Tony Deluca | Page 8

Getting the Run-a-Round I filled out the online pre-approval application and it didn't work properly due to a glitch. (Should have stopped there) I followed up to confirm whe I filled out the online pre-approval application and it didn't work properly due to a glitch. (Should have stopped there) I followed up to confirm whether or not the received the application, the gentleman said that the finance manager would contact me asap. I was contacted within 1 hour by Mike G. who claimed to be the finance manager, we went over everything and he said that he could get me into a car that day with $0 down and payments in the low to mid $300s and interest around 10%. I left work early and drove all the way to Peoria under the assumption that I would be leaving with a car. When I got there the story changed, $0 down was still in tact but the interest would be 14.99% and monthly payment $400. (2nd opportunity to bail) He also then told me that I would have to have my wife on the loan as a co-applicant in order to secure the loan. (He never even stated that this was a problem) I told him that I needed to go home run it by the wife and would be back that night or the next day with her to finish paperwork. Mike assured me that everything would be ready to go and advised me what paperwork I needed to bring. I called the next day to set up an appointment for 7pm. When I got to the dealership with my wife Mike G. was nowhere to be found, he had prior engagements. (Unbeknownst to me) We worked with a guy named Tony. Tony had us fill out a bunch of paperwork and about 1 hour into it he came and told us that Mike had never submitted our information to the bank and that we wouldn't be able to take the car that day. (3rd chance to bail) Since then I have e-mailed, called, my wife has called and we can't get a straight answer out of anyone as far as what is going on with the car or loan. Today, (6 days later) my wife received a call (only because she called and requested a callback) Tony left her a message (while chewing food) and said "We don't have an approval for you and we don't know why." Then just hung up, no further explanation...NOTHING. This is a classic story of a predatory sales tactic saying anything they can to get you in the door whether it's true or not. STAY AWAY FROM THESE CRIMINALS!!! More

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Thank you The process is pretty painless. Went in for an oil change and came home with a new car. This is the 4th vehicle I have purchased from here. I am very The process is pretty painless. Went in for an oil change and came home with a new car. This is the 4th vehicle I have purchased from here. I am very pleased with the process and Rick takes good care of my car. He lets me know if I really need a service or if it can wait until next time. THANK YOU More

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Great experience!!! Ahmed and Tony worked hard to give us a great experience. They were not pushy! they listened to what we wanted and made it happen!! Great job guys!! Ahmed and Tony worked hard to give us a great experience. They were not pushy! they listened to what we wanted and made it happen!! Great job guys!! More

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Ahmed and Tony are awesome! The people at Larry Miller are great - they bend over backwards to make you happy. We've bought five vehicle from Larry Miller and we keep coming back The people at Larry Miller are great - they bend over backwards to make you happy. We've bought five vehicle from Larry Miller and we keep coming back for parts and service because everyone - from the receptionist to the service department gives exceptional service. Ahmed and Tony actually make buying a car fun! We have been completely happy with every vehicle, and we love the way that the people at Larry Miller treat us. More

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My second Toyota purchase in a year This is our second Toyota purchase from Larry Miller Toyota in a year. The first purchase went so smooth, we knew we would be back again when I needed This is our second Toyota purchase from Larry Miller Toyota in a year. The first purchase went so smooth, we knew we would be back again when I needed a car. Our salesperson, Tony DeLuca made the experience a smooth, easy transition, from picking the best Rav4 for us to the financing. We purchased both of our cars on our first visit because the salesperson was upfront about the cost and trade-in of our present vehicles. The new vehicle was explained in detail by Tony so I felt confident driving away that evening. I feel Tony and the dealership go out of their way to help you choose the right car and to close the deal as seamlessly as possible. I will continue to buy my vehicles from this dealer and also from Tony. More

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Service Chris has been my service rep for 7 years and he is the best. He is always friendly, courteous and helpful. I never have to worry about unnecessary Chris has been my service rep for 7 years and he is the best. He is always friendly, courteous and helpful. I never have to worry about unnecessary repairs being recommended! LHM is a great dealership. More

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