Chris Hapner

Chris Hapner, my service advisor, was very communicative during the process in keeping me informed regarding my vehicle’s issue as well as a completion time. He was also proactive in replacing the battery i during the process in keeping me informed regarding my vehicle’s issue as well as a completion time. He was also proactive in replacing the battery in my key which had recently stopped working with the secondary key which I greatly appreciated. More

by Michelle Verified Customer Verified Customer

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Excellent job well done efficient will be returning for all maintenance Personnel friendly and courteous all maintenance Personnel friendly and courteous More

by AVAUGHN9US Verified Customer Verified Customer

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excellent work and customer service. ....kept me informed of progress and sent video of inspection ....kept me informed of progress and sent video of inspection More

by janelle11 Verified Customer Verified Customer

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They scheduled me quick, were extremely friendly and hospitable while I was waiting and got everything done I needed to get done. I needed a specific part for my seats and they replaced it under warrent hospitable while I was waiting and got everything done I needed to get done. I needed a specific part for my seats and they replaced it under warrenty. More

by DMYOUNG1994 Verified Customer Verified Customer

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Very professional good customer service I will come back again and recommend my friends to come for services again and recommend my friends to come for services More

by SIBELLESQ Verified Customer Verified Customer

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Bryan Gacayan is probably the most nicest person I have ever met. He knows and remembers us when we go for service. He is friendly, helpful and professional and always trying to go out of his way to make ever met. He knows and remembers us when we go for service. He is friendly, helpful and professional and always trying to go out of his way to make your visit personal.. BMW of Palm Springs I have found to have the nicest people working there. They seem happy and no pressure sales. More

by dannann Verified Customer Verified Customer

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Chris in service is the best. He is the reason why we continue to return to this dealership. He is the reason why we continue to return to this dealership. More

by wrmccourt Verified Customer Verified Customer

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There was a mistake on my invoice in which the cost of labor for the oil change was doubled. I didn't know where the mistake was but I knew the invoice was significantly higher than estimated. Once I co labor for the oil change was doubled. I didn't know where the mistake was but I knew the invoice was significantly higher than estimated. Once I complained Chris Hapner corrected the charges. Thank goodness I complained or it wouldn't have been caught. More

by JAMIELOUISEMATHESON Verified Customer Verified Customer

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Sandra is very courteous, professional, polite and keeps you informed. Returns call timely. Thank You, Paul A Santillan you informed. Returns call timely. Thank You, Paul A Santillan More

by SANTILLANKATY Verified Customer Verified Customer

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I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More

by jonathantudor Verified Customer Verified Customer

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