Tracey Barela | Page 3

Horrible experience with Honda My car was totaled in a hail storm and I had to get a new car. I bought a brand new Honda Civic Touring, which I regret. It had constant issues and My car was totaled in a hail storm and I had to get a new car. I bought a brand new Honda Civic Touring, which I regret. It had constant issues and I was in the shop 6 times in 2 months. The mechanics didn't seem to care is they even resolved any of the issues as I had to come in multiple times for the same issues. Some of the issues, Honda was aware of and were still working on fixing. The mechanics did not know this only the service manager. The mechanics told me that if they cannot replicate these random issues than they cannot fix them. After two months of this I got so fed up that I traded it in for the Honda Accord Touring. I was expecting to get a great deal considering all the issues I had with the civic, a defective product that they sold me. This was not the case, I was mislead into thinking I was getting a great deal. They gave me high numbers, which I said I would not pay then they come back with a credit so I thought they were helping me out because of all my issues. This actually turned out to be my extended warranty that was transferred over from my civic which they shorted me on. I thought this was already transferred over and this was an additional credit. I asked three times how much would I lose on this trade in, which they avoided answering. I asked the finance person to compare the numbers to see how much I was losing also. I told me one or two numbers but never gave me a total. After all said and done I bought the Accord because I was so fed up with the Civic and thought I was getting a great deal on the trade in. I compared the numbers and I lost $5,000. I expected with all my issues they would at least split the loss of the vehicle with me not completely pass the loss onto me. I am a life long Honda buyer but after all this I will never buy a Honda through Freedom Honda again, and will never buy a Honda in general again. More

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We were shopping for a new Ridgeline and after checking out three dealerships we decided on Freedom Honda. From the time we walked up to the door, to the time we drove off in our new Ridgeline 2014 SE the out three dealerships we decided on Freedom Honda. From the time we walked up to the door, to the time we drove off in our new Ridgeline 2014 SE the staff was great. We worked close with Isaac Kitchen in selecting and finding the right vehicle for us. Frank Claros stepped up to close the deal with a professional and precise information on all options and costs involved. Mario Martinez worked up the financing and was great to work with. Isaac's follow up and help was very helpful and appreciated. When I look for another vehicle it will start with Freedom Honda in Colorado Springs, Co. More

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I have purchased three cars from them within the last year. Two new and one used. I had wonderful sales service both times we were in there making our purchases. Everyone from Sales all the way to Fin year. Two new and one used. I had wonderful sales service both times we were in there making our purchases. Everyone from Sales all the way to Finance went above and beyond both times. Recently we ran into issues that occurred with the used car we purchased. We had been in for service with the first new car and the used car prior to the issues arising. I contacted the Service Department and instantly we were taken care of. They also went way above and beyond to help us solve the issues! There has not been one occurrence that I could say anything bad about Freedom Honda and their team of people. We have dealt with all the departments and have been treated wonderfully by each of them. More

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