Verbie Swanigan | Page 47

This is what car buying should be! After a completely perfect and successful purchase transaction Wade was there ready to set up an introduction and education on my new Lexus! He also After a completely perfect and successful purchase transaction Wade was there ready to set up an introduction and education on my new Lexus! He also introduced me to my previous vehicle 3 years ago. The reason that buyers choose the Lexus brand is not only because of it's reputation and styling but ALSO because of the technology integrated into the vehicle to simplify life and improve your experience on the open road. Wade is on site at Lexus of Brookfield and is the guru to bridge your transition technologically into your new vehicle and new daily routines. He is enthusiastic and equally as excited as you are about your ride. He explains all of the neat new features and goes above and beyond what the sales team points out to help you to understand and integrate features as you desire to meet your preferences and lifestyle. He finds out what is important to you and what you want to learn more about and is patient, fun and incredibly helpful....during your technology session inside your vehicle and in the days and months afterwards as new questions arise. ANY customer getting into a new vehicle will find this point of differentiation very valuable! The excitement and energy the team has at the Lexus of Brookfield is rare and does not go unnoticed to a new customer. Thank you to Wade for making the adjustment to my new car exciting and comfortable. The service does not stop after the sale is made. There is comfort in knowing that there is a real person and not just a real person, but an EXTRAORDINARY expert site right in Brookfield to assist with all of the new technology and features. Way to go Lexus - you 'get it'! Thank you so much! - Stephanie More

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Easy Sailing It was a cold and breezy day. Even though the weather was lousy, Sam braved the elements and provided whatever was requested. Keys to vehicles ap It was a cold and breezy day. Even though the weather was lousy, Sam braved the elements and provided whatever was requested. Keys to vehicles appeared magically in his hands. Questions were fielded as if by a veteran Center Fielder. When it came time for the dreaded negotiations, even though his office was occupied by a stolid squatter, he somehow wrangled another spacious setting in which to banter. We were led through the opaque process by this Lord of Lexus lore, and soon discovered the bliss of owning one of the finest automobiles created. In retrospect, I must admit that a hot and steamy mocha would have possibly persuaded me to up my offer by at least another 50 dollars. But alas, twas not so. Hence, Sam may do well to consider the power of a satisfied palette. More

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A Tension Free Experience Sam Aly was great to work with. Relaxed communicator. Easy to talk to and most importantly a good listener. It was like talking to a friend. The Sam Aly was great to work with. Relaxed communicator. Easy to talk to and most importantly a good listener. It was like talking to a friend. The complete "deal" was done tension free. Felt at ease throughout from initial contact to completed purchase. More

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Wade’s World ... explained Wade was great. Didn’t rush us, explained everything patiently and in an easy order throughout the car. And he offered continuing resources through t Wade was great. Didn’t rush us, explained everything patiently and in an easy order throughout the car. And he offered continuing resources through the Lexus of Brookfield website.. not to mention his cell phone number - just in case. Thank you Wade! You made it easy for us to earn the new car! Alex was our initial contact. He had everything - the car, the price, the paperwork, the Everything! Ready to go! And he gave me a dozen roses - WHO DOES THAT? And a week later, I’m still pleased about the whole experience! Verbie was engaging, knowledgeable, and didn’t pressure us regarding the financing. Thank you! More

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Excellent Sam was wonderful, he listened to me and did not try to pressure me. Lexus of Brookfield treats their customers as if each one is special. Although I Sam was wonderful, he listened to me and did not try to pressure me. Lexus of Brookfield treats their customers as if each one is special. Although I won't need a new car for 5 years or so I will definitely go back to find Sam Aly when I am ready and be happy to send my friends and family. Fay Hall, a new client for life! More

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Another great experience We just bought our 5th Lexus from Lexus of Brookfield and the experience has been consistently excellent. The service mentality of the staff is appare We just bought our 5th Lexus from Lexus of Brookfield and the experience has been consistently excellent. The service mentality of the staff is apparent in every interaction. It is so nice to walk away from a sales experience and feel heard and valued. We upgraded to an RX and learned so much from Wade to make our driving experience even better. More

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Great service -Karen ticks We traveled 200 miles round trip. When we got there everything was ready and as promised by Adam online! We love our certified Lexus and will update a We traveled 200 miles round trip. When we got there everything was ready and as promised by Adam online! We love our certified Lexus and will update as we get more miles! More

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Welcoming & professional We worked with Kevin on the purchase of our new vehicle & had a great experience. He was knowledgeable, low pressure, responsive, and all-around profe We worked with Kevin on the purchase of our new vehicle & had a great experience. He was knowledgeable, low pressure, responsive, and all-around professional. Verbie was a pleasure to work with on the financials, he was thorough yet made the process easy for us. Loving the new car and our experience overall! More

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we had an excellent buying experience Kevin, Geoff, and Verbie took good care of us. they explained everything to us very well, both on the pricing side and the vehicle operation side. Kevin, Geoff, and Verbie took good care of us. they explained everything to us very well, both on the pricing side and the vehicle operation side. More

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Sam was very helpful and attentive I am a very demanding and difficult person to work with and I do not like the car buying process. With that being said Sam made the process comfortabl I am a very demanding and difficult person to work with and I do not like the car buying process. With that being said Sam made the process comfortable and easy. Sam answered all my questions and really came thru with the perfect vehicle for my us. Thanks again. More

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