Vivian Montes | Page 5
Service Advisor
Ken Garff Mercedes-Benz of Salt Lake City
575 South State Street
Salt Lake City, UT 84111
50 Reviews
Write a Review50 Reviews of Vivian Montes
February 27, 2024
I appreciate Vivian fitting in my car on short notice to allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to ma allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to make an informed decision in response to the check engine light that came on during my drive from California. More
February 26, 2024
My service experience not only didn't exceed expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my car for 5 days and were unable to correctly diagnose the problem even with diagnostic paperwork from another mercedes dealership. On day 5 of having my car, I was told the noise I was hearing was my breaks and my bumper. This diagnosis was given with gross negligence of service and due diligence. I was also told the bumper was loose because the splash guard was missing! Your defensiveness and abrasive conduct/communication not only interfered with the issue being resolved but also left me feeling unheard and frustrated. When I came into your office to resolve the issue in person, I was put in the waiting room until you left for the day, seemingly running away from the problem and any potential resolution. The worst part was when I came to approach you about how long my wait time was and my concern you were going to leave, I walked in on you talking negatively to the other employees calling me a 'psychopath'. I've addressed some of these issues with Angela and plan to continue to work with her to address and resolve all of these flagrant problems with my experience and the customer service at Mercedes-Benz of Salt Lake City. More
Other Employees Tagged: Vivian Montes
February 24, 2024
I like to work with ken garf, because I had such a good experience with Brett when buying a car that it carries over into maintenance also. experience with Brett when buying a car that it carries over into maintenance also. More
Other Employees Tagged: Vivian Montes
February 21, 2024
Kyle, Denice, Toni and Arleigh are True to the ethos of Mercedes Benz. Superior care for the customer, Superior Knowledge of the product, Superior Expertise in Tradecraft. Truly a Traditional Mecedes Expe Mercedes Benz. Superior care for the customer, Superior Knowledge of the product, Superior Expertise in Tradecraft. Truly a Traditional Mecedes Experience Everytime and Surprisingly not much more expensive than lesser brands service cost! More
Other Employees Tagged: Kyle Jeffrey, Braiden Draper, Denice Jeffrey, Dave Hoffman, Mike Griffiths
February 16, 2024
I have bought several Mercedes from Garff and loved them all. New and preowned. Good service, good sales team who are not pushy. Everytime it has been a good experience. all. New and preowned. Good service, good sales team who are not pushy. Everytime it has been a good experience. More
Other Employees Tagged: Rossi Yerage, Jared Benjamin