Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis
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Thomas McCarthy | Page 7

Assistant Service Manager

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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4.6
71 Reviews
4.6

71 Reviews

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71 Reviews of Thomas McCarthy

August 12, 2022

Dealership Rating
Employee Rating

Not happy with an invoice for $500 for labor $100 for parts and only replacing two parts that’s unacceptable I asked if they can bring the labor cost down and they just said No! I question going back f More

by ROMEOT61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 12, 2022

Copeland Chevrolet Hyannis responded

Romeo - Thank you for your feedback. I'd be happy to review your invoice. We use labor times published thru publications such as Alldata, Motors and Chiltons and I'd be happy to review your invoice to see if there are published labor times for the work that was performed. Please feel free to reach out at your convenience so that I can pull up your invoice number and review it for you. When you reach out, please give me your invoice number. My contact information is below. Thanks!! Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

August 05, 2022

Dealership Rating

David was a great salesman. He was knowledgeable about vehicle and explained how to use everything. I would definitely buy another vehicle from David again. The process went ver More

by JESSCAPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Easa

Aug 08, 2022

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that David provided you with such excellent customer service! Bryan Scarpellini Managing Partner

July 21, 2022

Dealership Rating

Most expensive oil change I've ever paid. Got the least expensive which cost almost $70. And that was with a 10% discount. Will try someone else next time. Service person was nice and persona More

by RICHARDHELEN6
Recommend Dealer
No

Other Employees Tagged: May have been Thomas mccarthy

Jul 21, 2022

Copeland Chevrolet Hyannis responded

Thank you for your feedback. With constantly rising costs on all materials (including oil), we have consistently shopped local competitors on all services in order to make sure that our pricing is in line. If however our pricing is off, I would love to review. If you wouldn't mind sending me your name or invoice number so that I can review your year, model and engine configuration, I'd love the opportunity to look into that for you and share my findings. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Jul 21, 2022

RICHARDHELEN6 responded

Richard Lupo. 4 cyl Chevy Colorado. So only 5 qts oil.

Jul 21, 2022

Copeland Chevrolet Hyannis responded

Thank you for the information. The 2018 4-clyinder Colorado uses SAW 5W-20 which is a synthetic oil that must meet dexos 1 standards. I called 3 local competitors and received quotes for each that I think you will find interesting. I'll email them to you separately at the email address we have on file should you have any other follow up questions for me. We'd love to earn your continued business and I'm confident you will find that not only do we have higher quality Genuine GM parts but also skilled/trained GM labor yet despite the higher costs on both, we will still be competitive on all repairs and maintenance. Should you not get my email, please let me know and I'll be happy to send it to whatever address is best for you. Thank you again for your time and feedback! Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

July 13, 2022

Dealership Rating
Employee Rating

Dirty fingerprints left on head liner just paid for a 5 star detail at your dealership I was in for a Air bag recall More

by JZIELINSKI1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Jul 13, 2022

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're sorry to hear you weren't fully satisfied with your recent experience. Please don't hesitate to reach out if you would like to discuss this issue in more detail, we're always happy to help! Bryan Scarpellini Managing Partner

July 13, 2022

Dealership Rating

Everyone was cordial, helpful and professional. Service was performed in less time than predicted. Parts Manager saw me struggling with their new high tech coffee maker and patiently guided me thro More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Jul 13, 2022

Copeland Chevrolet Hyannis responded

Rick, thank you for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

July 12, 2022

Dealership Rating
Employee Rating

Prompt service. Good communication. Helpful staff. Itemized paperwork. Good service hours. Fair pricing on repair. More

by equinox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2022

Copeland Chevrolet Hyannis responded

Thank you for your business. We appreciate you taking the time to leave us this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

July 07, 2022

Dealership Rating
Employee Rating

Knowledge employees. Concise timing. Friendly and precise administration. My questions were answered in a timely manner. More

by HNIKKIDOG12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby

Jul 07, 2022

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Sarah or Thomas know if we can be of further assistance. Bryan Scarpellini Managing Partner

June 30, 2022

Dealership Rating
Employee Rating

Very nice people I would recommend service there to my friends there at Copeland Chevrolet. More

by DONALDLOBO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris

Jul 01, 2022

Copeland Chevrolet Hyannis responded

Thank you, Donald! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

June 25, 2022

Dealership Rating
Employee Rating

The service I received on my truck was perfect. Tom at the check in went above and beyond, and listened to what I had for codes, and only fixed the issue. Instead of charging me for something I did More

by LINEDOGG75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2022

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

June 22, 2022

Dealership Rating
Employee Rating

Everything you would want from a service department. Clean and professional. The service was done in a timely manner. More

by KBENGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Colby, Hephzibah Harris

Jun 23, 2022

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

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