Tomm Burkart | Page 47

2011 Genesis 4.6. Lost brake lights night before. Arrived at dealership before open and w/o appt. Met Tomm coming in, giving him the story, time constraints, etc. He initially said, "See what we can do", whi at dealership before open and w/o appt. Met Tomm coming in, giving him the story, time constraints, etc. He initially said, "See what we can do", which I interpreted as "Get to it when we get to it". Notified hospital that I'd be late for rounds, maybe start of clinic. No sooner had I sent message than Service MGR Chris offers to take me to work. Tomm assures me they'd contact me later than day. I reiterate (and then again) my limitations and assume that the next few days will be spent in a rental minivan, awaiting word. By lunchtime, Tomm calls to report car completed. Again, Service MGR Chris comes to get me. For those of you (like me) that 'can only imagine' the level of service that must come owning a Mercedes or Rolls Royce, this is it. Not only has the Hyundai Genesis greatly exceeded my expectation for a luxury sedan (surpassing the 335i and C300 that I drove before buying), but the service department has set a standard higher than any car owner could hope for. I'm blessed, amazed and grateful to the team at Crown Hyundai in St Pete, FL. Not only did they accommodate my schedule, but saved some very important days ahead. More

Helpful 0

Report | Print

MrBurkart.explained what was to be done to the car,as had recall.very nice He was very friendly,helpful. He was a breath of fresh air after the last service person I had at another dealership. I will conti recall.very nice He was very friendly,helpful. He was a breath of fresh air after the last service person I had at another dealership. I will continue to go to crown for service on my car and I would be happy to recommend Crown to any one I know. More

Helpful 0

Report | Print

I was so impressed with the service you provided that I felt it right to send a note of Thanks to you for your awesome customer service and understanding. You were AWESOME and you made sure my car was take felt it right to send a note of Thanks to you for your awesome customer service and understanding. You were AWESOME and you made sure my car was taken care of quickly, so that I could get it back quickly. When I called you to advise that I had a huge scheduling conflict with my son’s baseball tournament and would not be able to drop off the rental until this morning, you re-assured me that it would be OK, Enterprise wouldn’t charge me and to enjoy my son’s baseball game, which I was able to do, because I was not worrying about the car situation. Too many times, great customer service goes unrecognized and in my position with my company, I feel that positive recognition needs to be shared more often than it is. Thank you again and I hope to only be back to your area for my regular scheduled maintenance ? Take care Stacey Saul More

Helpful 0

Report | Print

The service has been great all the times I have come for service at this dealership. The staff is friendly and they do all that they can to help and make sure you are happy. This time in particular, they re service at this dealership. The staff is friendly and they do all that they can to help and make sure you are happy. This time in particular, they received me immediately and took my car right in. The only thing I wish were done differently was to have been given a time estimate. Other then that, I really can have no complaints about this dealer. More

Helpful 0

Report | Print

Tomm Burkart and team did a great job of repairing the tire after the low pressure indicator turned-on. The car was washed and back on the road in less than an hour. Thank you! Ed Murphy tire after the low pressure indicator turned-on. The car was washed and back on the road in less than an hour. Thank you! Ed Murphy More

Helpful 0

Report | Print

Great experience. Tomm was friendly, professional and delivered as promised. He explained the recall, action required and I was on my way in less than an hour. delivered as promised. He explained the recall, action required and I was on my way in less than an hour. More

Helpful 0

Report | Print

I come to Crown to get my car serviced. The Service was some of the best I have ever gotten from a dealer ship. Tomm got my Car fixed and washed it at no charge. Tomm is a great asset to your company. some of the best I have ever gotten from a dealer ship. Tomm got my Car fixed and washed it at no charge. Tomm is a great asset to your company. More

Helpful 0

Report | Print

Tomm took great care of me at Crown Hyundai! Prices were very reasonable and service was great... would highly recommend!! Great experience and very friendly service! very reasonable and service was great... would highly recommend!! Great experience and very friendly service! More

Helpful 0

Report | Print

TOMM is awesome!! He was very helpful and knowledgeable!! Thank you Tomm for the great service!! I would highly recommend this dealership to anyone that need service or a new car!! Thank you Tomm for the great service!! I would highly recommend this dealership to anyone that need service or a new car!! More

Helpful 0

Report | Print

Tomm was very knowledable and helpful :) I would want to come back and have him as a Service advisor for every visit to Crown Hyundai. come back and have him as a Service advisor for every visit to Crown Hyundai. More

Helpful 0

Report | Print