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Ted Contoleon
Ted Contoleon at BMW of Ramsey
Refer Me

Ted Contoleon

Service Advisor

BMW of Ramsey

985 Route 17 South
Ramsey, NJ 07446

Contact Me
4.9
99 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

23 yrs, 8 mos

4.9

99 Reviews

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99 Reviews of Ted Contoleon

December 12, 2023

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Employee Rating

Service was fast and convenient! I was provided with an Uber by the dealership which is a nice benefit. More

by MICHAEL.HELLER
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Recommend Dealer
Yes
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Dec 14, 2023

BMW of Ramsey responded

Hi Michael! We're glad to know you found our service at BMW of Ramsey fast and convenient. Providing an Uber is just one way we try to make things easier for our customers! Come again soon!

December 12, 2023

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Service department was great, Ted took care off all of my issues with the car, had to come back for a back ordered part that was installed within an hour for me! More

by TOMC6
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Recommend Dealer
Yes
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Dec 14, 2023

BMW of Ramsey responded

We're glad to know our service department at BMW of Ramsey was able to assist you efficiently, especially with the back-ordered part. Thanks for your positive feedback!

December 09, 2023

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Very satisfied with the level of service and communication provided by the service manager and team. More

by Jma256
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Recommend Dealer
Yes
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Dec 11, 2023

BMW of Ramsey responded

Hi! Thanks for letting us know that you are very satisfied with the level of service and communication from our team at BMW of Ramsey! We hope to see you again for more great visits!

December 09, 2023

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Very good service. , Theu called me when the car was ready. Car was cleaned for me when I picked it up More

by SNUBEAR50
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Recommend Dealer
Yes
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Dec 11, 2023

BMW of Ramsey responded

Hello! We're glad to know you had a positive experience with our service at BMW of Ramsey. It's always great when the car is ready and clean for pick-up! Thanks for your feedback and we hope to see you again soon!

December 09, 2023

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I dropped off my car there, and as soon as I walked in, they treated me like family. My service advisor was patient with me and he explains everything, and even the service manager James's I believe his More

by MIKEEADEH4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Crowe, Kenny Casares

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Dec 11, 2023

BMW of Ramsey responded

Hi Mike! We're so glad to know you felt like family at BMW of Ramsey! It's great that our team, especially James, was able to provide top-notch service and make your experience a positive one. We appreciate the kind words and look forward to serving you in the future!

December 07, 2023

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This visit was for a second attempt to fix the same problem and after 2 weeks the check engine light and same fault have returned. More

by JOHN.KELLY0
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Recommend Dealer
No
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Dec 11, 2023

BMW of Ramsey responded

John, I'm sorry to learn that the issue with your vehicle has returned. This is certainly not the experience we aim for and we'd like to help resolve this as soon as possible. Please reach out directly so we can discuss a solution together. Thank you, Jim Crowe - Service Manager - 551-777-5590

Dec 13, 2023

JOHN.KELLY0 responded

Thank you for the response. I have an appointment for Monday to have it looked at again.

Dec 16, 2023

BMW of Ramsey responded

Hello John. We look forward to seeing you on Monday and assisting with this issue! Please let me know if there is anything else I can do. Thank you, Jim Crowe - Service Manager - 551-777-5590

December 06, 2023

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BMW of Ramsey is great, the sales and the service department are very easy to deal with. Ana is amazing she will have you in an out in no time. I highly recommend them if you have a BMW. More

by DARDANSELA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anna Marie Piserchia, Tim Gallagher, Michael Tornatore, Marcelo Garcia, Octavio Escada, James Crowe, Anthony Candela, Jorge Pinero, Juan Ferreiras

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Dec 06, 2023

BMW of Ramsey responded

Hello! We're delighted to know you had a great experience with Ana and our team at BMW of Ramsey! We appreciate your recommendation, and we'll be here for any future needs. Safe travels in your BMW!

December 05, 2023

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The service advisor was great and helpful, excellent experience. I will recommend strongly this person and dealership. More

by malikacheema01
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Ramsey responded

Hello! We're glad to know you had an excellent experience with our service advisor at BMW of Ramsey! Your recommendation means a lot. We look forward to serving you again in the future!

December 04, 2023

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Ted was professional and did all that was needed to process my insurance claim. When I picked up my car it was spot less More

by MARYKELLER444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallagher , Jorge Batista

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Dec 04, 2023

BMW of Ramsey responded

Hi Mary! We're glad to know that Ted was able to assist you efficiently with your insurance claim at BMW of Ramsey. It's great hearing your car was returned in immaculate condition! We hope to see you again soon for more awesome experiences!

December 03, 2023

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The service dept. has become much better with timing. The communiction and transparency has changed for the better. More

by BIGCITYBIL
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Recommend Dealer
Yes
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Dec 04, 2023

BMW of Ramsey responded

Hello! We're glad to know you've noticed improvements in our service department at BMW of Ramsey, especially with timing and communication. Thanks for the positive feedback! We will strive to keep improving and hope you're on the journey with us!

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