Tyrone Christopher
Tyrone Christopher at Frontier Dodge Chrysler Jeep
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Tyrone Christopher

Sales

Frontier Dodge Chrysler Jeep

5801 Spur 327
Lubbock, TX 79424

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26 Reviews

Tyrone Christopher has been with Frontier Dodge since 2010 in Sales and as Internet Manager. He is married to Jessica since 2007 and has 5 children ages from 5 to 16. Tyrone is a Michigan transplant that loves to BBQ and to watch his children play sports. He loves the feeling he gets when he sees a customer drive off in their new truck from Frontier Dodge.

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26 Reviews

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26 Reviews of Tyrone Christopher

November 09, 2023

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didnt communicate at all with me for almost two weeks, had to call them just to get an answer. They wanted to charge me another 2k to fix things that they should have done 6 weeks prior when i spent 9k on More

by zacharyreynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 29, 2023

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Best ever! !!! Always takes care of us and both our cars. Customer service satisfaction guarantee. More

by Tisha.torrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Frontier Dodge Chrysler Jeep responded

Thank you for the opportunity to assist you! We appreciate the review!

March 21, 2022

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Friends of ours bought a new car with less than 6-7000 miles and it broke down on their weigh to New Mexico for Spring Break. Dealership won't provide a car to cover the trip back other than $55 a day but More

by cbw9962
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 22, 2022

Frontier Dodge Chrysler Jeep responded

Our team has reached out to the customer regarding these concerns. Please reach out to our GM Rick Harrison at 806-798-4500 for any further assistance or if you have any questions.

Mar 22, 2022

cbw9962 responded

And your response is extremely unacceptable and from last I've heard, your GM hasn't returned their call. Character and Integrity is lacking in your profession as obviously at your dealership.

Mar 22, 2022

cbw9962 responded

From my friend: The service department at Frontier Dodge is a total joke. When you know you have to call the number a minimum of 3 times in a row, before it gets answered by a person—pathetic. When they tell you they do not have your vehicle on their lot—They literally told my husband they could not locate our vehicle— after it had been on their lot for 2.5 days! incompetent. When they refuse to give you a loaner car for your 6 month old Jeep that will be in THIER service center for a MINIMUM of 89 days, and you are 5.5 hours from home, with 4 kids… HORRIBLE, UNACCEPTABLE customer care. When a Salesman named Chris, texts you and lowballs you for your Jeep, (discussing trading in the ine in the shop for a new one) but says, “I can’t help you, if you don’t let me.” When you are so desperate for a form of transportation, you consider giving them business, but they are less than considerate and lack competency to make a good deal. “Unfortunately I don’t know what I can do until you come in.” But you don’t have a car and are stranded on a trip with 4 kids— does he even understand what he’s asking of me? When the dealership REFUSES to ship your broken down vehicle to a dealership that has excellent customer care and very competent employees…. Frisco Dodge Jeep Chrysler Ram! Our 6 month old 2021 Jeep Grand cherokee laredo is stuck at Frontier Dodge in Lubbock, where they have an ETA for the needed part of 89 days… while we do not have a loaner vehicle or rental. Do.Not.Give.Them.Your.Business.

Mar 22, 2022

cbw9962 responded

Also from my friend (great professionalism Mr. GM): Frontier Dodge The GM called me on my lunch break and opened up the conversation with, “I’m not sure I can change your perception, but I don’t think you’re giving us a fair shake.” 😆 He did not apologize for anything. He said vehicles could not be found to rent through Enterprise on Saturday… I corrected him that they had 8 days-from Saturday to the following Saturday to find us a car. He said nothing. I told him his employee told Chad they didn’t have our car on their lot. I told him at the least, his employee could lie and say something else like, “let me put my eyes on your car and call you right back.” He didn’t like this and said, “obviously this conversation isn’t going anywhere. Have a good day.” CLICK. The dealership’s GM can’t keep it cool & collected, literally called to tell me I’m not giving them a fair shake, but never apologized and ultimately hung up on me. 😭 Do not give this place your business. From the GM down-bad news. Terrible, horrible customer service. Do not go here!

Mar 22, 2022

cbw9962 responded

Possibly tine for a BBB complaint and a letter to the Attorney General...

January 22, 2022

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Great place everyone was nice that we talked to and were very inform and very friendly More

by anthonybmartinez806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

February 02, 2021

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Awesome place to look for vehicles. They give the customer 100%. We dealt with Cherokee and Jared and they were professional young men to deal with. More

by Olga G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jared Knight , Cherokee Christopher

Feb 02, 2021

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We are so glad that our team could help you.

October 01, 2020

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Everyone I came into contact with were the friendliest and made me feel like family from the start. The service department was quick to get my vehicle in, the level of customer service via phone or in per More

by harleyray31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 01, 2020

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Harley! Please let us know if there is anything else that we can help you with.

July 11, 2020

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Tyrone Christopher worked with us and gave it his all to make our desire to lease a new Jeep come true. We cannot be more pleased. Thank you Tyrone and all the team at Frontier Chrysler Jeep!!! This was th More

by crice5491
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tyrone Brooks , The young lady from the bank to the gentlemen with finance & closing were incredible!!!

Jul 15, 2020

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review. We are so glad the Frontier team could assist you!

June 24, 2020

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Great staff from sales to finance and all around great people. Salesman went above and beyond to help me find what would suit my family and I. More

by Javier Gonzalez
Recommend Dealer
Yes
Jun 25, 2020

Frontier Dodge Chrysler Jeep responded

Thank you so much Javier for the review!

June 16, 2020

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Tyrone is the guy you want working for you he will do everything he can to get you in a vehicle and he will make you laugh while doing so More

by Eric
Recommend Dealer
Yes
Jun 16, 2020

Frontier Dodge Chrysler Jeep responded

Thank you Eric for the review. Please let us know if there is anything else that our team can assist you with!

May 01, 2020

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I received excellent customer service at Frontier Dodge! The entire team from the salesman to the General Manager were very knowledgeable and courteous. The general manager even came out and shook my hand More

by philgallegos71
Recommend Dealer
Yes

Other Employees Tagged: Rick Harrison General Manager, Cherokee Christopher, Annie in Finance

May 04, 2020

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review. We are so glad that our team could assist you!

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