TJ Caforio | Page 2

Good customer service, but need to improve communication I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 2 I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 24 hour test drive, to make sure I did not find any problems with the car. I really liked this perk, and the next day we were ready to close the deal. Then we got there and waited for about 3 hours for paperwork, then had to listen to them trying to sell all kinds of protections that I didn't want. Finally we went to talk with the finance person and had a surprise that there was $300 added to the final price for window etching, I asked about it and he told me it was something that they do to all cars. I was tired, and happy that it was still a good deal, so I let it slip. We didn't have the check for the down payment, so after signing all the papers we agreed that I would take the car that day but come back a few days later with the check. I took the extra days to read about the window etching, and found that it was something that I didn't want. So on the day agreed I took the check to them and was ready to ask them to take the window etching out of the final price. But after asking for that I hear that they could not sell the car anymore because the person who had given it as a trade-in had been deployed by the military and there was a law that they could revoke their deal. Well, you can take your on conclusions about that situation. After trying to find a different car with another sales rep, I decided that I was going to wait for another great deal since wasn't on a hurry. But then I remembered to check my credit report, and there were 2 inquiries there. I demanded that they did something to get those out of there since it wasn't my fault that I couldn't move on with the first deal. They said they couldn't do that. So I asked for a letter explaining the situation so that I could try to get those inquiries out of my report. Again they said they could not do that. After a short discussion with the finance guy, he decided I needed to talk to the general manager. The general manager explained the situation again, and asked what he could do to make it better. I told him about another good deal I had found online, so I wanted a similar deal on a new car in order to not take more inquiries in my credit report. He arranged a good deal on a new car, and we closed on it. Overall I am ok with the experience since I got a good car for a good price, but I wasted a lot of my time, did not take the car I wanted and ended up expending more money than I wanted at first. The sales reps did a great job, having a lot of patience with me and trying to help me find a good deal, I have nothing to complain about them. More

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excellent service and very couteous good service and excellent customer service as well. They are always ready to accommodate my needs and were always ready to answer que good service and excellent customer service as well. They are always ready to accommodate my needs and were always ready to answer questions that I have. More

by SANDRA.IRONS.WILLIAMS Verified Customer Verified Customer

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New Car Purchase T J Caforio was my sales associate. There were no high pressure sales tactics used. He was very professional during the entire process. Great job. T J Caforio was my sales associate. There were no high pressure sales tactics used. He was very professional during the entire process. Great job. More

by TONYLDREW Verified Customer Verified Customer

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Awesome hospitalitiy while car shopping Hospitality and attitudes of the sale people were respectable, relaxing not harassing. Patience is a verture and must be a guaranteed quality that ref Hospitality and attitudes of the sale people were respectable, relaxing not harassing. Patience is a verture and must be a guaranteed quality that reflects as much as the business . It reflected as a rainbow. Thank you Southern Buick Lynhaven. More

by LENOWIG2 Verified Customer Verified Customer

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Awesome TJ Caforio was the one whom helped me. I explained my situation with TJ. He explained everything to me and jumped right into action. The process was v TJ Caforio was the one whom helped me. I explained my situation with TJ. He explained everything to me and jumped right into action. The process was very fast normally I dread going into a deal because it take a very long time. When the deal was done TJ explained how everything works in my vehicle also stated to call him if I did not remember it all and he would be happy to explain it again. I know I may be missing something but TJ was awesome. My sister plans on buy a vehicle soon I will make sure she ask for him. Thanks again TJ! More

by KISHAALSTON20 Verified Customer Verified Customer

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Excellent Experience I originally went in to buy a used Kia Optima, I was not very interested in the whole buying experience, because I just totaled my car.TJ was awesome I originally went in to buy a used Kia Optima, I was not very interested in the whole buying experience, because I just totaled my car.TJ was awesome in answering all my questions. He made me feel very comfortable about leasing a 2019 Kia Forte, which worked out to be a better deal. He helped to explain all the added features; I was extremely excited about my decision. I was completely satisfied with whole experience. More

by GREENA43 Verified Customer Verified Customer

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Very satisfied Very knowledgeable personnel. With a good service ethic. Extremely personable, with good financial and Kia products. Helpful in transporting my Very knowledgeable personnel. With a good service ethic. Extremely personable, with good financial and Kia products. Helpful in transporting my Homda back to my house as I did not trade. More

by pleapl Verified Customer Verified Customer

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They know how to treat customers! I went to several dealerships prior to Southern, and none of them could measure up to their professionalism and knowledge. T.J., our dealer, was outst I went to several dealerships prior to Southern, and none of them could measure up to their professionalism and knowledge. T.J., our dealer, was outstanding. His knowledge of the car we purchased was impressive, and he went overboard in showing us everything about the car even after the purchase. I would highly recommend this dealership for a new car. More

by RORB61 Verified Customer Verified Customer

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Easy stress-free experience I haven't purchased a car in over 10 years, and the team at Southern Kia made it almost effortless. My salesperson, TJ, was friendly, knowledgeable, a I haven't purchased a car in over 10 years, and the team at Southern Kia made it almost effortless. My salesperson, TJ, was friendly, knowledgeable, and very low pressure. Once I determined which Kia I wanted, I was able to negotiate a fair price and I'm very happy with my purchase. More

by AK Verified Customer Verified Customer

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Basic Maintance/Old-Change Tire rotation The service team deliver great service for your customer. I am one who think you have the best service department in all of Hampton Roads Area. The service team deliver great service for your customer. I am one who think you have the best service department in all of Hampton Roads Area. More

by HUGHEYLJ Verified Customer Verified Customer

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