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Todd Ballard

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Todd Ballard

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Todd Ballard | Page 7

Service Advisor

Napleton's Auto Park of Urbana

1111 Napleton Way
Urbana, IL 61801

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4.9

88 Reviews

Overview Reviews (88) Inventory (469)

4.9

88 Reviews

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88 Reviews of Todd Ballard

March 08, 2024

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Employee Rating

Roger has been a big help. He is very professional and friendly. Feels like he cares about helping the most he can within his bounds. I appreciate him and everything he's done He is very professional and friendly. Feels like he cares about helping the most he can within his bounds. I appreciate him and everything he's done for me. Twice! More

by candybear1982

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Roger Viti

Helpful 0

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Mar 11, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

March 02, 2024

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Employee Rating

Identified tire leak that was missed at another service provider in town. Completed all repairs. provider in town. Completed all repairs. More

by Nkat

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Recommend Dealer

Yes

Helpful 0

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Mar 07, 2024 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

March 01, 2024

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Employee Rating

Workers where been kind with me they attend me on time and respectably no damage on my car. and respectably no damage on my car. More

by diegonicolasjose862

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 03, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

February 29, 2024

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Employee Rating

Todd was very quick and professional. I appreciate communication via text messages. Three other words I appreciate communication via text messages. Three other words More

by Barkleyphotography

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 03, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!

February 24, 2024

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Employee Rating

Fast service and very nice. Todd was great at explaining things. Great service. Highly recommend them. Todd was great at explaining things. Great service. Highly recommend them. More

by jenkins13166

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Workmanship

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Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Napleton's Auto Park of Urbana responded

Hi Jenkins, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.

February 24, 2024

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My advisor TODD is always timely and punctual. Always knows what my car needs and helps me schedule maintenance with a positive attitude. Always knows what my car needs and helps me schedule maintenance with a positive attitude. More

by wordsthatimadeup

Recommend Dealer

Yes

Helpful 0

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Feb 26, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear our Staff took such great care of you. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2024

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Employee Rating

Todd got me in at a last minute notice. Service light came on for routine maintenance; oil change, tire rotation, ... etc. Service light came on for routine maintenance; oil change, tire rotation, ... etc. More

by traditionalarcher

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Douglas, Nick Rice

Helpful 0

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Feb 25, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

February 22, 2024

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I bought a new highlander 7 years ago and have always been happy with the service. Todd has been a good resource for me and I rate him a 5 been happy with the service. Todd has been a good resource for me and I rate him a 5 More

by rdbishop1

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Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 25, 2024 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

February 21, 2024

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Employee Rating

This is a good service experience, good service attitude and no waiting time, and the oil change and tire adjustment time only one hour, very satisfying experience. and no waiting time, and the oil change and tire adjustment time only one hour, very satisfying experience. More

by XIN SHI

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Viti

Helpful 0

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Feb 25, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs. Safe travels!

February 20, 2024

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Employee Rating

Awesome doing business with Todd. Liked everyone in the facility including the other Service Advisors that I had talked to while going there. Liked everyone in the facility including the other Service Advisors that I had talked to while going there. More

by aditpbhiday

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Odom, Nick Rice , The greeters are awesome too.

Helpful 0

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Feb 24, 2024 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

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Todd Ballard | Page 7

Service Advisor

Napleton's Auto Park of Urbana

88 Reviews of Todd Ballard

Dealership Inventory (469 Vehicles)

Had a great experience?Spread the word.

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