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Tom Alcorn
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Tom Alcorn | Page 37
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
365 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
37 yrs
Industry Experience
37 yrs
Specialties & Trainings
Master Service Manager and Master Technician
365 Reviews
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365 Reviews of Tom Alcorn
June 12, 2016
Very accommodating I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even t I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even though everything was not ideal with the service they more than made up for it in the end. They took my concerns seriously and tried their hardest to make things right. More
by KRISTA4306
Verified CustomerOther Employees Tagged: Mike Brandvold
Helpful 
May 25, 2016
Updates I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to go here. More
by KLP1617
Other Employees Tagged: Mona Crooks
May 21, 2016
Multi trip roof repair Rattles are tough. I have a car with a big one in the roof that took quite a bit of effort to identify and try solutions. Now, it's much quieter Rattles are tough. I have a car with a big one in the roof that took quite a bit of effort to identify and try solutions. Now, it's much quieter but not completely quiet. I'm happy with how it was handled. Tom was very respectful of my time and did a great job keeping me updated. Drop off and pick up in service sept is very smooth and fast. Love that it's all indoors More
by Nichomama
May 15, 2016
Follow up to service issue Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease my frustration. More
by CKELLING
May 02, 2016
New tires Mike in service is absolutely awesome when it comes to getting service for my vehicle. He made sure i received the best cost and made sure i had the r Mike in service is absolutely awesome when it comes to getting service for my vehicle. He made sure i received the best cost and made sure i had the rebate information to submit it online. The rest of the staff is friendly and very enjoyable to tslk too snd they all make sure that your vehicle is done right the first time.. More
by VISIONONE0
Other Employees Tagged: JC Crawford, Mike Brandvold
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