Troy Stoops
Troy Stoops at RC Hill Mitsubishi-DeLand
Refer Me

Troy Stoops | Page 2

Sales Manager

RC Hill Mitsubishi-DeLand

1960 South Woodland Blvd
DeLand, FL 32720

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4.8
333 Reviews

Dealership Experience

13 yrs, 6 mos

Industry Experience

14 yrs, 9 mos

Specialties & Trainings

Assistant Manager

finance

4.8

333 Reviews

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333 Reviews of Troy Stoops

September 01, 2023

Dealership Rating
Employee Rating

If you want an amazing experience ask for Robert in sales and also for Troy as the manager. They provided a very straightforward approach to the purchase experience and at the same time met all our needs. Al More

by daniel.peralta42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Dean

Sep 24, 2023

RC Hill Mitsubishi-DeLand responded

Thank you so much, Daniel! We are so happy you had such a wonderful experience with our team! We look forward to seeing you again. Thank you for your kind words.

August 15, 2023

Dealership Rating
Employee Rating

This is our second time purchasing a new Mitsubishi from RC Hill at the Deland,FL location. Our Sales Advisor/Consultant was Russell Ervast, and he's frendly,knowledgeable, and went way beyond to explain More

by TD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2023

RC Hill Mitsubishi-DeLand responded

Thank you for choosing RC Hill for your Mitsubishi purchases and for taking the time to share your experience! It's fantastic to hear about the exceptional service you received from Russell, Troy, Dwayne, and Elliott. We're thrilled that their friendly, knowledgeable, and transparent approach made your car buying process smooth and enjoyable. Your continued trust and support mean a lot to us. If you ever need anything in the future, whether it's another purchase or service, please don't hesitate to reach out.

August 08, 2023

Dealership Rating
Employee Rating

Service Fept is first rate but I wasn’t happy with my car buying experience. More

by Charlottebavaria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2023

RC Hill Mitsubishi-DeLand responded

Dear, Charlotte! Thank you for taking the time to share your thoughts on your recent interaction with us. We're delighted to hear that you found our service department to be of top-notch quality. Your satisfaction is our priority, and we're committed to maintaining that standard. However, we're truly sorry to learn that your car buying experience fell short of your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously. We understand the importance of a positive buying experience, and we're dedicated to improving upon this aspect. We would greatly appreciate the opportunity to discuss your concerns further and learn more about your experience. Your input will help us enhance our processes and ensure that every customer leaves our dealership with a smile. Please feel free to reach out to Troy Stoops at troy@rchill.com or 386-736-3638. Your feedback will help us grow and provide a better experience in the future. Thank you again for your feedback. We're committed to improving and earning back your trust.

August 07, 2023

Dealership Rating
Employee Rating

Robert was very knowledgeable and very helpful with our purchase. It was a joy to work with him. More

by Mheacock1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Dean

Sep 25, 2023

RC Hill Mitsubishi-DeLand responded

Thank you so much for your kind words and wonderful review. We are so thankful for your business.

Sep 25, 2023

Mheacock1 responded

We are enjoying the new outlander and learning everything about the PHEV. Robert Dean was very knowledgeable and a joy to work with.

July 27, 2023

Dealership Rating
Employee Rating

Robert Dean at RC Hill Mitsubishi made my buying experience a pleasure. With great detail and tremendous care, he helped me through all my options. Not one second was there any notion of pressure or More

by jbbaranzano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Dean

Sep 25, 2023

RC Hill Mitsubishi-DeLand responded

Thank you so much for sharing your experience with Robert! We are thrilled you had a family like experience, because that's exactly how we strive to do business. Enjoy your new car and welcome to the RC HILL Family!

April 04, 2023

Dealership Rating
Employee Rating

I visited RC Hill to car shop with my girlfriend who has been involved with 5 vehicle purchases with them. Brian Jr was our salesman; he was knowledgeable, friendly and not pushy. I went there for a 3yr o More

by THEDANIMAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Russell Ervast, Eddie Santiago , Brian DUMAS JR

Apr 05, 2023

RC Hill Mitsubishi-DeLand responded

We are so thankful you had such a wonderful experience with our team! Thank you for your continued business. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 31, 2023

Dealership Rating
Employee Rating

My wife and I went to buy 2 cars from them. Everything was great until was sent to sign papers for the cars. The financial manager just started making false claims and statements. Then after be More

by Wetmoney0501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Hagan, Jordyn Gosnell , Dwayne

Apr 05, 2023

RC Hill Mitsubishi-DeLand responded

Wow, I thought you loved us the night you left. You were here while your Ms.'s was buying her car. I was aware of issues you had. And we addressed them. You were explained the digital signing process and then you were shown that Dewayne did not sign your names to DocuSign. When your Ms.'s signed the signature carries through the documents. We are a transparent and honest dealership. We just won again for 2022 the number one Mitsubishi customer experience dealership for Sales and Service in the country. So, your comments are unsettling. You explained that you were 100% and you apologized for the misunderstanding with signatures. Please give me a call, I’d love to discuss. Troy, Sales Manager

Apr 05, 2023

Wetmoney0501 responded

Everything in your response is a lie. Nothing was ever explained about the esign. And then for you to tell me that he's not allowed to use the e-sign document for 6 months because of this just let's me know you are in on it if nothing was done wrong why would that be? Instead of all this back and forth why don't you just post the video of what really happened.

March 31, 2023

Dealership Rating
Employee Rating

Anthony is an amazing salesman. He worked so hard to get me into another vehicle after my previous outlander was totaled in a traumatic car accident. This is my third purchase from More

by Nking263
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Andolino

Apr 05, 2023

RC Hill Mitsubishi-DeLand responded

Hi Nking263! We're so happy we were able to work out a bad situation. Thank you for your kind review; I'm happy to pass along your comments to Anthony and the team here at RC Hill Mitsubishi-DeLand! We always strive to provide top quality experience for you, and are pleased to hear that you enjoying your New ride from us here at RC Hill Mitsubishi-DeLand! Thank you, Troy.

March 10, 2023

Dealership Rating
Employee Rating

I was hoping the business office would have done more communicating efficiently and value the customer concerns Though it did not stop me I had a great dealer and end up purchasing a great buy. More

by Tamarawilliamsw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2023

RC Hill Mitsubishi-DeLand responded

Hi Tamara, thank you so much for your positive comments about us, RC Hill Mitsubishi-DeLand! I understand what you are saying. You are a very valued customer!! Thankyou for your business. Tim.

February 11, 2023

Dealership Rating
Employee Rating

I went in with the expectation of walking out with no vehicle, and I have to say that Kevin and his team have turned my life around and I walked out with the car of my dreams. I couldn’t be happier they More

by Creechmisty38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandi Dieudonne, Keven Garcia

Feb 14, 2023

RC Hill Mitsubishi-DeLand responded

Creechmisty38, we're so glad that we were able to go above and beyond your expectations! Enjoy your new car! Thank you so much for choosing our dealership.

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