Tom Herwehe | Page 2

Top notch service! Sales people are incredible. They treat you like you’re only customer. I love the SUV we purchased and I love the service I got and will continue to get. Teamwork at its finest! Yo treat you like you’re only customer. I love the SUV we purchased and I love the service I got and will continue to get. Teamwork at its finest! You will definitely not regret purchasing a Mercedes from Nina or anyone else working there. Thank you Ziegler Mercedes, you’re the BEST!!!! More

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Price and service were excellent. My salesperson was Stephanie Smith and she was outstanding. Overall I am very satisfied with this dealership and would definitely recommend them. Stephanie Smith and she was outstanding. Overall I am very satisfied with this dealership and would definitely recommend them. More

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I rarely leave reviews, but every so often I'm compelled to recognize top notch service. David Bennett was terrific. Friendly and responsive. He walked me through buying my first car in Chicago in the exact to recognize top notch service. David Bennett was terrific. Friendly and responsive. He walked me through buying my first car in Chicago in the exact specs I needed. He got back to me quickly. Answered every question, no matter how dumb. I had a long wish list, and he exceeded each of them. The care I received from Jose Garcia and Tom Herwehe in the store were also exceptional. I love my car, but the team won my loyalty with warmth, humor and personalized care. 10 out of 10. More

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This was my first time purchasing a Mercedes. I am so happy I chose to purchase from Mercedes-Benz of Hoffman Estates. We shopped around for several other vehicles but the dedication, and friendliness of happy I chose to purchase from Mercedes-Benz of Hoffman Estates. We shopped around for several other vehicles but the dedication, and friendliness of Tom Herwehe to find a vehicle that would work for us, sealed the Deal. Nina was also amazing in making the process seamless and enjoyable. So grateful to Nasir for helping me understand all the new, fun technology that came with my new Car. I hit the trifecta with this team. Thank you!! P.S. Charlie in Finance made the not so fun part, smooth, quick and painless. More

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we had a great experience buying our 2021 MB GLA yesterday. there trade in appraisal was lower than I wanted so I brought the appraisal in from the local BMW dealer we were at the day before and the yesterday. there trade in appraisal was lower than I wanted so I brought the appraisal in from the local BMW dealer we were at the day before and they agreed to match their appraisal. we bought a loaner car with almost 6,000 miles on it even thought it was out being used. they were able to exchange it for another loaner and get it back so we could test drive it. we were happy with the white GLA loaner over the 2 gray and one black loaners available for sale. we got a great car at a reasonable price even though we traded in an Audi A3 with only approx. 400 miles on it. More

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This dealer has 2018 Lexus LC500 with 7436 miles asking price was $74999. After almost 2 weeks negotiations, the price went down to $72500. However, I later learned that this same car got rejected from ano price was $74999. After almost 2 weeks negotiations, the price went down to $72500. However, I later learned that this same car got rejected from another recent buyer which he flew across country to came to realization that it has bumper damage on front and back, and the car has white vinyl wrap which its in bad condition. I still decided to buy at $72500 but the general manager name Tom May later changed his mind and told me that the price went up to $76999. I also deal with Kevin Dorsey who is a customer relation manager. Both of them played games with me and seems like they don’t respect the customers. Never have I experienced this type of business practice at a professional car dealer. Offer and change the price after customer agreed to buy. One thing that is very important and they violated was they sent me a picture that has the previous owner name. These people are dishonest and will try to rob you. Stay away!! More

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Great experience beginning to end. Found the perfect vehicle at a great price. I’ll be sending all my family and friends from now on. vehicle at a great price. I’ll be sending all my family and friends from now on. More

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I don't know where to begin, this dealership jumped through hoops for me. I actually purchased my car from Barrington Mercedes Benz (which was an absolute disaster) I had issues with a repair that had through hoops for me. I actually purchased my car from Barrington Mercedes Benz (which was an absolute disaster) I had issues with a repair that had been done to my car prior to my purchase (yes it was new) they denied the repair and really did not want to be bothered with dealing with it. So for Hoffman estates Mercedes to step up and take over and treat me the way they did was fantastic! They picked my car up and took care of everything, returned it to me like brand new. A real class act! Cathy got the ball rolling and after the service manager found out what happened to me he had Julio take care of everything! Thanks so much for all your help. I know where my next Mercedes will come from. More

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GOOD SERVICE AND VERY COUTEOUS STAFF AND ALWAYS LOVE TO VISIT THIS PLACE. TOM THE MANAGER IS VERY HELPFUL AND NINA DID A GOOD JOB VISIT THIS PLACE. TOM THE MANAGER IS VERY HELPFUL AND NINA DID A GOOD JOB More

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Dealer selection is excellent. Had just what I was looking for. Salesman was tops. Sales manager has an edge. Not any charm which goes a long way to enhancing experience head cashier was efficient and looking for. Salesman was tops. Sales manager has an edge. Not any charm which goes a long way to enhancing experience head cashier was efficient and z hoot valet was excellent. More

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