Vivian Montes | Page 4

It was awesome from start to finish. The staff was very attentive to my needs. The staff was very attentive to my needs. More

by CMANTAS0 Verified Customer Verified Customer

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They were great. ...but making people write 15 word min is a pain and this is making me aggrevated ...but making people write 15 word min is a pain and this is making me aggrevated More

by NCCANDY Verified Customer Verified Customer

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Excellent customer care and helpfulness. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. Flexible and accommodating for a busy life. Satisfaction guaranteed for perfect service. More

by RICKF2 Verified Customer Verified Customer

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I have owned Mercedes for almost 30 years. I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after dropping the vehicle off for a headlight issue informing me that the assembly needed to be replaced at an estimated and ridiculous cost of @$4800. The quickness of the call indicated that no real analyses of the issues were performed. I received no explanation as why the entire assembly had to be replaced and no written estimate. What I did receive were 3 videos of the tech examining the tires and brakes on the driver side -why? I have no idea. But nothing on the issue that I brought it in for. For this I was charged $140? More

by billheffernan Verified Customer Verified Customer

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The actual servicing of the vehicle was fine. The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Ser The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Service Manager, Angela. More

by MERCEDES.HUFF Verified Customer Verified Customer

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Everyone went over the top starting with Vivian. Thanks for a great experience. Will be seeing you again. Thanks for a great experience. Will be seeing you again. More

by deanold Verified Customer Verified Customer

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Extremely helpful group of professionals that go above and beyond to get their customers back on the road. Be it preventative maintenance or the emergency service, our service assistant, Vivian, made sure and beyond to get their customers back on the road. Be it preventative maintenance or the emergency service, our service assistant, Vivian, made sure we were completely taken care of. More

by Mschepp Verified Customer Verified Customer

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Fast and efficient, Vivian was great, very helpful and kept me updated on the progress. Thanks for being consistent! kept me updated on the progress. Thanks for being consistent! More

by Greg Verified Customer Verified Customer

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Vivian was so nice! I think that was her name! And they washed my mats in the car! Wow!! Everyone is so great! Such a nice surprise!! Thank you! ❌⭕️❌⭕️ I think that was her name! And they washed my mats in the car! Wow!! Everyone is so great! Such a nice surprise!! Thank you! ❌⭕️❌⭕️ More

by LIZ34 Verified Customer Verified Customer

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Good service and the offer of a loaner is huge for me, as I live 45 miles away, so I can still function while the car is being serviced I live 45 miles away, so I can still function while the car is being serviced More

by KENT19 Verified Customer Verified Customer

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