Tony Bertocci | Page 14

Excellent Experience! We decided to visit Hyannis Honda after talking with other Honda dealerships and were most favorably impressed. They were welcoming and extremely wel We decided to visit Hyannis Honda after talking with other Honda dealerships and were most favorably impressed. They were welcoming and extremely well organized with their presentation. We had no feelings of disappointment as every question was responded to clearly and rapidly, Within a very short time a most satisfactory lease of a new Honda CRV was completed. We would highly recommend Hyannis Honda to anyone! More

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The good, or the bad ?? I'll start with the "good", as Paul Daphnis, definitely deserves a shout out. I felt comfortable with him from the start. Let's face it - most people I'll start with the "good", as Paul Daphnis, definitely deserves a shout out. I felt comfortable with him from the start. Let's face it - most people do not relish the prospect of purchasing a car - so this was important to me. Paul was very friendly, but professional. He was knowledgeable about all aspects of the car-buying experience, and willing to take the time and patience to answer any of my questions. Five stars for him! Now for the "bad". When I decided to find out what I might get for my trade-in, I was handed a laughable and insulting quote ... remember that Honda stresses their car's impressive resell value. When I balked at the figure in front of me, a second employee came on the scene, and my positive experience took a turn for the worst. In an attempt to defend his quote, he became aggressive and confrontational. Since I was becoming increasingly more uncomfortable, and there was no way I was accepting this offer, I got up and left the dealership. I wonder if he would have treated another man this way? Anyway, Paul ended up "saving the day", and I love my new CRV, so it all worked out in the end! I would also like to mention your financial consultant, Will Holland ... very nice man, who expertly explained my financing contract, and answered all my questions. So in the end, the "good" outweighed the "bad", and I shall return to Hyannis Honda when I'm looking for a new car! More

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To CR-V or Not to CR-V We looked at four different brands of small SUVs to replace our 14 year old Escape. Our salesman, Geoff Giampapa was the most knowledgeable about the We looked at four different brands of small SUVs to replace our 14 year old Escape. Our salesman, Geoff Giampapa was the most knowledgeable about the competitors as well as the CR-V. Geoff got us an excellent deal on the CR-V Touring model. More

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Pleasant, interactive, enjoyable experience. A comfortable experience in the hands of Ann Folley as she explained the impressive features of a new Honda Pilot to my wife and I , and then assiste A comfortable experience in the hands of Ann Folley as she explained the impressive features of a new Honda Pilot to my wife and I , and then assisted us through the process of buying it. Ann was new to her role as car salesman, but is clearly a people person and enjoys her job, all of which made our morning at Hyannis Honda fun. More

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Knowledgeable Salesperson Our 2013 Honda lease was expiring soon, so we returned to Hyannis Honda to determine what options we had to replace our vehicle. Our Salesperson, Kev Our 2013 Honda lease was expiring soon, so we returned to Hyannis Honda to determine what options we had to replace our vehicle. Our Salesperson, Kevin Desmaris, clearly outlined available options. We decided to lease a 2016 Honda Civic and are happy with our decision. Thanks to Kevin for assisting us with our purchase, and for setting up my Bluetooth! More

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