Wendolyn Mabie

This is such a great dealership. From the second you walk in until the second you leave, you are treated like family. The service department is exceptional! From the second you walk in until the second you leave, you are treated like family. The service department is exceptional! More

Helpful 0

Report | Print

"I had a wonderful experience at this dealership! The staff was friendly and knowledgeable. I would definitely recommend this dealership to anyone in the market for a new car." The staff was friendly and knowledgeable. I would definitely recommend this dealership to anyone in the market for a new car." More

Helpful 0

Report | Print

Id give Our sales rep Wendy 5 stars, She was knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say en knowledgeable and very respectful of our time. She knew we were in a time crunch and did everything she could do move the sale along, I cannot say enough positive things about her! We had to deal with Liridon Syla on our trade, who would receive 1 star for showing up to work. The initial offer was honestly insulting. He low balled us by $6,500 on our trade, came up with a tall tale about oil leakage that would cost $2k to fix. We were about to walk away and he suggested we call the Jeep dealership to assess the cost of the repair, which Wendy managed. We gave them the benefit of the doubt it would take 2+ hours to repair with an $18 part and suddenly we were up $5k on our trade... he never came back in the office to acknowledge his rude offer, we just moved forward with the sale. Sven was our finance partner and again was mindful of time, and didnt pressure us into needless add-ons. He did fail to overnight our sales tax check... I had to follow up on it again almost 2 weeks later and Ive been assured it will be at my door tomorrow. More

Helpful 0

Report | Print

They were actively pursuing my interest in the cars they have available. Sadly, I had already made an offer to purchase at another Lexus dealership. have available. Sadly, I had already made an offer to purchase at another Lexus dealership. More

Helpful 0

Report | Print

Our purchase of a new Lexus at Ira couldn't have gone more smoothly. From our 1st contact with Ira for a special build, were at another dealer we were on a waitlist for 10 months, Ira Lexus of Manchester more smoothly. From our 1st contact with Ira for a special build, were at another dealer we were on a waitlist for 10 months, Ira Lexus of Manchester located a vehicle for us in days. Communication was fast and efficient with our salesperson and everyone else we worked with. More

Helpful 0

Report | Print

The sales personnel were very courteous and helpful. I left feelin I got the best deal possible I left feelin I got the best deal possible More

Helpful 0

Report | Print

Clear and positive experience . Helped me to understand the models and what best fits my needs Helped me to understand the models and what best fits my needs More

Helpful 0

Report | Print