Tom Andrews | Page 3

Zach Nixon is THE DUDE! Awesome service from Zach fort the past 8 years! Great team at the dealership! Awesome service from Zach fort the past 8 years! Great team at the dealership! More

Helpful 0

Report | Print

I can only tell you what I know, that is on a scale of 1 to 10, (10 being excellent) (1 poor) Ron always earns a 20! He pays excellent attention, takes very good care of all of his customers (I know only fr to 10, (10 being excellent) (1 poor) Ron always earns a 20! He pays excellent attention, takes very good care of all of his customers (I know only from watching him while I wait my turn) and he always keeps me very informed on what's going on. He is top notch in my book, his level of customer service, dedication, compassion for his colleagues and his experience with Ford products are impeccable! Trust me, you just won't find a better individual/service writer in this industry. I would also be remiss if I didn't at least recognize a few of Ron's colleagues that have helped me in the past, those that have provided me the same excellent service. They are Zack, Annette, Allison whom answers the service Center phones and Patsy in new car sales for keeping track of my keys and the very nice young lady, the receptionist in New Car Sales, (I believe her name is Latisha) who took care of my paperwork and my keys. Each of them went out of their way to not only assist me, they did so with a smile and with pleasure. I just can't say enough good about this dealership and the few fantastic employees I've had the pleasure of working with. Every single person I've ever dealt with, even before Sam Pack’s Five Star Ford took over was, and is still fantastic! I would also like to say that 98% of the people I run into in the sales office (the department and showroom floor area) will and usually do just go out of their way to say hello! Thank you Ron and all your colleagues for everything you do! More

Helpful 0

Report | Print

Everyone was very polite and friendly. I i had a very good experience with all employees I i had a very good experience with all employees More

Helpful 0

Report | Print

A nice and friendly staff. They where very helpful. They kept me informed on the status on my truck. kept me informed on the status on my truck. More

Helpful 0

Report | Print

Outstanding performance I’m very pleased. Most Outstanding performance I’m very pleased. Most definitely I will bring my truck back for more work. Outstanding performance I’m very pleased. Most definitely I will bring my truck back for more work. More

Helpful 0

Report | Print

These guys are liars. They signed me up for warranties I never asked fir. Then refused to fix it. They promised to refund the mistake last February. They finance manager even called and lied saying he woul never asked fir. Then refused to fix it. They promised to refund the mistake last February. They finance manager even called and lied saying he would refund 100% of the warranty More

Helpful 0

Report | Print

DO NOT BUY EXTENDED WARRANTY WITH FIVE STAR FORD LEWISVILLE "DON'T WASTE YOUR MONEY BUYING "EXTENDED WARRANTY" People will be nice & helpful till you sign the papers. They are storytellers to sell their product "DON'T WASTE YOUR MONEY BUYING "EXTENDED WARRANTY" People will be nice & helpful till you sign the papers. They are storytellers to sell their products to make their commision. when you are in real help there are no people can help you in this business. I bought a 2014 Honda Pilot with Premium care Extended warranty with 60K/ 6 years. Under the warranty, My brake system went down & they declined the repair cost simply saying that break fluids are contaminated. I have been working with Brandon (Service Specialist), Tom (Financial director) & finally Mike Richardson (Service director). We come to big dealar ship like Five Star Ford thinking to buy our vehicle rather going to small places thinking that they will sell a quality products with trust & good service. But my personal experience doesn't any of these. "DON'T WASTE YOUR MONEY BUYING WARRANTY HERE, THAT DOESN'T DO ANYTHING WHEN YOU NEED IT" More

Helpful 0

Report | Print

Great team and quickest close! I was delighted to work with Tom Andrews and Daryn Harkins. They were transparent, thorough, humble and very fast. I highly recommend them for both I was delighted to work with Tom Andrews and Daryn Harkins. They were transparent, thorough, humble and very fast. I highly recommend them for both new and used vehicles. More

Helpful 0

Report | Print

Amazing My family and I came in looking to get a used 2014 Edge. After Daryn and Tom worked their magic we ended up leaving with an amazing deal on a brand ne My family and I came in looking to get a used 2014 Edge. After Daryn and Tom worked their magic we ended up leaving with an amazing deal on a brand new 2019 Edge! Totally unexpected and their customer service was top notch. This is our 3rd car from here and we will definitely be back! Thank you again! More

Helpful 0

Report | Print

Great service I purchased extended warranty on my vehicle and I gave everyone 5 stars because I received a great memorable experience. I was assisted by Ron Romano, I purchased extended warranty on my vehicle and I gave everyone 5 stars because I received a great memorable experience. I was assisted by Ron Romano, Tyler Munden and Tom Andrews who made sure the process was seamless. You guys have earned a customer for life. Thanks! More

Helpful 0

Report | Print