Victor Mercado | Page 3

On July 25th, 2021, I purchased a 2015 Ford Fusion from your company Greenway Hyundai of Orlando, with the understanding that I was purchasing a certified vehicle with a functioning motor. On the day of pu your company Greenway Hyundai of Orlando, with the understanding that I was purchasing a certified vehicle with a functioning motor. On the day of purchasing the vehicle, Greenway Hyundai service team was very pleasant, and helpful, and ensured me that all used cars were fully inspected and certified before being sold. On August 3rd, 2021 I decided to take the car to my local Ford dealership (Paradise Ford) for an inspection due to the check engine light coming on. I was informed by Paradise Ford dealership that the car had a blown head gasket and needed to be repaired. I immediately contacted the service manager in which I was instructed to bring the vehicle in to the service department. As of to date, the vehicle has been in their service department possession since 8/4/2021 and the communication has been little to none existing. The past Thirty-three (33) days have been filled with broken promises and lies concerning repair timelines, solutions, and call backs for updates. Since 8/4/2021 my family and I have called Greenway Hyundai over forty times and only received 4 call backs with lies such as the wrong motor being ordered 8/12/2021, the motor came in, but it didn’t fit because someone ordered the wrong motor again 8/19/2021, and the motor was ordered 8/25/2021 and the car will be ready by 9/7/2021 as promised on 8/30/2021. On Friday September 3, 2021 I called and was informed that the motor had not arrived at Greenway. Greenway managers dodge phone calls, give false deadlines, and continuously lie when promising to call back with an update. I personally do not recommend purchasing a vehicle from Greenway Hyundai Orlando. More

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So when you see the price of the car online they show you different after you get there also they tried to put me in an expsive car I said no I ain't want that so they should me a different one and charged s different after you get there also they tried to put me in an expsive car I said no I ain't want that so they should me a different one and charged same price of the first one did not know till after I signed then I did trade in and down payment and they never lower the price they say all these dealer fees and bull crap that they can have some one call me to run the number I don't want that I want the real explation to what happens to my trade in cause come on they never bought my old car from me they saved money actution it out and made more money so they can do me a favor and lower the price when the made and got paid for the new car and old car and down payment they were all worried about some score that they will help me with a free incitive but never solved my issues yes they took gap and warranty off lower it down but never made it to the price of the down and trade in the finance people will pull a fast one try everything they can do to be nice help you out and everything when you give them good score maybe to get a bounces pay for good rating you don't here from them no more they claim they want to be your friend but friends have each others back not them no more I'll go to CarMax never had this issue with them and I advice everyone else to go to CarMax to and to watch out from this place More

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i would like to tell everyone who is thinking about a new or used car do not use this Dealership, they take your money fast then when you have any kind of Problem forget about it . they gave me someone Re or used car do not use this Dealership, they take your money fast then when you have any kind of Problem forget about it . they gave me someone Registration could not get a manger to help me , we had to drive to the Dealership and get the right one . we had so many things go wrong i would not want a person to have the Experience we had More

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Was a long and uncomfortableexperiencethey hardlyspoketomeandwere talking and taking care of other people besides me which made fora whole day wasted I've never had an experience so uncomforta hardlyspoketomeandwere talking and taking care of other people besides me which made fora whole day wasted I've never had an experience so uncomfortable in my life buying a car i would visit again and i recommend to my friends and family and anyone who asks me that they should visit this Hyundai dealer More

by smaria.morales Verified Customer Verified Customer

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