Tracey Barela | Page 2

The company called me on Saturday with message that advised they had good news and too come in. This was obviously an attempt to lure me in as when I arrived they knew nothing of my credit or vehicle w advised they had good news and too come in. This was obviously an attempt to lure me in as when I arrived they knew nothing of my credit or vehicle wants. After arriving I advised the sales person I had a repossession in January or so that would show up as well as letting him know my credit was way less than favorable. The sales person proceeded to ask if I wanted a brand new car. I let him know I probably couldn't get approved for a shoe box and he continued to assure me he could get me approved for a new car. We eventually decided on a 2015 Chevy traverse. It was late Saturday. They advised me multiple payment options and down payments promising approval by Monday. They asked me for my down payment. Made me sign all the paperwork. Gave me a bill of sale (all of which I still have) and advised me to come back Monday afternoon to pick the suv up. I called Monday and was told I would receive a call from my sales rep Keith Jackson within a few minutes. Almost an hour passes and I go to the dealership where I am quickly told to leave and they will call me within 1 hour. 3 hours goes by and no call. I call back and now all the sudden they can't approve me and the deal is off unless I can pick a vehicle within the 8 to 10 thousand range. The original vehicle was 16999. I decide on the only two SUVs in the price range and am told they likely won't be able to approve this die to the age of the vehicle. At this point I ask for my down payment back and am met with push back the whole time. It toomtwo seconds to provide them with a down payment for a car that I was told I was going to get Monday and now it will take a week to get it back. The company's sales representative and sales manager along with the financea manager Mario lied to me about getting approved for this vehicle as well as the pick up date. I have never once in my life bought a vehicle from a. Dealership in which they made you sign all the documents and a bill of sale prior to the approval of the loan. This company fraudulently took my money for a down payment without knowledge of a loan approval and has neglected their duty to conduct fair and reasonable business. I understand my credit and know it is hard to approve me with where I am but the bigger issue is a company falsely providing a contract for credit. The contract I signed outlined the payment amount as well as the date payments would commence. I paid money for insurance which I likely will not receive the full amount for as the policy started the same day I was promised a vehicle that was never delivered. I have suffered financial loss due to this companies deceptive practices. More

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Nice, not too nerve racking of experience. Well we all have that day when after weeks of searching the internet about what car not to buy we realize that we must go to an actual dealership and Well we all have that day when after weeks of searching the internet about what car not to buy we realize that we must go to an actual dealership and purchase the perfect car at thousands of dollars less than MSRP like everyone one the internet claims is possible. We meet Seth our future sales rep of the year candidate. He shows us to the exact car we want to look at. wow so far not too painful Much to car we need a CR-V sized vehicle for my wife and enough of Honda's new toys to keep me entertained. We found the car that is perfect and after some discounts ,we agreed on a price that I was actually comfortable with. Yes they have a survival course of add ons and warranties , but a polite no thank you and we moved on to buying our new CR-V. Well done to Seth and the sale and service staff behind the scenes. ., Sincerely D+D More

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Buying new car We were welcomed into the dealership b Julio who asked several pertinent question to narrow the selection of vehicle. We had several other appointmen We were welcomed into the dealership b Julio who asked several pertinent question to narrow the selection of vehicle. We had several other appointments that day and the entire staff were very accommodating in getting all the necessary paperwork completed and we were able to take our car home later that evening. More

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Pleasant experience Matt went above and beyond to make sure we were satisfied. It was the easiest car buying experience we've ever had. Matt was very professional and n Matt went above and beyond to make sure we were satisfied. It was the easiest car buying experience we've ever had. Matt was very professional and no pressure. He explained all of the features and showed us how they worked. I would buy a car from him again. I recommend this dealership to anyone looking to a Honda. More

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Best purchase we’ve made! Thanks Freedom Honda! From the moment we entered Freedom Honda, we knew that that we would have a positive sales experience. Great teamwork by Gilbert and Jimmy (Sales); th From the moment we entered Freedom Honda, we knew that that we would have a positive sales experience. Great teamwork by Gilbert and Jimmy (Sales); their knowledge on the CR-V and Pilot is impressive, and we felt comfortable with our selection... give Jimmy Arellano 5/5 stars for his performance! John (Sales Mgr) is a pleasure to work with, and he works hard to make sure the price is right. Dylan (Finance) got the paperwork in record time and set us up with maintenance options that met our needs. Tracey’s (Customer Care) follow-up gave us that much-appreciated warm fuzzy that we chose wisely. Only critical feedback: interior detailing at pick-up needs more attention to detail. Bret (GM): you have a winning team; we look forward to our next purchase from Freedom Honda in the near future! More

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Excellent customer service I received excellent customer service from the staff at Freedom Honda. Been Palmer and Scott were instrumental in negotiating the sale of my car. I di I received excellent customer service from the staff at Freedom Honda. Been Palmer and Scott were instrumental in negotiating the sale of my car. I did not feel high pressured and enjoy the experience. More

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Great experience! We dreaded having to buy a new car. We put it off as long as we could. We knew what we wanted and didn't want to go through all the haggling and the b We dreaded having to buy a new car. We put it off as long as we could. We knew what we wanted and didn't want to go through all the haggling and the back and forth. Everyone we dealt with was professional and personable. Our experience at Freedom Honda was great! It was a pleasure to do business with them. We never expected our car buying experience to be as easy as it was. From Sal who took us on a test ride and explained all the features of the Honda CR-V EX, to John who got us the price we were very happy with, to Eric who found the color we were looking for and took care of the final details, to Mario who got us through all the paperwork with a wonderful, friendly attitude. Last but not least, Ryan, who showed us all the bells and whistles and how everything works. He did a great job! Thank you! We love our new Honda! More

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Fantastic Service All the employees were very knowledgeable and helpful throughout the whole process. The sales guys did a great job answering all our questions and wer All the employees were very knowledgeable and helpful throughout the whole process. The sales guys did a great job answering all our questions and were able to show us all the amazing features of the 2018 Honda Odyssey Elite. The manager was also great to work with, he was very friendly and helpful from beginning to end. More

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Honda Odyssey 2018 We've bought four cars from Freedom Honda and haven't had any problems with our vehicles that weren't immediately attended to. We've had good customer We've bought four cars from Freedom Honda and haven't had any problems with our vehicles that weren't immediately attended to. We've had good customer service from several different sales reps, finance, management and in the service area. More

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Honda Ridgeline Black Edition Great place made us feel at home no pressure at all. Really happy with our 2017 honda ridgeline black edition. Thank You Bob Day, Mario Martinez, Dan Great place made us feel at home no pressure at all. Really happy with our 2017 honda ridgeline black edition. Thank You Bob Day, Mario Martinez, Dan Steinhour, Tracey Barela. More

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