Chris Hapner | Page 19

OUTSTANDING Cannot say enough great things about Chris in Service (who helped me 99.9% of my troubles). Prompt, helpful, caring kind accommodating friendly knowle Cannot say enough great things about Chris in Service (who helped me 99.9% of my troubles). Prompt, helpful, caring kind accommodating friendly knowledgeable etc etc.(especially compared to my WORST LEVEL EVER IN 25 yrs with BMW ESCONDIDO- horrendous lying uncooperative refusals of paperwork copies scratching my brand new front bumper taking no responsibility and offering me no help including manager who refused to give me contact info of dealer owner as well as threatening to call the police - all while I attempted a fair & reasonable discussion that manager rolled his eyes at me in which I stopped mid convo to call him out on not even paying attention or listening to a word I was saying - WORST BMW DEALERSHIP ON THE PLANET). Palm Springs- in a league of their own. More

Helpful 0

Report | Print

I3 service Chris fept me informed on a weekly basis Although it took over (2) months to repair My car Chris kept me informed. He kept me from getting upset. Chris fept me informed on a weekly basis Although it took over (2) months to repair My car Chris kept me informed. He kept me from getting upset. More

Helpful 0

Report | Print

Great Service! I needed covered oil change and to find out why my BMW was making noise. They gave me a quick appointment time, explained to me the sound, changed oil I needed covered oil change and to find out why my BMW was making noise. They gave me a quick appointment time, explained to me the sound, changed oil and I was done in 2 hours at no cost to me. Shuttled me to a coffee house, I relaxed while they took care of my car. Provided a full report on all points checked on vehicle. Fast, effecient and honest. What more can you ask for! More

Helpful 0

Report | Print

Excellent service !! I really recommend this dealership . Bmw Palm Springs has the best service ! Every time I come here .. it’s the very best care . Sandra in service I really recommend this dealership . Bmw Palm Springs has the best service ! Every time I come here .. it’s the very best care . Sandra in service is excellent in customer service .,.Vincent Saunders is an incredible shop foreman and always keeps my car running so beautifully . Ken Miller and Chris Hapner In customer service are so cool and professional and excellent . More

Helpful 0

Report | Print

Excellent setvice Thank you for a great experience. Staff was courteous and efficient, on time, and made me feel secure about the repairs. I will definitely be back. Thank you for a great experience. Staff was courteous and efficient, on time, and made me feel secure about the repairs. I will definitely be back. More

Helpful 0

Report | Print

Customer friendly This BMW dealership in Palm Springs, Ca ha the friendliest associates helping the customers. The people are curtious to the customers and listen to wh This BMW dealership in Palm Springs, Ca ha the friendliest associates helping the customers. The people are curtious to the customers and listen to what your concerns are. The dealership is always extremely clean and neat are organized, you do not feel you are walking into a high pressured trap More

Helpful 0

Report | Print

Service Exceptional all the way around. I've been coming to this dealership for many many years. All around professional staff. Special thanks to Chris on Ser Exceptional all the way around. I've been coming to this dealership for many many years. All around professional staff. Special thanks to Chris on Servixe. Five Stars. More

Helpful 0

Report | Print

Great service on my cars. Very thorough and professional. I will go back. They did a great job and my car was clean. The loaner car was much appreciat service on my cars. Very thorough and professional. I will go back. They did a great job and my car was clean. The loaner car was much appreciated. More

Helpful 0

Report | Print

Service review. Excellent. Maintance was prompt and thorough while I waited. They got me out sooner then expected. Excellent maintenance department. Thank you! Not able to expre Maintance was prompt and thorough while I waited. They got me out sooner then expected. Excellent maintenance department. Thank you! Not able to express further. More

Helpful 0

Report | Print

Great service delivered as promised Great service. Brought my 328i in for routine servicing. Was provided with 320i courtesy car. Really appreciated getting my car back! Would definitel Great service. Brought my 328i in for routine servicing. Was provided with 320i courtesy car. Really appreciated getting my car back! Would definitely contact this dealership should I decide to purchase another BMW. More

Helpful 0

Report | Print