TJ Caforio

Impossible to get a human, in service department, on the phone. This service department is severely undermanned and I think the management is about the worst I've ever experienced. I will continue to deal phone. This service department is severely undermanned and I think the management is about the worst I've ever experienced. I will continue to deal with the issues in service so long as my warranty is still in effect but not after. I will NEVER do business with these people again! I'd recommend you stay away from this place, More

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I had an appointment for a state inspection and an oil change. The inspector did not show up. There were no available appointments the next week. I was told to come in early and they would fit me in. Wh change. The inspector did not show up. There were no available appointments the next week. I was told to come in early and they would fit me in. When I came back, they had me out in 1.5 hours. The service staff remained polite even when I was frustrated. More

by Rbh3 Verified Customer Verified Customer

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Greatly appreciated the service @ your dealership the people were great and took time to show you about your truck people were great and took time to show you about your truck More

by REGINALDWIGGINS89 Verified Customer Verified Customer

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Buyers be ware. This is a dishonest dealership. Brought my own finance to pay in full and was hit with many undisclosed fees. In addition; they tried to forcefull This is a dishonest dealership. Brought my own finance to pay in full and was hit with many undisclosed fees. In addition; they tried to forcefully sell me a service that I didn't want and there justification was that "it was a corporate thing and not them". At finalization, found out that it was not true and that these were optional items. Here were it gets worst, they then wanted me to FALSIFY documents, which I refused and they rejected my purchase and allowed me to walk away even after I had already paid them in full. To the military members of this community, make sure you take all your documents to legal before you signor make any purchases from this dealership. More

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Never buy from these thrives...they overcharge by at least $2000...I bought a New car and sold it 4 months later and lost $6000... least $2000...I bought a New car and sold it 4 months later and lost $6000... More

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Dealership Excellance Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us. During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro. We are now a two-Kia family and are very happy. More

by BLCODISPOTI Verified Customer Verified Customer

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"Friendly and Knowledgeable" Friendly staff and our salesperson, TJ was very knowledgeable about the car that we wanted to purchase. He explained all of the features very well. Friendly staff and our salesperson, TJ was very knowledgeable about the car that we wanted to purchase. He explained all of the features very well. More

by MARY80 Verified Customer Verified Customer

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In and out service I was very happy with the service and time it took. Gratis service for oil change and sticker made me think I would be on the back burner but the truc I was very happy with the service and time it took. Gratis service for oil change and sticker made me think I would be on the back burner but the truck was timely in and out More

by GREGORYPCHANDLER Verified Customer Verified Customer

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Kia Survey The staff at the Southern Buick GMC Lynnhaven dealership were friendly, professional and informative. I purchased the Kia Forte I wanted at a good pri The staff at the Southern Buick GMC Lynnhaven dealership were friendly, professional and informative. I purchased the Kia Forte I wanted at a good price. More

by JDDOBSON0 Verified Customer Verified Customer

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Good customer service, but need to improve communication I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 2 I found a really good deal with a pre-owned car that they had, I knew it was exactly what I wanted it was a unicorn kind of deal. They insisted on a 24 hour test drive, to make sure I did not find any problems with the car. I really liked this perk, and the next day we were ready to close the deal. Then we got there and waited for about 3 hours for paperwork, then had to listen to them trying to sell all kinds of protections that I didn't want. Finally we went to talk with the finance person and had a surprise that there was $300 added to the final price for window etching, I asked about it and he told me it was something that they do to all cars. I was tired, and happy that it was still a good deal, so I let it slip. We didn't have the check for the down payment, so after signing all the papers we agreed that I would take the car that day but come back a few days later with the check. I took the extra days to read about the window etching, and found that it was something that I didn't want. So on the day agreed I took the check to them and was ready to ask them to take the window etching out of the final price. But after asking for that I hear that they could not sell the car anymore because the person who had given it as a trade-in had been deployed by the military and there was a law that they could revoke their deal. Well, you can take your on conclusions about that situation. After trying to find a different car with another sales rep, I decided that I was going to wait for another great deal since wasn't on a hurry. But then I remembered to check my credit report, and there were 2 inquiries there. I demanded that they did something to get those out of there since it wasn't my fault that I couldn't move on with the first deal. They said they couldn't do that. So I asked for a letter explaining the situation so that I could try to get those inquiries out of my report. Again they said they could not do that. After a short discussion with the finance guy, he decided I needed to talk to the general manager. The general manager explained the situation again, and asked what he could do to make it better. I told him about another good deal I had found online, so I wanted a similar deal on a new car in order to not take more inquiries in my credit report. He arranged a good deal on a new car, and we closed on it. Overall I am ok with the experience since I got a good car for a good price, but I wasted a lot of my time, did not take the car I wanted and ended up expending more money than I wanted at first. The sales reps did a great job, having a lot of patience with me and trying to help me find a good deal, I have nothing to complain about them. More

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