Trent Gilliard | Page 2

Had a scheduled oil change. Took one & half hours. They didn’t rotate tires. Asked for a car wash. Didn’t do it and didn’t top off fluids like usual. Very disappointing since in Took one & half hours. They didn’t rotate tires. Asked for a car wash. Didn’t do it and didn’t top off fluids like usual. Very disappointing since in the past they have been reliable. More

by roger.o.williams Verified Customer Verified Customer

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Kept me informed about the diagnosis process, advised me of the findings and the repair. of the findings and the repair. More

by DAKOTALASS Verified Customer Verified Customer

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Very responsive. Very helpful. Listen to what the problem was and solved it quickly. Fantastic follow-up. Very helpful. Listen to what the problem was and solved it quickly. Fantastic follow-up. More

by aspenjeff Verified Customer Verified Customer

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Work completed in a very timely manner. All employees were friendly and professional! Trent did a great job of explaining everything to me. All employees were friendly and professional! Trent did a great job of explaining everything to me. More

by sbauer5630 Verified Customer Verified Customer

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Brett and T, are my go-to people, and they are great. No one really likes going in for service, but they make it as good as possible. I rate your whole service dept highly No one really likes going in for service, but they make it as good as possible. I rate your whole service dept highly More

by jceagle Verified Customer Verified Customer

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At first I was concerned with my car being at the dealership without a spare care due to it needed a specialist to analyze the engine warning light but after a few days I was contacted that parts wer dealership without a spare care due to it needed a specialist to analyze the engine warning light but after a few days I was contacted that parts were ordered and was given a rental car to use while we wait for the part to arrive. More

by jason.dietz Verified Customer Verified Customer

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Excellent, customer first service. Trent communicated effectively and was aware of my schedule, making sure my vehicle was finished ahead of schedule. Trent communicated effectively and was aware of my schedule, making sure my vehicle was finished ahead of schedule. More

by ZWOLFEL Verified Customer Verified Customer

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The staff were are very helpful and efficient in everything they did. They are all great and Surbaru has done a good job training. I will recommend three to friends whenever possible. Give them a v everything they did. They are all great and Surbaru has done a good job training. I will recommend three to friends whenever possible. Give them a very special surprise for their great service. Thanks for asking for my experience with your staff keep up the good work More

by Joan Verified Customer Verified Customer

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Truly horrible. The assistant manager was combative, refused to listen to my concerns. I will never be going back here. Matt and Trent were the worst service individ The assistant manager was combative, refused to listen to my concerns. I will never be going back here. Matt and Trent were the worst service individuals I’ve ever dealt with, and ruined my day. More

by Marissa Bell Verified Customer Verified Customer

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Brett Tossie’s customer service is 5-star! And Groove Subaru takes great care of my car. And Groove Subaru takes great care of my car. More

by JNELSON29 Verified Customer Verified Customer

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