Tim Kelly | Page 2

Team was very polite and fixed any concerns. Setting the appointment was easy and convenient. Communication of issues were shared promptly and service was completed accurately. appointment was easy and convenient. Communication of issues were shared promptly and service was completed accurately. More

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Great Customer Service! One of the friendliest staff I’ve ever encountered at a dealer! Very Quick. I would highly recommend this dealership to anyone! ever encountered at a dealer! Very Quick. I would highly recommend this dealership to anyone! More

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Jimmy in service makes the whole process easy and comfortable. He is a true professional and works very hard to make sure your service is completed in a timely, professional manner. comfortable. He is a true professional and works very hard to make sure your service is completed in a timely, professional manner. More

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I have been coming there since 2005 and have always been treated great. The service is what I would expect and no inconvenience to me as a loaner was provided when necessary. treated great. The service is what I would expect and no inconvenience to me as a loaner was provided when necessary. More

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We went there because they told us they could work with our less than perfect credit. In order to make the deal, we were told we had to refinance another car as well. We went along with it, but in actualit our less than perfect credit. In order to make the deal, we were told we had to refinance another car as well. We went along with it, but in actuality, the refinance came out to be at a higher APR, effectively meaning that I had to pay more for my car than it was worth. Then they dragged their feet in getting the paperwork done, so we were left without registration and plates until we had to threaten them with a lawsuit. In the meantime, we were served with paperwork from the original leasing company, because Nissan failed to pay off our old loan. At every turn, this dealership looked for excuses to separate us from our hard earned money by deception. I would not recommend Denville Nissan to my worst enemy. More

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Proper, careful service, friendly people, nice facilities, performed without any problems, kept me informed, provided a loaner car, ready when promised, priced appropriately for work done facilities, performed without any problems, kept me informed, provided a loaner car, ready when promised, priced appropriately for work done More

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Caveat Emptor I Went in for a warrant CVT transmission, mind you, a free replacement. I Flat bed towed car into dealership (remember this). By the time I left, 4 I Went in for a warrant CVT transmission, mind you, a free replacement. I Flat bed towed car into dealership (remember this). By the time I left, 4 calipers, 4 rotors, front and back break pads, break flush, master cylinder replaced, oil pan replaced, serpentine belt replaced. $3000.00 Here is my story. I had m.y car serviced 4 weeks prior at Hilltop Nissan, oil change, paper work said my breaks were good for 1-2 more years. 3 weeks later my Transmission dies, almost gets me killed due to a bad transmission while in high volume traffic. I bring it to Nissan Worlds of Denville, every thing under the sun was wrong, all of the sudden. They had more excuses than a pregnant nun on the level of conjecture as to why this might have happened. Not once, did he suggest running diagnostics on the calipers. I told the service manager that it could of been the guide pins, or the hose supplying the break fluid or the piston in the caliper. They just threatened me basically, with doom and gloom, said that I would get into an accident with my breaks and would not having and legal recourse. I agreed to repairs as I was worried they would do even more damage if I did not comply. I also had a credit of $600 that wasn't honored because the Manger that made the credit is no longer their due to a hostile environment. I will not be buying my next car from that particular dealership. More

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Great service As always I had a great experience. Friendly workers, free coffee, relaxing environment and great service!! Everything was explained to me and done in As always I had a great experience. Friendly workers, free coffee, relaxing environment and great service!! Everything was explained to me and done in a timely manner. More

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Always Great Service Another great experience with this service department. All service employees I have dealt with are friendly and honest. Service manager Tim Kelly is Another great experience with this service department. All service employees I have dealt with are friendly and honest. Service manager Tim Kelly is outstanding and is always there to ensure my expectations are exceeded. It is a pleasure to visit this dealership. More

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Getting Better Every year I have been going to Denville Nissan for over thirty years and the service was always good but in the recent year the service has moved toward excelle I have been going to Denville Nissan for over thirty years and the service was always good but in the recent year the service has moved toward excellence. The Service Team has evidently determined that they will provide the best possible service to customers and they do. The Service manager is responsive, attentive and always present. the Service Representatives at the desk take their jobs seriously and are open to feedback. The deliver on promises, are accountable when problems occur and are honest with their words and actions. I recommend Nissan World of Denville. As the principal of a a high school, I am expected and I desire to be fully available to students, staff, parents and the community. I expect the same from the administrators that I deal with in the service industry. With Denville Nissan, I have come to expect that type of excellent service. More

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