Todd Brown
Todd Brown at Lawton Chrysler Jeep Dodge RAM
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Todd Brown | Page 8

Service Manager

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

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4.5
75 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

23 yrs, 9 mos

4.5

75 Reviews

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75 Reviews of Todd Brown

July 18, 2023

Dealership Rating
Employee Rating

Lawton Chrysler Jeep Dodge has Excellent customer service with short waiting time and very hospitable atmosphere. I would recommend it to anyone in my area. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton , Myracle key, Brittaney Smith

Jul 21, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Ray! We are pleased to hear you had a great experience with our team. We appreciate your recommendation and look forward to your next visit!

July 14, 2023

Dealership Rating
Employee Rating

never doing business with LCJDR again Worst Service, wasted a trip coming down for them to tell me it would be 4 hours for them to inspect my Vehicle. then the lady at the counter was very Rude, just go More

by n/a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry , Justin Gearhart, Chris Hendricks, Myracle key, Brittaney Smith

Jul 21, 2023

Lawton Chrysler Jeep Dodge RAM responded

Hello. It's very discouraging to read about your most recent experience at Lawton CJD. We hate to see you didn't receive the quality service you've been accustomed to receiving here. We understand that our customers come from short and long distances to visit us and therefore timeliness is very important to our team. With that in mind, we would like to hear more about your experience and have the opportunity to redeem ourselves and earn your future business. Please feel free to reach out to me directly at 580- 771-3339 so I can address your concerns. Todd Brown, Service Manager

July 09, 2023

Dealership Rating
Employee Rating

Josh was wonderful to work with. We were not pleased with Brittany's rudeness to customers as well as to her coworkers, She would be a deterrence of having the truck serviced at th More

by P5395
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Eric Spake, Joshua Peterson, Reinaldo Ortega , Justin Gearhart, Chris Hendricks, Brittaney Smith

Jul 21, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience with Josh and our team, P5395. We apologize for the level of service you received from Brittaney. We will address your concerns. If we can be of further assistance, please let us know.

July 09, 2023

Dealership Rating
Employee Rating

Very very professional at their work and clean clean waiting area with snacks and water available More

by do1475
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, David Adair, James McElmurry , Myracle key, Brittaney Smith

Jul 21, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you, do1475, We strive to make sure our customers are comfortable while you wait for your vehicle. We appreciate your business and look forward to your next visit.

Jul 21, 2023

do1475 responded

AWESOME!!!!!!

July 06, 2023

Dealership Rating
Employee Rating

Oil changes take multiple hours to do. This is way to long! Technicians are slow and messy, spill oil while filling and leave it. My inspection was not gone over with me like i seen the la More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shaun Hamilton , Myracle key, Brittaney Smith

Jul 13, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking the time to review your experience with our service department. Being efficient is one of our virtues and this type of wait is NOT typical, so I sincerely apologize for the inconvenience. Our customers vehicles and safety is top priority to us, so we hate to hear that you felt unvalued with our customer service. That is never our intention. I would like to speak with you to learn more about your experience, please give me a call directly at (580) 771-3339, Todd Brown

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