Veneisha Foster | Page 4

Excellent service as always. I always feel in great hands when Service Rep Sandra Thompson takes care of my car. Management is the best too! when Service Rep Sandra Thompson takes care of my car. Management is the best too! More

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The service department team is the best. We are on our 9th BMW and know the brand well. Service advisor Savanna is kind, knowledgeable, responsive and professional. Service Manager Veneisha is like no ot 9th BMW and know the brand well. Service advisor Savanna is kind, knowledgeable, responsive and professional. Service Manager Veneisha is like no other in this field. Nice, upbeat, knowledgeable, accessible with the best jovial personality. Since she took over several years ago, there’s been a notable difference in how the service department is run. A+ More

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Had to get my car annual service at BMW. As usual customer service is excellent! Sandra Thompson is the best!!!! Would never go to anyone else. customer service is excellent! Sandra Thompson is the best!!!! Would never go to anyone else. More

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Always A plus Of all the dealerships I have used for various high-end cars, I have to say that Bmw Of Palm Springs Service is always gone above and beyond to take Of all the dealerships I have used for various high-end cars, I have to say that Bmw Of Palm Springs Service is always gone above and beyond to take care of my wife and I. Our service advisor Chris Hapner is amazing. Always responsive. He always gets us the answers to any questions we have. The service manager Veneisha is amazing also. She has also taken care of us and the service from her is always above and beyond. More

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Will never come back here. After being told they would only help me with my car if my father was not involved. Veneisha used to work with my dad in the past so maybe that’s why. After being told they would only help me with my car if my father was not involved. Veneisha used to work with my dad in the past so maybe that’s why.. Okay so I had my water pump replaced under warranty 3500 miles ago and came in for a coolant leak. They told me the water pump that was put In my car was bad and they would not replace this part until I had a leaking coolant hose fixed and they wanted 1600$ for a coolant hose because the tech wanted 3 times the book hours to replace it... So I took my car elsewhere and had the hose replaced (211$) then came back dropped off my car. Two days later my car was done with a new water pump installed and everything with my cooling system was fine according to them. I drive 3 miles off the service lot then come right back because coolant is leaking worse then before. They call me 2 days later to tell me it’s the same hose that it was before and they are not going to do anything else unless in want to pay 1600 for the hose that connects directly to the faulty water pump they just had on my car... the hose was fine they day before.. just really bad service not even offer a discount or even so much as a loaner car while my car was being repaired.. This is not the only time I’ve had a bad experience at this dealership. I was told they wanted more out of pocket for my original water pump to be replace under warranty and they tried to charge me 535$ to tell me I have a bad oil filter in the past... but nothing compared to what I’ve been through this time around. More

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Poor customer service. I’m not sure what a service riders job is but I know what it’s not. After receiving a call that my car was ready I came and picked my car up after t I’m not sure what a service riders job is but I know what it’s not. After receiving a call that my car was ready I came and picked my car up after three hours and it was dirtier than when I brought it in. I didn’t bring it in for car wash just the $250 oil change. As I was going on a trip I asked him to do a thorough inspection and let me know if there was anything that needed to be done. As it picked my car up there was no mention of anything wrong in fact the service writer was on the phone and just handed the paperwork to the cashier. When I got to Las Vegas I read over the report and found on the back page that it stated the engine mounts haves “COLLAPSED”. Now it was Sunday and that freaked me out. Imagine you having to go through a day not knowing if your car was safe. Are you really that busy? Maybe this post will help. Rich Pomada More

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Excellence This dealership consistently provides great service. Their success comes from employing people who really seem to care. Chris Hapner is one of these This dealership consistently provides great service. Their success comes from employing people who really seem to care. Chris Hapner is one of these people. Knowledgeable, courteous and obviously oriented toward excellence in providing superior customer service. He gets a 10 and the dealership gets a 10 ad well. Thank you Chris. More

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Terrific customer experience Thank you to the entire service dept for working with us to get the car back to us after the service was completed. Stan was amazing and Veneisha was Thank you to the entire service dept for working with us to get the car back to us after the service was completed. Stan was amazing and Veneisha was even more amazing in her accommodation to work with us to deliver the car to us on a Saturday. More

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Recall part fir 2009 x3. Had issue with electronic back window. But was fixed to satisfaction. Service rep Sandy and service manager very professional part fir 2009 x3. Had issue with electronic back window. But was fixed to satisfaction. Service rep Sandy and service manager very professional Overall good job More

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Airbag recall Amazing service , extreamly polite and couldn’t wait to make sure I was taken care of..... truely outstanding Customer appreciation. The porter who a Amazing service , extreamly polite and couldn’t wait to make sure I was taken care of..... truely outstanding Customer appreciation. The porter who assisted was very very polite , Bryan took care of everything faster than I could have anticipated. Amazing More

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