told something and believe it at face value, when they are clearly absurd. Not entirely sure how it is possible they found a job in customer Service as their treatment has been nothing but disrespectful. This alone was the first incident as later The Bronco received alerts driving at around 10,000 miles where driving of the vehicle was restricted and limited as it was having a fuel injector/drivetrain issue. I bring this instantly to the attention of Kenneth Uss and schedule another service where inconvenienced for another two weeks while they repair issues at their cost. Unfortunately it was not even my last visit as i am starting to hear ticking from the back of the car shortly after their drivetrain/fuel injector issue was repaired. Being that they just repaired it not a week or two prior i made sure to bring it to the attention of Kenneth again to be told directly by him that he would fix something if there was an issue to fix making it out as if i was naive or just making things up. After telling him sternly I was prepared for his response and made sure to take videoandaudio proof of the ticking and issue, he tells me that he will keep it longer for further inspection. Not even a day later, I am proven right with my inquiries of the noise and concern, told by Matthew Desilva that they replaced a couple more parts and found issues after further inspection and that i was correct. I am only writing this as it turned an experience of buying a new car and what was hoped to be one with less issues than the last into nothing but a complete laughingstock of customer service and a nightmare. Not even 15,000miles still has issues, I plan to return it asap More
Other Employees Tagged: Xavier Stickney
October 04, 2023
Kenny Uss in the service department is a total scam artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one o artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one of my employees with another vehicle. I took full responsibility for the accident, and according to the loaner agreement given, and highlighted by Kenny, a business entity's employees are in fact allowed to drive the loaner vehicle. With that dispute aside, a typed up agreement was then generated by Kenny for me to sign which seemed fishy. Upon review by my attorney, I was told signing this document opened myself up for liabilities which were covered by my insurance policy. Upon refusal of signing the fraudulent document Kenny told me he was withholding my vehicle until I signed the document. Another call back to my attorney and then to Matt the owner's son who handled the situation quite well, and my truck was released, as there was no due cause for them to hold my vehicle by law. All along I told Kenny I would pay for any damages to the loaner vehicle. Next I get a call from my insurance company that a claim was made. I call my agent, and I'm told Kenny called over to tell what happened, and gave no further information on damages, or correspondence from the other insured party. Upon further investigation I was called back by my insurance's claim headquarters and my agent saying Kenny claimed damage to the hood, headlights, grille, front bumper, and front end mechanicals of the vehicle. The vehicle damage was limited to the front license plate bracket, and scuffed paint on the bumper. The state farm representative received pictures of the vehicle from the scene of the accident from me, and affirmed Kenny's accusations were fraudulent, and that their adjuster would be looking into it. I then got Kenny to admit on a recorded line with Ford customer service that the damages were as I described, no other claims were made by any other parties, and that I offered to pay out of pocket for the repairs. I asked Kenny why he wouldn't allow me to pay for the damages to the loaner car out of pocket, and after vehemently avoiding the question on Ford's recorded line, his answer was "You made a mistake and you're going to pay for it" ..... When in this entire altercation did I refuse to take responsibility for what happened Kenny? Or is it just that you're trying to make it hurt as much as possible for an honest customer? The Damage was so minimal I could have returned the car, said nothing, and it would have gone unnoticed with the poor condition the vehicle was already in. Here you are again with egg on your face Kenny, just like with my insurance company for making false insurance claims, my attorney who received your fraudulent paper you tried to get me to sign, and Ford motor company on a recorded line giving false and conflicting information. Attached are the rental agreement, which highlighted is the part Kenny doesn't want to admit, and the damage to their loaner vehicle on the scene. Please tell me if you see any damage to headlights, grille, hood, or how any of the damage photographed could have caused "mechanical front end damage" More
September 15, 2023
Had another painless experience obtaining my vehicle. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. Rodney is a great guy. What he lacks in fantasy football skill is more than made up for as a top ranking salesman. More
Other Employees Tagged: Xavier Stickney, Rodney Vera
August 17, 2023
The words buissness man pride and ford . Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shoc Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shocked that the family who owns newins has someone like this working there. More
Other Employees Tagged: Joe Rivarola, Michael Giris
August 03, 2023
WISH I COULD RATE A NEGATIVE NUMBER horrible parts and service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. We service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. Went in Thursday and turns out 1. the car was NEVER even looked at and 2. they ordered the WRONG PART. You would think a phone call would be in order but NO - we had to go there and ask. Now, they have to order the right part and wait for that - and there is a weekend involved. Today is Thursday and I won't have my car at least until Tuesday. I am renting a car to get around and they are not willing to give me a loaner. The car they are fixing is still under warranty so the problem is on Ford but apparently they do not care that the headache is on me. I will not buy a ford again and certainly will NEVER recommend Newins CROOKS AND SWINDLERS More
Other Employees Tagged: Joe Rivarola, Michael Giris
April 27, 2023
Multiple mistakes due to the difficulty of the problem. Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did com Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did commit himself in the end to oversee the final repair. More
Other Employees Tagged: KENDRA
March 06, 2023
Our experience was amazing! Kaz & Matthew in Sales showed us the utmost courtesy & kindness helping us purchase our new vehicle. We have dealt with Newins Ford for many years & Kaz & Matthew in Sales showed us the utmost courtesy & kindness helping us purchase our new vehicle. We have dealt with Newins Ford for many years & their Service Department is also amazing! We highly recommend Newins Ford. More
Other Employees Tagged: Xavier Stickney, Matthew Stickney , Kezia “Kaz” Fisher
November 16, 2022
They are the best. No pressure sales. Very easy to purchase from. Service department is also awesome. No pressure sales. Very easy to purchase from. Service department is also awesome. More
Other Employees Tagged: Matthew Stickney, Joanie Depalma, Joe Rivarola, Kyle Liberty, Bryan Blanco, Michael Giris
September 11, 2022
Mike Giris deserves a raise, for his fantastic service and kindness, and although he did not necessarily help me in this transaction, I will go to this dealership simply for his presence there. and kindness, and although he did not necessarily help me in this transaction, I will go to this dealership simply for his presence there. More
Other Employees Tagged: Xavier Stickney, Joe Rivarola, Victor Aparicio, Michael Giris