Vanessa Harris | Page 90

Great service I was worried about a break problem and appreciated the prompt and courteous attention I received. Added bonus was the nice wash and detail the car r I was worried about a break problem and appreciated the prompt and courteous attention I received. Added bonus was the nice wash and detail the car received! Everyone was very pleasant and helpful! More

by DLPSONS2 Verified Customer Verified Customer

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oil service/rotate tires I arrived early in the morning and was promptly greeted and helped. The timing was spot on as advertised and when I noticed an issue with my steering I arrived early in the morning and was promptly greeted and helped. The timing was spot on as advertised and when I noticed an issue with my steering wheel not being centered the problem was taking care of immediately to my satisfaction. More

by JASON3648 Verified Customer Verified Customer

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Some problems but quickly resovled I recently purchased a 2009 Nissan Murano from Jim (who is fantastic). Unfortunately I had some issues with right off the bat. During my test drive we I recently purchased a 2009 Nissan Murano from Jim (who is fantastic). Unfortunately I had some issues with right off the bat. During my test drive we noticed that the back passenger driver side seat belt latch did not work, Jim said no worries they would order the part and fix it at no charge since it was a safety issue (GREAT!). I noticed that my horn did not work as soon as I got it home and tried to honk to get my family to come out and see the new car, I called and left a message for the service department and never heard anything back until 3 weeks later when I had to take the car into them to have them look at and see why it was loosing RPM's/acceleration when driving. The service department apologized for not getting back to me about the horn, they immediately took the car and drove it to see if would do the same thing for them, it did and they thought it was the transmission. Chris (service department person I worked with) was AWESOME, he kept me up dated about everything while I waited for their finding. Chris informed me they thought it was the transmission and they wanted to send the car to a Nissan dealer for them to look at and see what they thought it was (all at NO charge to me), he informed me any repairs that Nissan or Acura did would be at no charge to me since the car was still under the power train warranty. Chris put into a loaner car (very nice 2018 Acura RDX) to use while my car was being worked on, again at no charge to me. The service department/Chris kept me up to date as soon as they had any information. The results of all of this is the horn was not bad apparently you just have to use more force then you think to get it to sound, the seat belt latch was not broken the correct latch was just pushed so far down in the seat my passenger could not find it, and the transmission is not bad it was a fuel intake boot that had a rip in. Acura had Nissan replace the fuel intake boot and Nissan also replaced my thermostat and battery cables. As I said before this was all no charge to me! I could not have asked for a better service experience. Thank you so much Jim, Chris and everyone at Courtesy Acura!!! More

by melissa.navta Verified Customer Verified Customer

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Happy customer Very good service department. Convenient. Knowledgeable staff. Great service. Loaners too. I have always been very happy with the service department Very good service department. Convenient. Knowledgeable staff. Great service. Loaners too. I have always been very happy with the service department staff. I haven’t used a dealership for years but this place is great. More

by rhainey Verified Customer Verified Customer

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Good service . Waited entirely too long for it to be done though. Would have appreciated an update when my car ran over estimated time it was going to take. . Waited entirely too long for it to be done though. Would have appreciated an update when my car ran over estimated time it was going to take. More

by MAXELISABETH Verified Customer Verified Customer

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Great Service! Great place! Everyone is very friendly, Service dept is awesome. Conner and Vanessa were very helpful, they provided a car for me while service was be Great place! Everyone is very friendly, Service dept is awesome. Conner and Vanessa were very helpful, they provided a car for me while service was being done. Communicated well throughout process and I had my car back within a couple of hours. Very impressed! More

by NIKKIANDTIM Verified Customer Verified Customer

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B16 Service Service They were timely - wished they had a loaner for us. Vanessa was friendly upon arriving. Nice touch with the water in the car when leaving. They were timely - wished they had a loaner for us. Vanessa was friendly upon arriving. Nice touch with the water in the car when leaving. More

by CVARNOLD Verified Customer Verified Customer

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Incredible customer service! This is the first time I purchased a car from Courtesy, and also the first time for a service there. Vanessa is extremely pleasant and professional to This is the first time I purchased a car from Courtesy, and also the first time for a service there. Vanessa is extremely pleasant and professional to work with. She listens carefully to my needs and issues, and documents it in great details. They didn't have a loaner available at that time, but they were able to provide a ride through Lyft to/from my home. When I came back to pick up the vehicle, all issues were addressed and taken care of. Vanessa personally walked me to the parts department to pick up the touch-up paint and made sure I received the correct item. She provides the best customer service I've seen in years! More

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25K check First time working with Alec, and as always very professional, smooth, efficient. He worked with me on a maintainence plan for this visit and the next First time working with Alec, and as always very professional, smooth, efficient. He worked with me on a maintainence plan for this visit and the next. He also made sure I understood the how to work the loaner, as it was a new model with different shifter, fuel tank than I am used to..... Picked up my RDX from Vanessa. She was also very professional and efficient. Explained all the work that was completed. More

by SARA-MOORE Verified Customer Verified Customer

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Routine service I took my car in for a routine oil change. They asked if I need a loaner car and I said yes. I got my loaner car and had it for a couple of days beca I took my car in for a routine oil change. They asked if I need a loaner car and I said yes. I got my loaner car and had it for a couple of days because I went out of town. Courtsey Acura understood and didn’t even question the extra days. When I went to pick my car up it took less than 10 minutes to get my car and leave. The customer service at this dealer is second to none. More

by jrolander Verified Customer Verified Customer

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