Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
605 Reviews

Dealership Experience

10 yrs, 5 mos

Languages Spoken

English English

4.7

605 Reviews

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605 Reviews of Thomas Hackett

April 27, 2024

Dealership Rating
Employee Rating

A very good job 👏 she took care means she helped me to understand about the importance of my careers. More

by djohnsonf1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a positive experience! Our team strives to provide excellent service and guidance to our customers. If you have any more questions or need further assistance with your career, don't hesitate to reach out. Thank you for choosing us!

April 27, 2024

Dealership Rating
Employee Rating

Great service. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. More

by KATHYCHAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a great service experience! Our goal is always to provide excellent service, and we're thrilled that your service advisor could address your concerns effectively. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!

April 24, 2024

Dealership Rating
Employee Rating

All went well and was easy for my cars 20k visit this past Monday. Tom was very pleasant and called me when car was done. More

by JEFF_LEVIN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 25, 2024

DCH Wappingers Falls Toyota responded

Fantastic to hear! We're glad your 20k visit went smoothly and that Tom provided pleasant service. If you have any other maintenance needs or questions in the future, don't hesitate to reach out. Thanks for choosing us for your car's service!

April 24, 2024

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Employee Rating

Easy and seamless! Drop off and pickup was easy, no questions or concerns. Service and NYS Inspection done in a reasonable amount of time! More

by fishkillapt11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

DCH Wappingers Falls Toyota responded

Glad to hear it! We aim for a seamless experience and we're happy everything went smoothly for your drop off, pickup, and service. If you need anything else in the future, feel free to reach out. Thanks for choosing us!

April 22, 2024

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Employee Rating

I had my front brakes serviced and the brake fluid flushed. No issues after the service although the dollar cost was high. More

by Car78412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are glad to hear that our team was helpful with your needs.

April 16, 2024

Dealership Rating
Employee Rating

The service crew worked fast and were kind and informative. The video shared was helpful and greatly appreciated! More

by nadiamazizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 16, 2024

Dealership Rating
Employee Rating

We appreciate the timely diagnostics and quick to respond with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. More

by JOHN@MKDA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that our team has been very helpful with your needs and you're pleased with everything.

April 16, 2024

Dealership Rating
Employee Rating

Employees are very service oriented, kind and considerate. Work on vehicle done in desirable timeframe More

by CMCLEOD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 12, 2024

Dealership Rating
Employee Rating

The service rep was very helpful. The oil change was done quickly and professionally and took no time at all. I did not have to wait all day long to have my vehicle serviced and in ad More

by POPCRACKLESNAP56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 12, 2024

Dealership Rating
Employee Rating

Tom is a top notch service advisor. Pleasure to deal with !! Make sure you hold on to him !! More

by Djliljay1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Tom was able to take care of your vehicle in a timely manner!

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