Tariq Aness | Page 4

It was awesome, enjoyed getting my new car.. Greeted at the door, Was told it was my car at the get go, even before it was approved, Drove away with satisfaction. everyone was friendly Greeted at the door, Was told it was my car at the get go, even before it was approved, Drove away with satisfaction. everyone was friendly More

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Really Dissapointing--Avoid any salesman named Tariq Took 3 trips out there to work the deal. My salesman, Tariq Anees, finally gave up and left the room. He handed me off to the sales manager to try and Took 3 trips out there to work the deal. My salesman, Tariq Anees, finally gave up and left the room. He handed me off to the sales manager to try and close. Once we reached a deal and finished the paperwork, they hand you off to an entirely different group of individuals to deliver the vehicle. They brought my truck around for delivery and it was FILTHY! Someone had test drove it while we were working the deal and there was candy wrappers, and food particles all over the console and drivers floor. Also didn't have any floor mats in it and that took a while to find. There were fingerprints all over the windows, touch screen, and white stuff in the fender wells that looks like white paint from road stripes. I told them it was not acceptable so they sent it back for a re-clean. 5 minutes later, after the 2nd quick rinse it was no better. I told the delivery guy to go get Tariq and he was no where to be found. They finally came back and said he was with another customer and didn't have time for me. I was supposed to call him and he'd coordinate having it fully detailed. A few of the guys tried to remove the white paint from inside the fenders, and the splatters on the running boards, and exterior with some success but a lot still remains. When I did get a hold of Tariq, he said I'd have to leave the truck after work one evening, and then i can pick it up the following day...and by the way, no loaner car. REALLY? I just spent 52 grand on a brand new truck that was filthy and they don't have a loaner??? After waiting a month for Tariq to put any effort into this and follow through on his commitment, I gave up on him and sent e-mails to his managers. One of the managers contacted me and made arrangements to drop off my truck and complete the detail. When I picked it up they had filled the tank, but the truck was actually DIRTIER than when I dropped it off. It was covered in water spots, had dust all over the tires, and they scratched the heck out of the fender liners trying to remove the white paint/stuff. The fuel mileage tracker also indicated that whoever had been driving it for the past 20 minutes had kept the accelerator pedal firmly on the floor. Apparently Tariq tipped someone off internally because I never received my survey from Ford. I sent him several e-mails and he kept saying to check my junk mail folder- I do everyday. As time dragged on and he kept giving me the run around on detailing the truck, I kept asking about the survey and he'd keep saying it could take 8 weeks, then 12 weeks, then 18 weeks. Finally gave up on the survey and called Ford customer service. They had NO RECORD of me buying the truck. Called them back with the VIN number and they found my info- packed full of errors (Thanks Tariq for changing my phone number and e-mail so they couldn't contact me!). They said the survey should take no longer than 3 weeks to arrive and that Tariq's responses and actions were an embarrassment to Ford Motor Company. They even sent me a letter to apologize. I can't imagine how Tariq would treat someone buying a $20K or $30K vehicle. I bought a $52K pickup and apparently I inconvenienced him. More

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Great Experience I do not like spending HOURS at car dealers, or especially do not appreciate the "games" that many dealers their sales people to play. After 3 cars fr I do not like spending HOURS at car dealers, or especially do not appreciate the "games" that many dealers their sales people to play. After 3 cars from Mel Hambelton over the past 6 years or so, I have never experience any of the delays or games. I have used Tariq as a salesman since the first time in there, he is really great to work with and works hard to accommodate any situation. More

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sales rep I would come back to buy my next car I'm a customer for life and the price was what I was expecting and the sales people were nice I would come back to buy my next car I'm a customer for life and the price was what I was expecting and the sales people were nice More

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I will never go to another dealership again. I have been to rusty eck ford and eddys toyota and had HORRIBLE service. we walked into mel hambelton where we had purchased our first vehicle. we were greeted b to rusty eck ford and eddys toyota and had HORRIBLE service. we walked into mel hambelton where we had purchased our first vehicle. we were greeted by very friendly salesmen. we were shown cars that were within our price range and to our specifications. going through the process of working the numbers they didn't mess around with us, they came back with numbers that were within our asking range. they treated us with respect and without pressure. everyone was so wonderful in trying to give us the best payment possible as well as the comfort of being able to decide without having to make a split second decision. this is a wonderful dealership. i have worked with multiple sales men and finance people and never had a bad experience. we've purchased 2 vehicles from them and will likely purchase many more. i HIGHLY recommend this dealership to anyone and everyone! More

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Tried to buy a 2013 escape, was lied to saying I was approved for the loan which i wasnt. The dealer refused to take the vehicle back. They havent returned any of my calls. The finance guys are very rud approved for the loan which i wasnt. The dealer refused to take the vehicle back. They havent returned any of my calls. The finance guys are very rude and expaining my situation. Im Currently dealing with my lawyer. More

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