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Terry Pruett
Refer Me
206 Reviews
I am originally from Central Illinois and have been working for the Joe Machens organization for over five years now. I am happily married for over 32 years now with 2 daughters and 1 son. I earned a degree in music education, and in my free time I enjoy singing, dancing, playing piano, and trumpet. Something most people don’t know about me is that I’m an identical twin!
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206 Reviews of Terry Pruett
January 27, 2020
First 5000 mile checkup. Aside from taking an hour and a half longer than promised, my Highlander's first 5000 mile checkup was satisfactory..The service tech was apologetic f Aside from taking an hour and a half longer than promised, my Highlander's first 5000 mile checkup was satisfactory..The service tech was apologetic for the delay. More
by kaypelli
Helpful 
December 22, 2019
Terry is always very easy and accommodating. Thank you for allowing me to drop my vehicle off on such short notice to have airbag recall performed. for allowing me to drop my vehicle off on such short notice to have airbag recall performed. More
by Brad
Other Employees Tagged: Randy Oliver
June 28, 2019
Service visit Terry Pruitt was very kind and made the visit good. He was knowledgeable and didn't pressure me. He kept me informed about what they were doing Terry Pruitt was very kind and made the visit good. He was knowledgeable and didn't pressure me. He kept me informed about what they were doing More
by Mbrown
June 12, 2019
Exemplary Service My service advisor Terry provided exemplary professional, friendly and courteous service. He is a wonderful ambassador for Joe Machens Toyota. It is a My service advisor Terry provided exemplary professional, friendly and courteous service. He is a wonderful ambassador for Joe Machens Toyota. It is a pleasure to do business with such a customer oriented company. More
by Jerry47
March 26, 2019
Great dealership This is the third truck or suv I have bought from this dealership and have always had an great experience Thanks guys for making this another great This is the third truck or suv I have bought from this dealership and have always had an great experience Thanks guys for making this another great experience More
by Jim
Other Employees Tagged: Chick Ashworth, Brian Bailey , Dylan McMeans Alex Wathen Josh Coy
March 04, 2019
Satified customer for over 35 years. I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they n I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they need is regular maintenance for over 100,000 miles. Machens sale and service people are always courteous and knowledgeable. Their facility is squeaky clean, comfortable, and well-supplied with beverages and snacks. More
by Jinx
Other Employees Tagged: Danny Gingerich, Paula Ortiz, Clay Stottlemyre, Randy Oliver
January 23, 2019
oil change came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I lef came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I left. No quotes provided. Vehicle was to be washed, wasn't washed. And it took two hours for an oil change. Fortunately you have a great set-up that made waiting work and I could work and keep things going. I requested regular oil, that was what was on teh ticket, but someone billed it out as synthetic. I caught the mistake and it was taken care of. Paula was my service writer and was very thorough and helpful, not pushy at all, good to work with. More
by visitor
Other Employees Tagged: Paula Ortiz
January 21, 2019
Service Department The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew Reid, still reside there and need to move on as I don't think they're not interested in getting better at offering service. Oil changes take WAY too long, and I'm still confused as to the reason of scheduling appointments when they are not remotely useful or honored. I had a 7:15am appointment for an oil change and my car wasn't brought in till 9am. Ridiculous! More
by Karen S
Other Employees Tagged: Paula Ortiz, Matthew Reid
December 29, 2018
Very good service, reasonabley priced. Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked first about performing anything additional and have explained their reasoning. Have had no problems scheduling appointments. More
by BobH
Other Employees Tagged: Chick Ashworth, Paula Ortiz, Dominique Warrick, Clay Stottlemyre, Randy Oliver
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