Vincent Vail | Page 3

I’ve had 3 different VWs serviced by Niello and always had positive experiences with the service team. had positive experiences with the service team. More

by smccready Verified Customer Verified Customer

Helpful 0

Report | Print

If you offer a 7 day backout contract, it should be from when you get the car. Since I'm. Using from out of state my 7 days have passed and the car is still at your dealership. I see that unfair!! when you get the car. Since I'm. Using from out of state my 7 days have passed and the car is still at your dealership. I see that unfair!! More

by NAJERA.ANTHONY Verified Customer Verified Customer

Helpful 0

Report | Print

From the very 1st step into the dealership we got all possible attention and care from all the members. Our advisor Jose was absolutely great, very fast, attentive , patient, knowledgeable and profession possible attention and care from all the members. Our advisor Jose was absolutely great, very fast, attentive , patient, knowledgeable and professional. Special thanks to Vincent, his proficiency helped us a lot to make the right choice. Great and fun experience overall. More

by ASYA Verified Customer Verified Customer

Helpful 0

Report | Print

Didn't expect a good experience with vw dealer, but peasant surprise. Niello was very warm n helpful. peasant surprise. Niello was very warm n helpful. More

by JASONKENJI Verified Customer Verified Customer

Helpful 0

Report | Print

Jose made the experience seamless. His knowledge, enthusiasm & patience was refreshing and his professionalism was unmatched. I didn't feel pressured by him in any capacity. He's been His knowledge, enthusiasm & patience was refreshing and his professionalism was unmatched. I didn't feel pressured by him in any capacity. He's been supportive to answer questions via text that I've had since leasing my id4 and left a really great impression overall. Jose is truly creating a new standard for salespeople in this industry rooted in empathy, kindness, and a genuine interest in the client's needs, as opposed to his own agenda to meet a quota. He provides his customers with the education and allows them to the autonomy to make an informed decision that best fits their needs and is a true servant leader. I am so grateful that I was able to work with him and hope that his method of operating is valued, celebrated & elevated by others he works with at the dealership. In another vein, I wish I could say the same about my experience with Michael. There were a few underhanded comments (directed at Jose) made that were off-putting and rather unprofessional. In addition, he wasn't as transparent and his delivery left me feeling disempowered and confused - the exact feelings I was hoping to avoid walking in to the dealership as a female on my own. I left his office with a bad taste in my mouth, which was a stark difference then my time with Jose. I hope this experience can be utilized as a learning opportunity and area for growth as I know firsthand how important group dynamics are to the success of a company. More

by KMARQ512 Verified Customer Verified Customer

Helpful 0

Report | Print

Kind courteous, and very hard working. They put in a ton of effort to help us. They put in a ton of effort to help us. More

by SCMCKEARIN Verified Customer Verified Customer

Helpful 0

Report | Print

I really had a good experience with this dealership. The sales reps went above and beyond and answered a lot of questions before I came in and even texted pictures of the car we were interested in. The sales reps went above and beyond and answered a lot of questions before I came in and even texted pictures of the car we were interested in. More

by DAYNASAUR Verified Customer Verified Customer

Helpful 0

Report | Print