Tony DiGuiseppe
Tony DiGuiseppe at Sarant Cadillac
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Tony DiGuiseppe | Page 3

Service Advisor

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

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4.9
386 Reviews
4.9

386 Reviews

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386 Reviews of Tony DiGuiseppe

February 24, 2024

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Employee Rating

I had a positive experience with the dealership. The staff was helpful, and the process was smooth. They provided excellent customer service, and I would recommend them for a hassle-free car-buying More

by Les1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Kevin Falco, Sean Munro , Gerson Maldonado

Feb 27, 2024

Sarant Cadillac responded

We're thrilled to hear that you had a positive experience at our dealership. We strive to provide excellent customer service and a smooth buying process for all our customers, so your feedback is greatly appreciated!

February 23, 2024

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Thank you Tony and Joe Always treat me great Enjoy you day and keep up the great service More

by Happy Joe
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta

Feb 26, 2024

Sarant Cadillac responded

Joe, thanks so much for the kind review. We're so glad to hear that you had another great visit!

February 16, 2024

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The service representative, Tony was personable and accommodating. The wait for parts to repair the manufacture recall was months. Left my car while I was away for 10 days and would love to know whe More

by GCC227
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Recommend Dealer
Yes
Feb 19, 2024

Sarant Cadillac responded

Thank you for taking the time to leave a review about your recent service experience. We appreciate your kind words about Tony, his personal touch is something we strive for at our dealership.

February 02, 2024

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Very poor services they had no loaner car for after 2 weeks finally got one 3 weeks car in service brand new car 2024 very disappointed didn’t fix something car had to be returned following week car part More

by STARS.MOON1225
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Recommend Dealer
No
Feb 02, 2024

Sarant Cadillac responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully you will give us another chance. Please reach out to Audrianna Washington, Customer Experience Manager, Audrianna@SarantCadillac.com or you can leave your contact information privately.

February 01, 2024

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Not a good trust worthy dealership I got lied to several times by the service manager More

by rsingh1992
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Recommend Dealer
No
Feb 01, 2024

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. You are important to us, and we want to provide a satisfying experience. We would like to discuss this matter with you further. Please reach out to Audrianna Washington, our Customer Experience Manager, at Audrianna@SarantCadillac.com or you can leave your contact information privately.

January 26, 2024

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Joe knew exactly what was wrong with my Escalade when I described the problem. Car was repaired the same day and runs perfectly. Great Service! More

by RICH1981
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta

Jan 29, 2024

Sarant Cadillac responded

Thank you for your review! We're glad to hear that Joe was able to quickly identify and fix the issue with your Escalade, resulting in great service and a perfectly running vehicle. We appreciate your feedback and thank you for choosing Sarant Cadillac!

January 19, 2024

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Employee Rating

My cooling and heating seats stopped working few months after I got my brand new car ! They couldn’t fixed it the first time I dropped it off ! They need a longer time I will drop it off next few weeks ! I More

by adelhanachi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Kevin Falco, Sean Munro , Gerson Maldonado

Jan 19, 2024

Sarant Cadillac responded

We are very sorry your recent visit to our service department did not go as planned. We appreciate your feedback and would like to get in touch with you to address this and any other concerns you may have. We take customer feedback very seriously in helping us to provide the best service for our customers and would like the opportunity to assist you in any way we can. Please contact our Customer Experience Manager, Audrianna Washington at audrianna@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

January 12, 2024

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Excellent and quick service as usual. Tony and Joe handled the service perfectly. Problem was quickly diagnosed and additional warrantee work was also performed. More

by Gp7588
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta

Jan 15, 2024

Sarant Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that you had an excellent and quick service with Tony and Joe at our dealership. Thank you for your continued support, and we look forward to your next visit!

January 10, 2024

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Employee Rating

Professional showroom cars lmmulacte. Glenn was my serv advisor.Ihad 2 issues all resolved .Arrival at10am completed 1130am More

by jsph.torre
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Kevin Falco , Glenn

Jan 11, 2024

Sarant Cadillac responded

We're so glad to hear our service team made your visit so easy, quick and enjoyable! Thanks for choosing Sarant!

January 08, 2024

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Employee Rating

Excellent customer service they listen and discuss problems with the customer and provide good advice to solve problems. More

by ERICAJAY
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Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Sarant Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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