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Mathew Rivera (in Service)
Mathew Rivera (in Service) at DCH Wappingers Falls Toyota
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Mathew Rivera (in Service)

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
400 Reviews

Dealership Experience

2 yrs, 10 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

4.8

400 Reviews

Write a Review

400 Reviews of Mathew Rivera (in Service)

April 27, 2024

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Employee Rating

A very good job 👏 she took care means she helped me to understand about the importance of my careers. More

by djohnsonf1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas

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Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a positive experience! Our team strives to provide excellent service and guidance to our customers. If you have any more questions or need further assistance with your career, don't hesitate to reach out. Thank you for choosing us!

April 27, 2024

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Employee Rating

Great service. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. More

by KATHYCHAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a great service experience! Our goal is always to provide excellent service, and we're thrilled that your service advisor could address your concerns effectively. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!

April 26, 2024

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Listened to my problem, found the problem, ordered the part and fixed it quickly and everything was covered More

by NANATURCY
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Recommend Dealer
Yes
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Apr 26, 2024

DCH Wappingers Falls Toyota responded

Glad to hear we could resolve your issue efficiently and that everything was covered! If you ever need further assistance, don't hesitate to reach out.

April 25, 2024

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Quick and efficient. Service person Matthew was excellent. It wound up being a much shorter visit than anticipated. Was happy about that. More

by CUPIN94
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Recommend Dealer
Yes
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Apr 25, 2024

DCH Wappingers Falls Toyota responded

It's great to hear that Matthew provided you with such efficient service! A shorter-than-expected visit can certainly be a pleasant surprise when it comes to car maintenance. Sounds like Matthew really knows how to get things done promptly without sacrificing quality.

April 17, 2024

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Your service assistant manager Matt Rivera was on the money with every part of the repair.being retired from the auto and heavy truck service industry as an a.s.e Master tech and instructor, I would rec More

by Penquin761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael O'Hare

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Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We really appreciate your business and your kind remarks for Matt Rivera!

April 16, 2024

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The service crew worked fast and were kind and informative. The video shared was helpful and greatly appreciated! More

by nadiamazizi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 16, 2024

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We appreciate the timely diagnostics and quick to respond with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. More

by JOHN@MKDA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Helpful
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Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that our team has been very helpful with your needs and you're pleased with everything.

April 11, 2024

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My service advisor Matthew Rivera was very helpful and professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with t More

by toddgiudice
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Matthew Rivera and Devon Daly.

April 10, 2024

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Matt was very helpful and professional with his work, thanks you to all service team. More

by jehangt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Helpful
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Apr 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matt was able to take care of your vehicle in a timely manner!

April 05, 2024

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Employee Rating

I had my truck serviced for the first time and loved that I received step by step updated and love to see the video inspection. Thank you DCH! More

by jenuine1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Helpful
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Apr 05, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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